Anyone receive call like this?

[Calker]

Background info: We are booked on the Miracle for 12/21.

 

On Friday, we missed two phone calls from Carnival - they left no messages. Upsell fairy???

 

Called PVP this morning, he could find no reason for anyone to call. I told him I hoped it was the upsell fairy. He said the only option was an obstructed view suite under Lido deck. I said no thanks.

 

A few minutes ago I received a call from Carnival. The rep stated he was concerned because our records show that we did not purchase their travel insurance. I told him we always buy insurance through a local company. He said he would note this info in our file. I asked if he had called on Friday, he said it was not him personally but the record he was looking at showed that someone from his area had called twice.

[BigDfromTN]

Background info: We are booked on the Miracle for 12/21.

 

On Friday, we missed two phone calls from Carnival - they left no messages. Upsell fairy???

 

Called PVP this morning, he could find no reason for anyone to call. I told him I hoped it was the upsell fairy. He said the only option was an obstructed view suite under Lido deck. I said no thanks.

 

A few minutes ago I received a call from Carnival. The rep stated he was concerned because our records show that we did not purchase their travel insurance. I told him we always buy insurance through a local company. He said he would note this info in our file. I asked if he had called on Friday, he said it was not him personally but the record he was looking at showed that someone from his area had called twice.

 

I never have... I guess our PVP has our file marked as buying elsewhere??

 

But it dont suprise me. Given Carnivals chase for the improved bottom line. I guess it also gives them one more reason to deny any uninsured cancels as well.

[golfadj]

They have a dept that sells trip insurance and occasionally we have gotten a call and said no thanks.

[cruisedawgg]

haha yes i had that same experience a few weeks ago. I'd been hoping Mrs Upgrade would call me and missed a Carnival call. I called back & was told that the promotions department was a different dept & phone #, so it wasnt the fairy.

Turns out it was exactly who called you, someone noticing i didnt purchase travel protection. So I think most people get that call.

 

Beware -- i told them i didnt purchase it cause i already had my own insurance. The next time i logged into my carnival account, it now indicated a balance to pay for travel insurance. I had them remove it immediately.