Rare Lois R Posted July 25, 2011 #26 Share Posted July 25, 2011 When is Summit due to her refit again. Sorry forgot???Thanks Michael January 2012. Her first sailing after drydock is January 28th. Link to comment Share on other sites More sharing options...
Rare Germancruiser Posted July 26, 2011 #27 Share Posted July 26, 2011 Thanks - for your answer. I was just curious , because I considered a cruise in the carribbean for New Years 2012/2013! Link to comment Share on other sites More sharing options...
dmrrn73 Posted July 26, 2011 #28 Share Posted July 26, 2011 January 2012. Her first sailing after drydock is January 28th. That's good, we are looking at going on a March 2012 to the Southern Caribbean on Summitt. I am glad to hear so many good reports about the ship. Link to comment Share on other sites More sharing options...
JerseyGem Posted July 26, 2011 #29 Share Posted July 26, 2011 We just returned 7/24. We were pleasantly surprised by the variety & quality of the food in the main dining room (we had not cruised X in over a year). In the past, I'd found many foods to be over salted (for my taste- and not just on X, but on most lines). However, although the foods were certainly not salt-free, they were definitely not over-salted. Almost everything was received at the proper temperature. I think this was due to our excellent waiter (Victor and his assistant Rudy), who were prompt and efficient (plus very personable). Unfortunately, our DD and new son-in-law (and their bridal party) were sitting at an adjacent table with a different waiter (Nely) who did not care to serve a "bunch of kids" (25-35 year olds). He served his other tables first, and when those tables were finished, he served them. They wouldn't receive their entrees until most other diners had left. They were lucky to get napkins on some nights. We did complain to the head waiter and to other staff. Service did not improve, and my DD and her tablemates ate elsewhere. This was the first X cruise for all at that table- and will certainly be the last (although several, like our DD, are experienced cruisers). DD & DSIL love RCL and were, overall, very unimpressed with X compared to their RCL cruises. Link to comment Share on other sites More sharing options...
cruiseacecat Posted July 26, 2011 #30 Share Posted July 26, 2011 Hi Jersey Gem, Hope the wedding went well. :) I am astonished at your report of the waiter service at your daughter's table. Could there be any reason at all for this? Were they not all seated on time? Did they take too long to order? And I just do not understand that a complaint to the Maitre'd did not have any effect. Really sorry to hear the wedding party was treated so badly. Anne Link to comment Share on other sites More sharing options...
Rare Lois R Posted July 26, 2011 #31 Share Posted July 26, 2011 Hi Jersey Gem, Hope the wedding went well. :) I am astonished at your report of the waiter service at your daughter's table. Could there be any reason at all for this? Were they not all seated on time? Did they take too long to order? And I just do not understand that a complaint to the Maitre'd did not have any effect. Really sorry to hear the wedding party was treated so badly. Anne Hi Anne, me too. Last time I was on Summit was in February and our table had an issue. We spoke with the Maitr'd (actually we talked with him after dinner) and things were fixed from the next night forward. Jersey Gem, I am very sorry to hear of the problems. Things never improved? I would have gone to the Maitr'd's boss.....that would be The Restaurant Manager. Someone in the area of responsibility would have known about this lack of service. I do hope at least they enjoyed some of the cruise and hope the wedding went well.:) Link to comment Share on other sites More sharing options...
JerseyGem Posted July 27, 2011 #32 Share Posted July 27, 2011 The wedding was beautiful-although a lot of last minute changes by the so-called wedding planner. (I didn't realize until we boarded that X didn't really have a wedding planner, as advertised, but turned you over to a group services coordinator who was fine with our group activites but knew very little about weddings!). But the Captain is a charming man who spent extra time at the wedding for pixs, etc (and, for those of you who read my pre-cruise posts, he does speak English very well!). He invited DD and DSIL to the bridge for the sail-away from Bermuda. Pixs are beautiful (I'll try to figure out how to post one soon!). Re DD's waiter: they all were seated promptly and would love to have ordered asap- if they had not been ignored. Even when they ordered promptly, they did not receive their food until Nely had taken care of all his other tables (soup to nuts!). Another example- DD ordered lobster; when everyone was served, she asked if he would help her take it out of the shell. He said No! and walked away. The waiter for our table went over and helped her (and others at her table). Our waiter told us that Nely was not a new waiter (and that he had more experience than our waiter- who was wonderful). We have complained "further up" and will continue to do so with a letter to corporate headquarters. DD and almost everyone at that table are young professionals (mostly medical fields) who frequent fancy restaurants in Philadelphia and NYC. They are used to excellent service and tip generously. While they do not cruise frequently (with DD's work schedule and getting coverage while she's away, she's only cruised three times this past year), these young people are the future of the cruiselines. As I mentioned earlier, none will consider cruising X again. Link to comment Share on other sites More sharing options...
LordCapybara Posted July 27, 2011 #33 Share Posted July 27, 2011 Sorry to hear about lack of service for DD's table. At least your service was good. Shows how everything is hit or miss on any vacation. Also shows that most reviews/opinions are very subjective, case in point is that your DD doesn't cruise frequently, Just 3 times this year, thats about 6 years or cruises for me. :) Link to comment Share on other sites More sharing options...
cruiseacecat Posted July 27, 2011 #34 Share Posted July 27, 2011 I am so glad the wedding went well. I just knew you were going to like Capt. Costas. :) Truly the nicest one I have ever met. Re. the service. This is so bad that I suspect maybe Nely is not planning on coming back. Only explanation I can come up with. Very, very unprofessional on his part. If you get an explanation from corporate, I hope you will come back and let us know. Good luck. Anne Link to comment Share on other sites More sharing options...
CPT Trips Posted July 27, 2011 #35 Share Posted July 27, 2011 I am so glad the wedding went well. I just knew you were going to like Capt. Costas. :) Truly the nicest one I have ever met. Re. the service. This is so bad that I suspect maybe Nely is not planning on coming back. Only explanation I can come up with. Very, very unprofessional on his part. If you get an explanation from corporate, I hope you will come back and let us know. Good luck. Anne "The Bride's" other parent here. Poor comment cards do not help retention . . . particularly when those same cards say good things about cabin staff, bar servers etc. Link to comment Share on other sites More sharing options...
CPT Trips Posted July 27, 2011 #36 Share Posted July 27, 2011 Sorry to hear about lack of service for DD's table. At least your service was good. Shows how everything is hit or miss on any vacation. Also shows that most reviews/opinions are very subjective, case in point is that your DD doesn't cruise frequently, Just 3 times this year, thats about 6 years or cruises for me. :) Great line! ROFLMAO Link to comment Share on other sites More sharing options...
Pandot Posted July 28, 2011 #37 Share Posted July 28, 2011 Glad to here that the wedding went well. Sorry to hear about the dining room service :( Can't wait to hear about th wedding details... Will be stalking the wedding pages for your review. All the best. Andrea Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.