Boozebabe Posted May 31, 2012 #1 Share Posted May 31, 2012 Is anyone else having trouble signing in to Manage My Cruise? I keep getting an error saying my explorer can't find the site. SO I downloaded a new explorer. I've called Carnival twice and they told me the exact same thing that I had already done. They have no remedy. I can't book excursions or enter my passport info or any of the preliminary proceedures. What can I do??? HELP ANYONE??? Link to comment Share on other sites More sharing options...
MSRussell Posted May 31, 2012 #2 Share Posted May 31, 2012 Try clearing out your cache...that might help. Or you could try downloading and using Firefox Browser or Google Chrome. Melanie Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted May 31, 2012 #3 Share Posted May 31, 2012 I was able to sign in and was actually able to 1) change the bed configuration and 2) make a payment, neither of which I was able to do before. I am using a different computer than I normally use, FWIW. Link to comment Share on other sites More sharing options...
Boozebabe Posted May 31, 2012 Author #4 Share Posted May 31, 2012 I downloaded Google Chrome at Carnivals suggestion. NOPE Didn't work. I have also tried from 2 other computers and still nothing. Two calls to Carnival resulted in the same suggestions. They have no other remedy. I don't know what to do. Never had this problem before. I can't book excursions or print luggage tags or enter my passport info. I don't know what to do at this point. Link to comment Share on other sites More sharing options...
musicgal Posted May 31, 2012 #5 Share Posted May 31, 2012 If you are using a laptop with wifi- go to a free hookup site, like our coffee house in town. Might work there- or use a different machine. Sorry you are having problems- Link to comment Share on other sites More sharing options...
serene56 Posted May 31, 2012 #6 Share Posted May 31, 2012 Going by your last posts-- it looks like you just booked. Did you put your booking number in and are you able to see your booking? in others words-- where it says manage your cruise-- does it say how many days tily ou next cruise Link to comment Share on other sites More sharing options...
CRUISE4JANE Posted May 31, 2012 #7 Share Posted May 31, 2012 I downloaded Google Chrome at Carnivals suggestion. NOPE Didn't work. I have also tried from 2 other computers and still nothing. Two calls to Carnival resulted in the same suggestions. They have no other remedy. I don't know what to do. Never had this problem before. I can't book excursions or print luggage tags or enter my passport info. I don't know what to do at this point. I was using Google Chrome and couldn't do anything. Changed to IE and it worked. Was even able to change twin beds to king (which I had requested at the time of booking). Link to comment Share on other sites More sharing options...
hannahsmomtoo Posted May 31, 2012 #8 Share Posted May 31, 2012 Mine is working fine... ( I love looking at my redbox !! ) Sorry you are having trouble! Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted May 31, 2012 #9 Share Posted May 31, 2012 Mine is working fine... ( I love looking at my redbox !! )Sorry you are having trouble! I will love looking at my red box when it says I cruise in less than 10 days. Until then it's maddening;). Link to comment Share on other sites More sharing options...
tracyanns Posted May 31, 2012 #10 Share Posted May 31, 2012 I also cannot get it. It gives me an error and shuts it down. I am able to view CERTAIN things and also change the bed configuration but not shop for shore excursions...I have had the shore excursion issue for 3 days. Link to comment Share on other sites More sharing options...
K.T.B. Posted May 31, 2012 #11 Share Posted May 31, 2012 I have an older version of IE at work (IE 8 at work, IE 9 at home) and I just got into my "Manage my cruise" with no problem. Link to comment Share on other sites More sharing options...
serene56 Posted May 31, 2012 #12 Share Posted May 31, 2012 I also cannot get it. It gives me an error and shuts it down. I am able to view CERTAIN things and also change the bed configuration but not shop for shore excursions...I have had the shore excursion issue for 3 days. are they sold out? can you ask on your roll call if people can access that area? Link to comment Share on other sites More sharing options...
Boozebabe Posted June 1, 2012 Author #13 Share Posted June 1, 2012 Going by your last posts-- it looks like you just booked. Did you put your booking number in and are you able to see your booking? in others words-- where it says manage your cruise-- does it say how many days tily ou next cruise I can't even get that far. As soon as I click on Manage My Cruise I get a message that internet explorer cannot connect to the site. I tried different explorer yadda, yadda, yadda. What really pis--es me off is that Carnival more or less said "Oh well." They said they have no resolution and don't know what to tell me. I can access every other part of their site. It's just soooo frustrating. Link to comment Share on other sites More sharing options...
Boozebabe Posted June 1, 2012 Author #14 Share Posted June 1, 2012 I also cannot get it. It gives me an error and shuts it down. I am able to view CERTAIN things and also change the bed configuration but not shop for shore excursions...I have had the shore excursion issue for 3 days. I really think it is a Carnival issue and not my computer issue. Link to comment Share on other sites More sharing options...
FloridaGators Posted June 1, 2012 #15 Share Posted June 1, 2012 I've tried for a week to get in to look at excursions......can't do it! We'll just have to wait until Carnival decides to fix the problem. Link to comment Share on other sites More sharing options...
Almost Packed Posted June 1, 2012 #16 Share Posted June 1, 2012 I have more trouble on CCL's site than any other site. It drives me crazy!!!! Good luck. Link to comment Share on other sites More sharing options...
riclop Posted June 1, 2012 #17 Share Posted June 1, 2012 I just used manage my cruise today with no problems at all. Link to comment Share on other sites More sharing options...
MSRussell Posted June 1, 2012 #18 Share Posted June 1, 2012 This is a long shot, but try logging out of of a password auto fill, if you have one. It may try to automatically log you in, and may cause problems. Another long shot, if you set up a different user when you turn on your computer, then put in your booking number, that might do the trick. Melanie Link to comment Share on other sites More sharing options...
zino5 Posted June 1, 2012 #19 Share Posted June 1, 2012 Didnt see this thread .. I have had the same problem for 3 or 4 days .and I just tartd a new thread..This site worked awhile ago but I was trying to shop for spa treatments and I cant get on..I used my work laptop and my home computer and nothing..it aborts the program. So Im not sure what it is unless it is a Viruis protection or something Link to comment Share on other sites More sharing options...
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