How to cancell a shore excursion??

[thesawch]

I recently tried to book the dune buggy excursion in Grand Turk through Carnival.I thought it did not go through as i got no confirmation or anything like that.I tried it again and got no booking number etc again.I thought maybe it was full so I tried another time slot and redid it .I still have no booking on my calender or anything in my shopping cart however i went to the bank today and i have 3 charges for carnival shore excursions on my credit card for over 500 dollars. I can not find anywhere on my carnival page where to cancel or even find that i am confirmed on the excursions.i hvae nothing from carnival telling me that I am booked..Any help appreciated!! Thanks Thesawch

[Ken076]

I recently tried to book the dune buggy excursion in Grand Turk through Carnival.I thought it did not go through as i got no confirmation or anything like that.I tried it again and got no booking number etc again.I thought maybe it was full so I tried another time slot and redid it .I still have no booking on my calender or anything in my shopping cart however i went to the bank today and i have 3 charges for carnival shore excursions on my credit card for over 500 dollars. I can not find anywhere on my carnival page where to cancel or even find that i am confirmed on the excursions.i hvae nothing from carnival telling me that I am booked..Any help appreciated!! Thanks Thesawch

 

Try this (from my notes):

 

 

CANCEL SHORE EXCURSIONS – STEPHANIE

 

You may cancel all or part of a shore excursion order online at any time prior to the cut-off date. Simply click “Edit/Modify My Shore Excursion Orders” at the bottom of the itinerary box on the My Reservation page. You will be automatically issued a full refund to the credit card that was used to pay for the shore -excursion order. Please allow 7-10 business days for the credit to post to your account.

No changes can made within the cut-off window. If you need to make changes after the cut-off date, you must wait until sailing and see the Shore Excursion Manager onboard. In the event of a cruise booking cancellation within the cut-off window, a full refund will be automatically posted to the credit card used to pay for the order. If the designated contact person on a shore excursion order cancels their cruise booking and the remaining guests who are sailing would like to retain the shore excursion order, a new contact person needs to be assigned. If a designated contact person cancels and does not reassign the responsibility, the associated shore excursion orders will be automatically canceled and payment will be refunded. Once you are onboard the ship, your cancellations are subject to a 25% cancellation charge. However, all shore excursion orders are non-refundable within 24 hours of arrival in port. A refund, less any applicable cancellation charges, will be applied to the designated contact person’s sail and sign account. Carnival will only offer shipboard credit for shore excursion order refunds. Please note; any credit not utilized by the end of your cruise will be refunded via check to the order’s designated contact person on the morning of debarkation. Stephanie, Carnival

To Cancel Excursion On-Line:

LOGIN to Carnival Website

Click MY CRUISE

Click MY RESERVATION

Click VIEW CRUISE DETAILS (on Left)

Click MY ORDERS (on left)

Your Excursion order should appear: Click VIEW/MODIFY

Click on the REMOVE box for each passenger/excursion to be removed

Click CONFIRM CHANGES at bottom.

When you look at MY ORDERS next time, the deleted passengers/excursions should sho-up and your Credit Card should be credited.

 

ken

[thesawch]

There is no My orders.I get that far and then nothing.

[Ken076]

There is no My orders.I get that far and then nothing.

 

So I see!! the notes were based on the "old" website - looks like this capability may have diaappeared with all the new improvements. You might search thru all the options under My Reservation (I couldn't find anything, but I don't have any excursions booked yet) -or- I'd call 800 number during Business Hours and ask for Excursions Desk and ask for them to Cancel or give you instructions for website, whuile you're on the phone and on-line.

 

ken

[zqvol]

There is no My orders.I get that far and then nothing.

 

It is very easy to do. Pick up the phone and call the shore excursion department in Miami.

[mistyinca]

There is no My orders.I get that far and then nothing.

 

Did you book with a Travel agent? If so, you won't be able to access that part on the website.

[True North 23]

Log on - "view cruise details" - "my orders." Your booked excursions will show up. Click "cancel" to cancel an excursion. Your money will be refunded to your credit card in about a week. I have done this twice, the most recent being tonight. And, we booked through a travel agent. As long as you have your booking number, you can log on and register with the Carnival site to make your own excursion reservations.