outstanding customer service

[ownedbypets]

My husband and I booked a cruise for October 9, 2010 on Radiance of the Seas. It was our first vacation ever without kids, 22 years. We did not purchase insurance because nothing was going to stop us. Unfortunately my mom was diagnosed with lung cancer 5 weeks before we were to leave. Everything was going well until she unexpectedly passed away 4 days before departure. I called RCCL to cancel, only to give up our cabin, not expecting anything. I was told to send a copy of the death certificate.

I just received a call from customer service and they are refunding our entire cruise!!!!!

This was totally unexpected and why we have been so loyal to royal.

Now I am going to start planning a cruise for next summer.

[andiloveu]

Sorry for your loss. So glad RCCL gave your money back. On less thing to worry about. Take care.

[kathyemma]

So sorry for your loss but very happy that you got your money back. Go book a cruise for just the two of you - oh what fun that will be!

 

Kathy

[cruisenfever]

So sorry to hear about your mom. RCI does show compassion, contrary to popular belief, and I am so glad to hear that you can plan another cruise.

[gerif]

I'm so sorry to hear of your loss. It's so refreshing to read something nice about customer service instead of some of the stupid rants we've been having lately.

[BecciBoo]

Ditto and my condolences:(

[MaryEBS]

My condolence on your loss. Thank you for posting, it is nice to hear that they gave your circumstances special considerations.

[Bound4Bermuda]

Echoing the other posters. I'm so very sorry for your loss. I'm glad to hear that with everything you were going through that RCI helped to ease one worry. I hope that you and your husband will get to take that trip soon.

[The Flying Pirate]

Sorry to hear about your loss, with all the complaints about customer service these days, it is nice to see the company do the right thing in this situation.

[Janet524]

Having lost my mother to lung cancer a few years ago, I know what a difficult time you had dealing with this awful disease. My heartfelt sympathy to you and your family. We, too, have had RCCL come through for us in a similar situation. It is good to see a something positive with such an upsetting situation.

[Cruising89143]

Sorry for your loss and glad to see that RCI took care of you.

[Kellie Poodle]

Please accept my deepest condolences and also a big thank you for posting something positive.

 

RCI was very, very kind to us a couple of years ago when my DH became ill on a cruise. They do care and it's great to be able to show the whiners here that there is a reason for our loyalty.