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Choice Air: Helpful Information

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Hi Everyone !

 

I recently had the opportunity to meet with Troy Martin, Director of Travel Services for Royal Caribbean Cruises, Ltd. Troy shared with me what his team has been working on, with their guest air programs for Azamara Club Cruises, Celebrity Cruises, and Royal Caribbean. He said that if the opportunity came up to share what we discussed, that he would be glad to get the word out - and would also be happy to answer any follow up questions. Here's what I learned:

 

 

Background

 

In 2009 Azamara Club Cruises, Celebrity Cruises, and Royal Caribbean International rolled out a new air program called ChoiceAir, that was a major departure from the traditional cruise air programs. The drivers behind the new program were to improve customer experience and to adopt a model more consistent with today's more internet savvy consumers - and airlines. ChoiceAir was designed for travelers who make their purchases online at airline and consumer travel websites. It gives them visibility to all of the airlines' schedules and fares that are published, as well as some private negotiated fares on those same flights. The Cruise lines' guests are able to select their flights, study the fare rules, request special services, receive frequent flyer credit, and assign their seats. While this seems fairly basic for a travel website, prior to 2009... none of this was available when purchasing through a cruise line. Choice Air is currently offered in the US and Canada, though the company is evaluating opportunities for all of its international offices as well. In addition to booking ChoiceAir through your travel agent, you can go on the site and book your own. Two of the key value propositions are that the fares are very competitive, and the company provides their Assured Arrival Service. Since both of these offerings have been the topic of several Cruise Critic threads, Troy shared his insights on what is entailed.

 

Competitive Fares

 

RCCL offers nearly all of the same fares offered on consumer and airline websites - typically referred to as published fares, and some web fares. As is typical on the various websites, occasionally you will find a lower fare on one that is not available on the other. This is usually due to timing and airline inventory fluctuations, but for the most part you will see parity. On many routes, you will also find some special RCCL rates that have been negotiated with the airlines. These rates are especially good when shopping closer in, traveling internationally - and even more-so on open jaw (Fly into one city and out of a different city) or one way trips, when many published fares are more expensive. So while there may be some anomalies, you will typically find the same published fares - or better - on ChoiceAir. A frequent topic on Cruise Critic is the value and challenges with Consolidator tickets/fares. Those are not available through ChoiceAir. All ChoiceAir fares carry the standard airline rules, and even the contracted ones are similar. The travelers have all of the airline and RCCL services available to them, and are subject to the airlines rules and restrictions. Troy specifically emphasized that RCCL does not use consolidator-type fares.

 

ChoiceAir: Assured Arrival

 

RCCL is very interested in ensuring you get to your Cruise, and takes advantage of knowing your travel arrangements to monitor your flights, intervening when possible to avert delays due to airline schedule changes, delays, and cancellations. When they are unable to act pre-emptively, they will continue to work with the traveler and airline to find an alternate route - even on another airline - at no additional cost to the guest. This service includes getting the guest to the original embarkation port, or the next available port whenever it is practical. They cover the modified airline ticket, hotels en route (when necessary) and ground transfers. At times, there is controversy over whether this is a guarantee. The truth is... it's not a guarantee. If there are massive flight cancellations for many days due to natural disasters, or if there are simply no commercial seats available that will enable them to re-route, they clearly will not be able to make it happen. If there are government regulations (Jones Act) that preclude the guest from joining in another port (Most often an issue for Alaska, Hawaii, and New England/Canada sailings), they will not be able to help. However, in the vast majority of the situations when flights are delayed or canceled due to weather and mechanicals, the company has been able to get the guest to the ship to enjoy most or all of their Cruise vacation. This is not insurance or a guarantee, but an additional service provided exclusively for guests who book air with them. The benefit to the customer is they have a point of contact if things go wrong, they do not have to spend any money up-front, or file a claim to take advantage of the service.

 

Who owns ChoiceAir ?

 

There is a misconception that ChoiceAir is either a 3rd party website or fulfillment agency. This is not the case. It is a department within RCCL using RCCL technology, and the types of reservations systems used by travel agencies, airlines, and consumer sites around the world.

 

ChoiceAir is a great option for "Do-it-Yourselfers"

 

Troy mentioned that many travel agencies are happy to book ChoiceAir for their customers, and that it is also a great option for people who prefer to "do their own air..." With ChoiceAir, you can shop other sites for pricing and, when ChoiceAir provides comparable or better value, you should feel very comfortable that you will get even more service thana consolidator, consumer site, or even the airline themselves.

 

 

I hope you find Troy's information helpful. If you have questions, please post on this thread, and I will forward your questions to Troy for his response. Please do not ask questions pertaining to your specific booking. Please be patient, as questions will be answered when time permits. Thank you !

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Hi Azamara Cruise Followers,

 

I’m so fortunate to be working with Host Andy on Cruise Critic. He does a remarkable job managing the Azamara forum and is passionate about our brand. Because I’m in California and he’s located in South Florida, we’re fortunate that he’s been able to make “field trips” to Azamara’s headquarters at the Royal Caribbean campus in Miami to gather in-depth information. You’ve seen his thread following his meeting with our itinerary planner.

 

Now, following his meeting with Troy Martin, Royal Caribbean Cruises, Ltd’s Director of Air/Sea & Travel Services his thread - “Choice Air: Helpful Information”- I’m sure we’ll all have a better understanding of this exclusive and unique way to involve yourself in managing your flight arrangements.

 

I know that I did.

 

Thanks Andy, for going above and beyond!

 

Regards,

 

Bill Leiber

__________________

Chief Blogging Officer*

Azamara Club Cruises

(*CBO is an authorized and compensated representative of ACC)

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Thanks, Andy, this is extremely informative. As I've posted several times, I booked through ChoiceAir at a small discount to what was offered on the carrier directly. When I decided to do a B2B, they were very helpful in changing the return to a different city and date (ere were costs involved, but also would have been if I'd booked direct). The carrier later changed my flight and I was immediately contacted by Choice Air who rebooked me at no cost.

 

So far, I'm very pleased, and now also know about Assured Arrival!

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I used choice air to book flights from the US to Barcelona and then from FLL back to my home airport, as I was doing a Med on Celebrity followed by a TA bacck to FLL. Choice Air gave me the best flights at the best cost, so I am very pleased. I recognize that everyone's situation is different, but I would always investigate Choice Air in the future. Your mileage may vary.

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How do you access Choice Air? I was unable to find a link from your ..... web site. There isn't even a search function.

Edited by fla742

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I hope the next step is assistance with booking frequent flyer awards. Wouldn't that be something!!!!

I too appreciate the clarifications. As far as I can tell nothing has changed but it is an option to consider especially when going TATL or TPAC.

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I hope the next step is assistance with booking frequent flyer awards. Wouldn't that be something!!!!

I too appreciate the clarifications. As far as I can tell nothing has changed but it is an option to consider especially when going TATL or TPAC.

 

FFmile awards :confused::confused::confused: Azamara/RCCL is selling Cruise Air.

Edited by Jade13

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FFmile awards :confused::confused::confused: Azamara/RCCL is selling Cruise Air.

 

Agree but would it not be good to be able to make an FF booking through the system ie that the system links through the airlines site for this sort of booking

 

However, being selfish before that I would like to see the product being made available in the UK, the pricing of flights looked at particularly for business class where the pricings have been plus 30% in my experience and issues of in flight seating resolved. That would really make Azamara a premium brand

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Hi Andy

Could you please ask if you have to cancel your cruise can you keep your Choice Air booking?

 

I cancelled a cruise this year when Egypt was taken off the itinerary. I had my TA tell Azamara that I was planning to use the ticket anyway. I had no problem at all and dealt directly with the airline to make any changes I needed. Took a land trip instead.

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I cancelled a cruise this year when Egypt was taken off the itinerary. I had my TA tell Azamara that I was planning to use the ticket anyway. I had no problem at all and dealt directly with the airline to make any changes I needed. Took a land trip instead.

 

Really? I was just going to ask that question. I was under the impression (actually says it under Choice Air) that if you cancel the trip your air gets cancelled too. I could understand that Azamara/RCCL does not want to be travel agent for an air booking that has nothing to do with their cruises (such as canceling and moving to another cruise line).

 

They must have worked this out so they released the booking back to the airline. When I called with questions the airline told me all chancges had to be made through Choice Air. The reason this came up was because one of us has air through Choice Air and one does not, and we needed to change both.

 

Perhaps in your case you made no changes and left the air exactly as is?

 

I would like to hear directly from Azamara/Choice Air (Andy) that someone can cancel a cruise with a Choice Air booking and even if the air is non-refundable the passenger can gain control over that booking, and move it somewhere that has nothing to do with the cruise.

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Hi Christine Frances & Jade !

 

FYI, I am in touch with Troy on your questions. I expect a response shortly.

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Hi Jade & Christine Frances !

 

Here's Troy's reply :

 

==================================================

 

Christine Frances and Jade13 asked if you can keep your ChoiceAir ticket when you cancel your cruise. Our policy has evolved on this. If the guest has a non-refundable ticket, or a published fare with a penalty, we do not cancel it without guidance from the guest that they want to do that. We will re-book flights on their behalf and make any changes they request, while respecting any rules/restrictions imposed by the airline. In some cases, guests have worked directly with the airlines; however, it is not unusual for them to be referred back to us as their "agent" for the air.

 

If the guest purchased a fare that requires the ticket to be used in conjunction with our cruise, we will cancel the air and refund to the guest, less any penalties due to the airline. The website addresses this in "Frequently Asked Questions" regarding fares. Thanks to the posters comment, we became aware that the previous practice is still on the site as well, under a different question about service fees. We will update this shortly.

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How do you access Choice Air? I was unable to find a link from your ..... web site. There isn't even a search function.

 

Hi Fla742 !

 

Here's the answer. You can use either of the two links below. If you want to view flights without logging in, use the "quick flight search only" tab.

 

www.azamaraclubcruises.com/choiceair

 

www.choiceair.com

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Thanks Host Andy

I had called Choice Air before about this before and was told that if I had refundable air that they would cxl and credit if requested. If it was non refundable they would let me keep it if I wanted to do a land tour/make changes etc as it was my air booking and it could be done. I was told I was mistaken so I am glad this policy is still in effect. I will definitely look to Choice Air in the future.

Edited by Christine Frances

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Hi Jade & Christine Frances !

 

Here's Troy's reply :

 

==================================================

 

Christine Frances and Jade13 asked if you can keep your ChoiceAir ticket when you cancel your cruise. Our policy has evolved on this. If the guest has a non-refundable ticket, or a published fare with a penalty, we do not cancel it without guidance from the guest that they want to do that. We will re-book flights on their behalf and make any changes they request, while respecting any rules/restrictions imposed by the airline. In some cases, guests have worked directly with the airlines; however, it is not unusual for them to be referred back to us as their "agent" for the air.

 

If the guest purchased a fare that requires the ticket to be used in conjunction with our cruise, we will cancel the air and refund to the guest, less any penalties due to the airline. The website addresses this in "Frequently Asked Questions" regarding fares. Thanks to the posters comment, we became aware that the previous practice is still on the site as well, under a different question about service fees. We will update this shortly.

 

Well, this is a very positive change! I know it was not possible just a few months ago. When did the new policy go into affect?

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Hello Host Andy

 

A question for you.

 

So I tried booking a flight/cruise with an internet agency the other night, and they told me that all flights booked with choiceair are non refundable, due for payment upfront, not with final booking due date.

 

I just went onto choice airs website and noticed that there are other options (refundable, and flex option- which is not due until final payment).

 

Is this information correct though....if I want to book air arrangements with Azamara and I want the non refundable option, I must pay upfront (even though the cruise itself will be only secured with a deposit) and that non refundable flights are not refunded if I decide to cancel the book prior to the final payment date? I know its a silly question, but I just want to know what my options are. Seems kinda silly to me to only secure a cuirse with a deposit, yet have to pay the full fare for the flight upfront, prior to being 100% certain about the cruise. I guess if that is the case, that is why the flex option would be best.

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Hi Andy,

It's great to have you respondoing to travelers' questions.

 

We bought a special with Azamara for the Nov. 6 Athens to Venice cruise which includes our air from Memphis.

 

My question is: Will the flights be as direct as possible or will we have lots of connections or long hours in airports? Will we have any say in the routing? To my knowledge flights are not being booked with Choice Air.

 

Thanks,

June

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Just booked with Azamara,

 

Apparently choice air is an option, not a new program which replaces the old one? We booked mainly because we were offered a $1000 discount on flights, but these did not include choice air options. Our booking included classic flight arrangements- 60 day prior to departure ticketing, inflexible options, but guaranteed arrivals, we did get to book a hotel stay for a night prior which will help ensure we are booked and arrive to the San Juan the day before.

 

Didn't mind this option. As excited as we are to travel on this cruise, we needed the flexibility of cancelling potentially in the next month. The classic option allows us to book with a deposit, and still cancel the whole trip if needed prior to the final payment date. Made sense for us.

 

On top of it , there is really not much choice for flights from Toronto to SJU or on the way back from Barbados to Toronto.

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Just booked with Azamara,

 

Apparently choice air is an option, not a new program which replaces the old one? We booked mainly because we were offered a $1000 discount on flights, but these did not include choice air options. Our booking included classic flight arrangements- 60 day prior to departure ticketing, inflexible options, but guaranteed arrivals, we did get to book a hotel stay for a night prior which will help ensure we are booked and arrive to the San Juan the day before.

 

Didn't mind this option. As excited as we are to travel on this cruise, we needed the flexibility of cancelling potentially in the next month. The classic option allows us to book with a deposit, and still cancel the whole trip if needed prior to the final payment date. Made sense for us.

 

On top of it , there is really not much choice for flights from Toronto to SJU or on the way back from Barbados to Toronto.

 

The lack of Choice Air must be a restriction on Canadian customers. The air discount is available as Choice Air when I look at the sale from a US based computer. This is just a data point since your air arrangements meet your requirements.

 

Art

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The lack of Choice Air must be a restriction on Canadian customers. The air discount is available as Choice Air when I look at the sale from a US based computer. This is just a data point since your air arrangements meet your requirements.

 

Art

 

Hi Art !

 

Just to clarify, in the introduction - it states that ChoiceAir is available to Canadian Guests. It's really a moot point, as the member stated he's satisfied with his Air selection.

Edited by Host Andy

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Well, this is a very positive change! I know it was not possible just a few months ago. When did the new policy go into affect?

 

Hi Jade !

 

Here's Troy's response :

 

Jade13 asked when the policy went into effect regarding cancellations of the cruise and not cancelling non-refundable itineraries, but canceling those booked on contract fares that require being sold as a package. It was in mid 2010.

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Hello Host Andy

 

A question for you.

 

So I tried booking a flight/cruise with an internet agency the other night, and they told me that all flights booked with choiceair are non refundable, due for payment upfront, not with final booking due date.

 

I just went onto choice airs website and noticed that there are other options (refundable, and flex option- which is not due until final payment).

 

Is this information correct though....if I want to book air arrangements with Azamara and I want the non refundable option, I must pay upfront (even though the cruise itself will be only secured with a deposit) and that non refundable flights are not refunded if I decide to cancel the book prior to the final payment date? I know its a silly question, but I just want to know what my options are. Seems kinda silly to me to only secure a cuirse with a deposit, yet have to pay the full fare for the flight upfront, prior to being 100% certain about the cruise. I guess if that is the case, that is why the flex option would be best.

 

Just booked with Azamara,

 

Apparently choice air is an option, not a new program which replaces the old one? We booked mainly because we were offered a $1000 discount on flights, but these did not include choice air options. Our booking included classic flight arrangements- 60 day prior to departure ticketing, inflexible options, but guaranteed arrivals, we did get to book a hotel stay for a night prior which will help ensure we are booked and arrive to the San Juan the day before.

 

Didn't mind this option. As excited as we are to travel on this cruise, we needed the flexibility of cancelling potentially in the next month. The classic option allows us to book with a deposit, and still cancel the whole trip if needed prior to the final payment date. Made sense for us.

 

On top of it , there is really not much choice for flights from Toronto to SJU or on the way back from Barbados to Toronto.

 

Hi Rothjer !

 

Thanks for your questions. Here's Troy's response :

 

Rothjer was looking for clarity on the types of fares and booking policies we follow. ChoiceAir sells refundable and non-refundable tickets that require instant purchase, in addition to FlexFares which do not require full payment until final payment of the cruise. We find that a very high percentage of our guests opt for instant purchase non-refundable (usually lower fares). For clarity, the "refundability" of a ticket is based on airline rules, not an Azamara Club Cruises or RCCL policy. It's the same as with other ticket outlets whether online consumer sites, or airlines. Flex Fares are unique to us and leverage our excellent contract rates which provide full service and support, while being exclusive to our guests. Flex Fares tend to be higher, though there are some terrific values for customers who value the flexibility they provide, while taking advantage of the security in knowing what their itinerary is and having their air reserved in advance.

 

In all cases, the non-refundable ChoiceAir fee of $25 ($15 for travel wholly in North America) is charged when reserving the flights.

 

Many of the lowest fares are non-refundable and require instant purchase by the airline - whether purchasing with us, or another source.

 

While nearly all of our products offer ChoiceAir exclusively, we have received some interest in packaged air and Azamara Club Cruises continues to offer those on select sailings. I understand that Rothjer has just booked with us on one of our package air promotions. We look forward to arranging flights to and from an unparalleled vacation experience.

Edited by Host Andy

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Hi Andy,

It's great to have you respondoing to travelers' questions.

 

We bought a special with Azamara for the Nov. 6 Athens to Venice cruise which includes our air from Memphis.

 

My question is: Will the flights be as direct as possible or will we have lots of connections or long hours in airports? Will we have any say in the routing? To my knowledge flights are not being booked with Choice Air.

 

Thanks,

June

 

Hi June1 !

 

Thanks for your question. I'm happy to hear you are enjoying this feature. It's wonderful that Troy is making himself available to us, and taking time from his extremely busy schedule to answer our questions.

 

Here's Troy's response :

 

It sounds like June1 purchased a package air promotion, rather than ChoiceAir. In this case, our agents will select the flights and will advise 60-45 days prior to sailing. These are typically for arrival on the day of sailing, but in some cases arrive the day before. These promotions are great values for the guest, and they receive the full support of the airlines and Azamara Club Cruises when taking advantage of them. Just like when our guests shop on their own for air - balancing convenience with price- our agents are diligent to find the best value combination that will result in higher guest satisfaction. While we do not book circuitous air itineraries, whether we are able to book the fewest legs or shortest connecting times depends largely on availability at the time we book. For example, when a reasonable connection saves hundreds of dollars over a non-stop, we are likely to book the connection. We almost exclusively use published airline schedules, and only in rare situations would "get creative" to build our own routing when peak season flights are full and we are at risk of not being able to find anything appropriate.

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Thanks SO MUCH Host Andy,

 

I truly wish this high level of insight would be available for more of the CC forums, it really takes away a lot of ambiguity and especially makes booking a vacation with Azamara so much easier. I have been so impressed thus far with the booking directly through Azamara; they have been so good with my inquiries and I never felt a hard push to sell me anything at all, the agent was a little taken aback when I wanted to book the deposit, as opposed to just the courtesy hold.

 

In regards to the flight option, I tend to prefer the cruise+air option I had booked, especially when booking prior to the final payment date, I like to know that if I change my mind, I can do so, notwithstanding, choice air's option to book a flex option is superb, although it comes with a higher price tag. I could however, see how those booking more complex itineraries could require more flexibility, especially with those with more time to fly.

 

For us the convenience is in knowing we can have a guaranteed flight the day of (or before) and the same on the way home, as we rarely have more than a week to devote to a vacation.

 

I cannot explain how excited we are to try the Azamara brand, we have been looking forward to it, and it excites us to finally have booked an amazing vacation.

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Hi Andy,

Thanks so much for the clarification on the flight information.

 

We are very excited about our first Azamara Cruise and love the itinerary.

 

June

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Thanks SO MUCH Host Andy,

 

I truly wish this high level of insight would be available for more of the CC forums, it really takes away a lot of ambiguity and especially makes booking a vacation with Azamara so much easier.

 

Hi Rothjer !

 

Thank you for your kind comments. I completely agree, this type of communication brings great value to both CC Members & the Cruise Line. This is exactly how I felt, after speaking with Troy. I also had this in mind, based on the excellent response to our last feature, http://boards.cruisecritic.com/showthread.php?t=1434478 with Azamara's Destination Manager, Claudius. Frankly, I'd love to offer more of this type of interaction, though there are time related issues. Nonetheless, as long as opportunites present itself to continue offering interaction, I'm always eager to assist our Cruise Critic community. IMO, it's a win-win for everyone !

 

I will be launching this thread on the Celebrity Forum shortly, followed by the Royal Caribbean Forum. The original post will be identical - though it's worth following, as there will no doubt be different questions & responses.

 

Thanks again to Troy Martin for making this possible !

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Hi Fla742 !

 

Here's the answer. You can use either of the two links below. If you want to view flights without logging in, use the "quick flight search only" tab.

 

www.azamaraclubcruises.com/choiceair

 

www.choiceair.com

Hi Fla742,

 

I want to follow-up to Andy’s response in which he gave you short-cut links to ChoiceAir. Like you, I was searching the website to locate a link to “ChoiceAir.” Today I learned that it is a component of the broader category of “Air & Transfers.”

 

To find it without a shortcut:

On the Azamara website HOME page, click on the second TAB: PLAN YOUR VOYAGE. Scroll down the drop-down menu and click “Air & Transfers.” The page which appears has two headings: “Air” and “Transfers.” In the first paragraph of “Air” you will find a link to http://www.choiceair.com.

 

Click and the main page appears, titled “Start Here.” Below that there are two areas:

On the left side – “Search & Make a Reservation.”

On the right side – “Quick Flight Search Only.”

 

Let me know if this works for you.

 

Regards,

 

Bill Leiber

__________________

Chief Blogging Officer*

Azamara Club Cruises

(*CBO is an authorized and compensated representative of ACC)

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This has been an exceptionally useful thread. Thanks to all who made it so.

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Hi Fla742,

 

I want to follow-up to Andy’s response in which he gave you short-cut links to ChoiceAir. Like you, I was searching the website to locate a link to “ChoiceAir.” Today I learned that it is a component of the broader category of “Air & Transfers.”

 

To find it without a shortcut:

On the Azamara website HOME page, click on the second TAB: PLAN YOUR VOYAGE. Scroll down the drop-down menu and click “Air & Transfers.” The page which appears has two headings: “Air” and “Transfers.” In the first paragraph of “Air” you will find a link to www.choiceair.com.

 

Click and the main page appears, titled “Start Here.” Below that there are two areas:

On the left side – “Search & Make a Reservation.”

On the right side – “Quick Flight Search Only.”

 

Let me know if this works for you.

 

Regards,

 

Bill Leiber

__________________

Chief Blogging Officer*

Azamara Club Cruises

(*CBO is an authorized and compensated representative of ACC)

 

Bill - Thanks for the info. After seeing Andy's reply, I went back to the web site and floundered some more and finally found the same path you took. I also went on the RCCL site, used the Search function for Choice Air and found the link. I'm still trying to stay positive.

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Hi,

Thanks for the great info on Choice Air! I have been researching my Choice Air options this week, as I am trying to book air for my October cruise. We do each have a $500 Choice Air credit, but I am getting mixed info on whether we can use all/part of the credit on a one-way ticket. (We have enough American Airlines FF miles to fly to Europe (or fly back), but not enough for roundtrip tix. I emailed Choice Air customer services to ask about using the credit on one-way, and they told me that I need to telephone them. When I did, they told me that I would need to call the airline carrier directly, because the individual airline varied on whether or not they would honor the credit for one-way purchases.

 

I did search CC and found a post from last month where the cruiser was able to use her credit for one-way--but I am getting mixed-messages from them.

 

Thanks in advance!

Mary

Azamara Quest October 8 Rome to Athens

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Hi,

Thanks for the great info on Choice Air! I have been researching my Choice Air options this week, as I am trying to book air for my October cruise. We do each have a $500 Choice Air credit, but I am getting mixed info on whether we can use all/part of the credit on a one-way ticket. (We have enough American Airlines FF miles to fly to Europe (or fly back), but not enough for roundtrip tix. I emailed Choice Air customer services to ask about using the credit on one-way, and they told me that I need to telephone them. When I did, they told me that I would need to call the airline carrier directly, because the individual airline varied on whether or not they would honor the credit for one-way purchases.

 

I did search CC and found a post from last month where the cruiser was able to use her credit for one-way--but I am getting mixed-messages from them.

 

Thanks in advance!

Mary

Azamara Quest October 8 Rome to Athens

 

My experience with the Choice Air Credit had nothing to do with the airline. We made our reservations, paid for our tickets and the Credit was applied to our Cruise Fare.

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Thanks very much, fla742.

 

Your experience sounds like what I had first expected Choice Air to be like--I dealing directly with Choice Air and getting the credit applied automatically--although maybe not immediately--to my cruise account

 

I am going to try to make my reservations and see what Choice Air offers me as credit options before I make my "final click"!

 

I really do appreciate your sharing your experience with us.

 

Mary

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I thought I had understood that, once we had paid for Choice Air, that they would notify us as to our flight information. Is that accurate, or is there action we can take that offers us more choice than that? If they select the flights and notify us, when do we find out what our flights are? Obviously, the sooner we could know our flight itinerary, the easier it would be to plan around it. Thanks.

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Hi,

Thanks for the great info on Choice Air! I have been researching my Choice Air options this week, as I am trying to book air for my October cruise. We do each have a $500 Choice Air credit, but I am getting mixed info on whether we can use all/part of the credit on a one-way ticket. (We have enough American Airlines FF miles to fly to Europe (or fly back), but not enough for roundtrip tix. I emailed Choice Air customer services to ask about using the credit on one-way, and they told me that I need to telephone them. When I did, they told me that I would need to call the airline carrier directly, because the individual airline varied on whether or not they would honor the credit for one-way purchases.

 

I did search CC and found a post from last month where the cruiser was able to use her credit for one-way--but I am getting mixed-messages from them.

 

Thanks in advance!

Mary

Azamara Quest October 8 Rome to Athens

 

Hi Mary !

 

Troy mentioned that both you and Fla742 were on the right track, but had this to add :

 

ChoiceAir Specials (aka cruise credits) may be used for one way, roundtrip, or multiple-destination tickets associated with the sailing that offers the promotion.

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I thought I had understood that, once we had paid for Choice Air, that they would notify us as to our flight information. Is that accurate, or is there action we can take that offers us more choice than that? If they select the flights and notify us, when do we find out what our flights are? Obviously, the sooner we could know our flight itinerary, the easier it would be to plan around it. Thanks.

 

Hi Katherine !

 

Here's Troy's response :

==================

 

Hello Katherine. With ChoiceAir, you select your flights on your preferred carrier and schedule at very competitive -or better- fares. You can book ChoiceAir from 330 days up until 4 days prior to sailing. We occasionally still offer our legacy package air promotions on select sailings. With those promotions, we select the flights and advise our guests of the itinerary 45-60 days prior to sailings. They are totally different programs.

Edited by Host Andy

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Thanks so much! I have learned so much from this board...Now that I have booked our cruise AND our flights, I can relax and can start really counting the days to our cruise...:)

 

Mary

 

Azamara Quest October 8 Rome to Athens

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Thanks so much! I have learned so much from this board...Now that I have booked our cruise AND our flights, I can relax and can start really counting the days to our cruise...:)

 

Mary

 

Azamara Quest October 8 Rome to Athens

 

Hi Mary !

 

I'm happy to hear your plans are finalized. As you said, it's time to relax, and enjoy the anticipation of your upcoming Cruise. I hope you have a wonderful time on Quest.

Edited by Host Andy

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Just back from Baltic on Journey..loved it..used Choice Air and it couldn't have gone smoother..our gal was great to work it all out with as it became VERY confusing becuase we won't fly through JFK!!

We were very pleased.

Sherry & Kimber

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Just back from Baltic on Journey..loved it..used Choice Air and it couldn't have gone smoother..our gal was great to work it all out with as it became VERY confusing becuase we won't fly through JFK!!

We were very pleased.

Sherry & Kimber

 

Hi Mexfolkart !

 

Thanks for letting us know. Glad to hear ChoiceAir was an excellent experience for you.

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