Olstick Posted January 22, 2011 #1 Share Posted January 22, 2011 My Wife and I are sailing on the Gem leaving Feb 1 I would like to purchase a bottle of Rye through NCL.2 weeks ago I e-mailed NCL using groupeventgem@NCL.com and immediately received a form letter e-mail from them acknowledging my e-mail. Since then I have not heard from them. I was wondering what experiences you might have had in purchasing a bottle for the room. We leave in a week and 1/2 Also If you could suggest what I should do at this time I would greatly appreciate your input. This is the first time I have attempted to order the Bar setup. Thank you. Link to comment Share on other sites More sharing options...
catspajamasfan Posted January 22, 2011 #2 Share Posted January 22, 2011 My Wife and I are sailing on the Gem leaving Feb 1 I would like to purchase a bottle of Rye through NCL.2 weeks ago I e-mailed NCL using groupeventgem@NCL.com and immediately received a form letter e-mail from them acknowledging my e-mail. Since then I have not heard from them. I was wondering what experiences you might have had in purchasing a bottle for the room. We leave in a week and 1/2 Also If you could suggest what I should do at this time I would greatly appreciate your input. This is the first time I have attempted to order the Bar setup. Thank you. Hi Olstick- My experience was that I got an email back the next day with prices. They need credit card information, as you pre-pay. So my group event coordinator just asked that I give her my cc to charge. I didn't want to email it, so just this week I called to give it to her over the phone but she's on vacation for this week so I'm calling back on Monday. I would email again, as it was my understanding this had to be done at least a week prior to sailing. best of luck Link to comment Share on other sites More sharing options...
MBurton Posted January 22, 2011 #3 Share Posted January 22, 2011 I sailed on the Dawn last November and when I called my ship rep to order the bar set up she was on vacation. I spoke with someone else at NCL. I gave my CC number over the phone, placed the order, and when I got to my room the bottles were waiting for me. Very easy. I would call NCL and just speak to another rep and they should be able to help you out since the time is getting short. Link to comment Share on other sites More sharing options...
bonnie voyage Posted January 22, 2011 #4 Share Posted January 22, 2011 You should have heard back from NCL by now. I ditto the above - give them a call Link to comment Share on other sites More sharing options...
NMLady Posted January 22, 2011 #5 Share Posted January 22, 2011 If you are a week and 1/2 from your cruise you're too late to order the bar setup. It has to be done at least two weeks before a cruise. For our cruise, after making final payment, I emailed groupevent for our ship and asked how much a bottle of Southern Comfort would be. I got a return email with the price and the co-ordinator's phone number. I paid for the liquor, got an email receipt and it was a done deal. I'm sorry you didn't get prompt enough reply to use the bar setup option. Link to comment Share on other sites More sharing options...
SuiteRose Posted January 22, 2011 #6 Share Posted January 22, 2011 I would try to call, it may be too late but you have nothing to loose... we have gotten a bar set up several times without a problem... maybe if you explain that you did send the email quite a while ago, they'll let you to it. Link to comment Share on other sites More sharing options...
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