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Live from the Brilliance - at 3:45 am all H*** broke loose!

dirtgirl

By dirtgirl,
in Royal Caribbean International

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ashley@cruisecritic

ashley@cruisecritic

Posted
Posted
They are going to try and send us something from Malta. If I get something, I will forward it to you. I will probably be pictures and not video. We had a follow up cell phone conversation with them late this afternoon. Nothing but minor injuries (bumps and bruises), but it was very scary as it occurred.

 

Thanks so much!

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Tranquil Waters

Tranquil Waters

Posted
Posted
We have been given $200 obc per cabin. There are people right here in the computer area writing a letter to RCI saying it's not enough. They had to line up for breakfast and lunch. Whatever. I will not comment on the compensation. But I give credit where credit is due.

 

I would have to agree that $200 per cabin is not enough based on the circumstances. DH and I had a cabin/suite on a cheap 4 night cruise that had a mildew smell. A mildew smell. We just mentioned the fact on the comment card at the end of the cruise. A couple of weeks later we received a $150 future cruise credit each for DH and myself - for a total of $300 for the cabin. And, I say again, it was a mildew smell. We were never in fear of our lives! :eek:

 

We were very impressed with RCI's response to the situation given that we certainly asked for nothing.

 

But this sort of event was much more impacting on the cruisers who experienced the situation so - in fairness - I think they deserve more than $200 per cabin OBC. Others may agree or disagree...... :)

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jlg172

jlg172

Posted
Posted

I am so glad no one was seriously injured. I hope you all have calm seas, I am sure you are very disappointed about missing Egypt and I hope RCCL does something more than 200.00 to help get over that disappointment, I know Egypt is the highlight of this particular cruise. I hope you have a safe journey back to Barcelona. Is the ship seeming to be running back to normal now??? Restaurants, entertainment and such?? Please know you are in my thoughts!

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Feelin' Nauti'

Feelin' Nauti'

Posted
Posted
Thanks, Laura. After being up for about 40 hours now (couldn't hardly sleep with the swells last night), I am not sure if it was percent or degrees. But as you said - who needs a math lesson right now? We had the scariest experience of our lives which I wouldn't wish on anybody.:rolleyes:

 

The Captain was great with keeping us informed; coming on the intercom about 4 times in the hour immediately after the event, and having his announcements translated into several languages each time.

 

The staff have been going non-stop to clear the areas. The amount of work they have done to keep us all fed is amazing. The Windjammer was a disaster area this morning. That it was open for limited dinner service was incredible.

 

We have been given $200 obc per cabin. There are people right here in the computer area writing a letter to RCI saying it's not enough. They had to line up for breakfast and lunch. Whatever. I will not comment on the compensation. But I give credit where credit is due.

 

The staff have gone without sleep to clean the ship and keep us fed. Venues are being reopened. The Casino is up, and everyone was in the Schooner Bar tonight having a good time. I am trying to make lemonade out of lemons here. Between the weather in England connecting there, to strikes in Spain, to the storm in the Med - this has been a cruise to remember. But, I am still having a good time, and enjoying meeting my fellow cruisers. We are all safe; no one was seriously injured. I'm not going to write a letter of complaint because I had to line up for breakfast.

 

A bad day on a cruise



is better than

a good day at work.

 

 

Please continue to keep us all informed Carol.

As always, you provide excellent information & insight.

 

 

:eek:

 

Thanks for posting these.

Every picture tells a story.

 

 

In the video, the gentleman said there were a lot of injuries.

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kathynorth

kathynorth

Posted
Posted
I would have to agree that $200 per cabin is not enough based on the circumstances. DH and I had a cabin/suite on a cheap 4 night cruise that had a mildew smell. A mildew smell. We just mentioned the fact on the comment card at the end of the cruise. A couple of weeks later we received a $150 future cruise credit each for DH and myself - for a total of $300 for the cabin. And, I say again, it was a mildew smell. We were never in fear of our lives! :eek:

 

We were very impressed with RCI's response to the situation given that we certainly asked for nothing.

 

But this sort of event was much more impacting on the cruisers who experienced the situation so - in fairness - I think they deserve more than $200 per cabin OBC. Others may agree or disagree...... :)

 

I think that in your case the elimination of the smell was RCI's responsibility and you should have received some compensation. However, if last night's situation was due to an act of God then IMO $200 for every cabin on the ship seems very generous and if due to human error then not enough.

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The Martins

The Martins

Posted
Posted
I think that in your case the elimination of the smell was RCI's responsibility and you should have received some compensation. However, if last night's situation was due to an act of God then IMO $200 for every cabin on the ship seems very generous and if due to human error then not enough.

 

I agree with this.

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mek

mek

Posted
Posted

Hi Carol - Len and I have been out today and just got home. All day long I've been thinking about this being the first day in Cairo and now I find out everyone had to go through this and on top of it miss Egypt completely. I'm so glad to hear there were no serious injuries. Please let everyone know our thoughts and prayers are with them and we hope the rest of the cruise is uneventful and safe.

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Beach4me

Beach4me

Posted
Posted

A bad day on a cruise



 

is better than

a good day at work.

 

 

 

Anybody who truly believes that in a situation like those on the Brilliance experienced needs to get a new job.

 

Just sayin'...

 

And, thanks to those onboard for letting us know what's going on. Best wishes for smooth sailing from here on out.

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Pshkbb

Pshkbb

Posted
Posted

how truly scary for you all. I am SO glad to hear that you are all safe! We were on a similar trip for our honeymoon 13 years ago and we also had rough seas and were holding onto our beds through out the night so that we did not go flying into a wall. All the chairs had turned over and glasses and bottles were smashed on the ground. I know how scary it was for us and it was no where near what you experienced.

 

my heart is with you for a safe and hopefully uneventful rest of your cruise.

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Germancruiser Great Review Rare

Germancruiser

Posted
Posted

Thanks for all on board who keeps us posted. Wouw these pictures really show what happend. Gladly nobody suffered severe injuries. I thing RCI has done a great job in offering 200 Dollars on board credit. THEY did not force the storm to come up. Does nobody read their contracts- in such curumstances they are not in duty to give anything. Missing Alexandria isa bummer- of course- after all nobody got hurt badly, isn´t that more important. After all the Brilliance of the Seas is a S H I P , this is something that floads on water- should someone have forgotten that!

For me it is unbelievable that some asked for more money back- if I would be in customer service there, they would get a nice piece of my mind! Some people really should outbalance their opinions!

Michael

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flames

flames

Posted
Posted
Thanks, Laura. After being up for about 40 hours now (couldn't hardly sleep with the swells last night), I am not sure if it was percent or degrees. But as you said - who needs a math lesson right now? We had the scariest experience of our lives which I wouldn't wish on anybody.:rolleyes:

 

The Captain was great with keeping us informed; coming on the intercom about 4 times in the hour immediately after the event, and having his announcements translated into several languages each time.

 

The staff have been going non-stop to clear the areas. The amount of work they have done to keep us all fed is amazing. The Windjammer was a disaster area this morning. That it was open for limited dinner service was incredible.

 

We have been given $200 obc per cabin. There are people right here in the computer area writing a letter to RCI saying it's not enough. They had to line up for breakfast and lunch. Whatever. I will not comment on the compensation. But I give credit where credit is due.

 

The staff have gone without sleep to clean the ship and keep us fed. Venues are being reopened. The Casino is up, and everyone was in the Schooner Bar tonight having a good time. I am trying to make lemonade out of lemons here. Between the weather in England connecting there, to strikes in Spain, to the storm in the Med - this has been a cruise to remember. But, I am still having a good time, and enjoying meeting my fellow cruisers. We are all safe; no one was seriously injured. I'm not going to write a letter of complaint because I had to line up for breakfast.

 

Carol, I would have had a good time too with you, it is not RCI that caused the weather and if the staff is doing a good job people should say thank you and I'm sure that RCI is doing all they can to help out.....

 

Just be safe and enjoy all the company you have on the ship, I too like the Schooner Bar on the Radiance Class Ships:cool:

 

I hope you get a good nights sleep tonight;)

 

Carol:)

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c-legs

c-legs

Posted
Posted

 

We were very impressed with RCI's response to the situation given that we certainly asked for nothing.

 

But this sort of event was much more impacting on the cruisers who experienced the situation so - in fairness - I think they deserve more than $200 per cabin OBC. Others may agree or disagree...... :)

 

Hmmmm....Is it just me ? or did I miss the part where it says cruise lines are responsible to compensate guests because Mother Nature and The Big Guy Upstairs throw a temper tamtrum in the form of a violent weather system storm ? How is it that a cruise lines bears responsability for an act of God ?

Again, either I missed the new legislation that creates this accountability or...what !!

I however fully agree that DAMAGES caused to the person or his/her belongings are recoverable, to an extent, through normal insurance channels, following such an experience as those poor guests lived through, and starting with the liability protection the cruise lines are accountable for ,when such damages occur on their property ,to guests under their hospitality.

 

Hmmm...

 

My opinion

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pspercy

pspercy

Posted
Posted
. . . I hope RCCL does something more than 200.00 to help get over that disappointment . . .

 

WHY ?

 

Weather happens, especially in winter, the Med isn't the tranquil lake of the brochures.

 

Sounds like the crew did a good job; chalk it up to experience:)

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