Rare skivoodoo Posted April 24, 2011 #1 Share Posted April 24, 2011 We were on the April 16, 2011 sailing of the Radiance of the Seas out of Tampa. It was a really fun cruise and the staff was great! We want to publicly thank Royal Caribbean for correcting a problem with our stateroom. To make a long story short, our cabin had been flooded when we boarded and Guest Relations took care of us by the way of a new cabin. They not only upgraded us to a balcony, but offered us a discount on a future cruise. This is the first time we've encountered a problem like this in our history of cruising. The way they handled it made us not only grateful, but they will be our cruiseline of choice from now on! They truly know how to take care of their guests! Link to comment Share on other sites More sharing options...
HB Cruiser Posted April 24, 2011 #2 Share Posted April 24, 2011 Glad to hear a positive on these boards for a change. Sounds as if they have a customer for life. Tim Link to comment Share on other sites More sharing options...
CoachMom76 Posted April 24, 2011 #3 Share Posted April 24, 2011 Thank you for sharing! Seems we only hear about poor customer service anymore. Congrats on the upgrade!!! Glad you had a wonderful cruise! Link to comment Share on other sites More sharing options...
Rare skivoodoo Posted April 24, 2011 Author #4 Share Posted April 24, 2011 That's why I wanted to make sure and tell my friends on Cruise Critic! There are too many naysayers out there and we don't show our appreciation enough sometimes. BTW, we didn't have to yell, shout, or camp out at the purser's desk to have them do the right thing. It just took a great team of employees to make a decision! We'd like to send out a special recognition to Katia Simmons at Guest Relations! Link to comment Share on other sites More sharing options...
HB Cruiser Posted April 24, 2011 #5 Share Posted April 24, 2011 We'd like to send out a special recognition to Katia Simmons at Guest Relations! Maybe you need to email RCCL and let them know just how good Katia Simmons was to you guys. ;) Tim Link to comment Share on other sites More sharing options...
Arizona Cruz Chic Posted April 24, 2011 #6 Share Posted April 24, 2011 Great....like to hear positive instead of so many negative things lately. Not only did they win you over, but they upgraded you to a balcony ;) ....I think they knew what they were doing on that one!!! :p :) *** Link to comment Share on other sites More sharing options...
Rare skivoodoo Posted April 24, 2011 Author #7 Share Posted April 24, 2011 I emailed Mr. Goldstein and Crown and Anchor this morning! ;) Link to comment Share on other sites More sharing options...
HB Cruiser Posted April 24, 2011 #8 Share Posted April 24, 2011 I emailed Mr. Goldstein and Crown and Anchor this morning! ;) NICE JOB!!!!! Tim Link to comment Share on other sites More sharing options...
Rare skivoodoo Posted April 24, 2011 Author #9 Share Posted April 24, 2011 Not only did they win you over, but they upgraded you to a balcony ;) ....I think they knew what they were doing on that one!!! :p :) That was the best part! Link to comment Share on other sites More sharing options...
FlamingJune1967 Posted April 24, 2011 #10 Share Posted April 24, 2011 We were on the April 16, 2011 sailing of the Radiance of the Seas out of Tampa. It was a really fun cruise and the staff was great! We want to publicly thank Royal Caribbean for correcting a problem with our stateroom. To make a long story short, our cabin had been flooded when we boarded and Guest Relations took care of us by the way of a new cabin. They not only upgraded us to a balcony, but offered us a discount on a future cruise. This is the first time we've encountered a problem like this in our history of cruising. The way they handled it made us not only grateful, but they will be our cruiseline of choice from now on! They truly know how to take care of their guests! Thanks for the positive report. There is more incentive to complain than to praise... I imagine there are MANY more, like you, who have had satisfactory resolutions to problems. Link to comment Share on other sites More sharing options...
TakinAChance Posted April 24, 2011 #11 Share Posted April 24, 2011 Thanks for posting. I enjoy reading such posts. I wish it would have turned out as well for me on my NCL cruise a couple of weeks ago. Tons of things were wrong. I wrote to NCL and took their post-cruise survey and have not heard one word from them. Not even a "thank you for bringing these things to our attention." I've been happy with RCI, and as a result will continue to go out of my way to cruise with them. Link to comment Share on other sites More sharing options...
Rare skivoodoo Posted April 24, 2011 Author #12 Share Posted April 24, 2011 Wow! I'm even more impressed with Royal Caribbean, if that's possible! As I told Tim, I emailed Mr. Adam Goldstein earlier today to let him know how great his staff treated us. Well, he already responded! On Easter Sunday! His response was heartfelt and proved to me that he does care about our special vacations. He gets it! Link to comment Share on other sites More sharing options...
HB Cruiser Posted April 25, 2011 #13 Share Posted April 25, 2011 Wow! I'm even more impressed with Royal Caribbean, if that's possible! As I told Tim, I emailed Mr. Adam Goldstein earlier today to let him know how great his staff treated us. Well, he already responded! On Easter Sunday! His response was heartfelt and proved to me that he does care about our special vacations. He gets it! That is awesome!!! Tim Link to comment Share on other sites More sharing options...
Rare printingchick Posted April 25, 2011 #14 Share Posted April 25, 2011 Wow! I'm even more impressed with Royal Caribbean, if that's possible! As I told Tim, I emailed Mr. Adam Goldstein earlier today to let him know how great his staff treated us. Well, he already responded! On Easter Sunday! His response was heartfelt and proved to me that he does care about our special vacations. He gets it! Thanks, OP! I just LOVE reading this type of post!! Link to comment Share on other sites More sharing options...
yahootelemundo Posted April 25, 2011 #15 Share Posted April 25, 2011 This is the first time we've encountered a problem like this in our history of cruising. so , that makes you loyal to royal, because according to u , u never had that problem before !:) on the other hand, im only loyal to my family n friends:D Link to comment Share on other sites More sharing options...
LorraineP Posted April 25, 2011 #16 Share Posted April 25, 2011 Can you please share Mr. Goldstein's email address? TU Link to comment Share on other sites More sharing options...
klingoncruiser Posted April 25, 2011 #17 Share Posted April 25, 2011 Thanks for posting. Good to hear someone is still thinking RCI is a good cruise line. Kind of hard these days on the boards to remember why we still sail with them if others are to be believed. :rolleyes: Glad they took care of the problem so well. Link to comment Share on other sites More sharing options...
TakinAChance Posted April 26, 2011 #18 Share Posted April 26, 2011 I stand corrected. NCL just sent me $200OBC if I care to take another cruise with them. Not sure I want to though. RCI wins for sure. Link to comment Share on other sites More sharing options...
Rare skivoodoo Posted April 26, 2011 Author #19 Share Posted April 26, 2011 Can you please share Mr. Goldstein's email address? TU AGoldstein@rccl.com I googled it. ;) Link to comment Share on other sites More sharing options...
Rare skivoodoo Posted April 26, 2011 Author #20 Share Posted April 26, 2011 Can you please share Mr. Goldstein's email address? TU so , that makes you loyal to royal, because according to u , u never had that problem before !:) on the other hand, im only loyal to my family n friends:D My husband and I purposefully tried most of the major cruiselines before settling on one as our main choice. Royal did not have to do what they did to accomodate us. Their dedication to us as a customer came through loud and clear! That makes us loyal to them when we decide to choose who we are going to cruise with in the future. We have already converted many of our family to cruising and will recommend Royal for them as well. We can rest assured that if they cruise on Royal, they will get the full adventure of a great cruise. They proved to us that they have a great product! Link to comment Share on other sites More sharing options...
Rare skivoodoo Posted April 26, 2011 Author #21 Share Posted April 26, 2011 I stand corrected. NCL just sent me $200OBC if I care to take another cruise with them. Not sure I want to though. RCI wins for sure. I'm glad to hear that NCL responded. It sounds like they didn't act fast enough to change a bad impression. That's what RCI really won us over with! Link to comment Share on other sites More sharing options...
will773 Posted April 26, 2011 #22 Share Posted April 26, 2011 Glad to hear that you had a positive experience! Happy cruising! :) Link to comment Share on other sites More sharing options...
GIO Posted April 26, 2011 #23 Share Posted April 26, 2011 We were on the April 16, 2011 sailing of the Radiance of the Seas out of Tampa. It was a really fun cruise and the staff was great! We want to publicly thank Royal Caribbean for correcting a problem with our stateroom. To make a long story short, our cabin had been flooded when we boarded and Guest Relations took care of us by the way of a new cabin. They not only upgraded us to a balcony, but offered us a discount on a future cruise. This is the first time we've encountered a problem like this in our history of cruising. The way they handled it made us not only grateful, but they will be our cruiseline of choice from now on! They truly know how to take care of their guests! We just returned from the Oasis 4/16/2011 sailing and had a similar experience. Wesley Aza and Eric Lafitte (both senior officers working the guest service desk) were very professional and did everything they could to improve and remedy the issue (our AC was pumping hot air). By the end of day 3 this issue was resolved. Not only did they work the issue expeditiously, they also went above and beyond with extra little things to smooth the edges of the problem. For the "inconvenience" they are giving us a future cruise discount. As diamond members, were already loyal to the brand, but this experience leaves no doubt we are where we want to be. GIO Link to comment Share on other sites More sharing options...
HB Cruiser Posted April 26, 2011 #24 Share Posted April 26, 2011 (our AC was pumping hot air). By the end of day 3 this issue was resolved. For the "inconvenience" they are giving us a future cruise discount.GIO Not trying to make this positive thread go negative BUT they better have given me a BIG future cruise discount if it took them to the end of day 3 of a 7 day cruise to correct an AC issue. Glad they made you happy!!! Tim Link to comment Share on other sites More sharing options...
time4u2go Posted April 26, 2011 #25 Share Posted April 26, 2011 Not trying to make this positive thread go negative BUT they better have given me a BIG future cruise discount if it took them to the end of day 3 of a 7 day cruise to correct an AC issue. Glad they made you happy!!! Tim Lol I was thinking the same thing! Link to comment Share on other sites More sharing options...
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