flgatormom29 Posted March 2, 2013 #1 Share Posted March 2, 2013 Forgive me if this has been asked b4. I'm trying to view my cruise documents to see if my OBC has been applied. I'm clicking on "Print General Information" but when I do it from my phone is loads as a file but then says "sorry the page you're looking for could not be found". When I do it from my computer it opens up a new tab but nothing loads...it's just blank. Am I doing something wrong? Do I need to change some kind of setting on my internet? Can someone please help me to figure this out? Thanks in advance :) Link to comment Share on other sites More sharing options...
cranapple17 Posted March 2, 2013 #2 Share Posted March 2, 2013 Not sure about using a phone, but I had trouble opening mine from my laptop when I used Firefox. When I used Internet Explorer, it opened. The problem may be something with the browser you're using. Link to comment Share on other sites More sharing options...
CruzCrazy Posted March 2, 2013 #3 Share Posted March 2, 2013 Forgive me if this has been asked b4. I'm trying to view my cruise documents to see if my OBC has been applied. I'm clicking on "Print General Information" but when I do it from my phone is loads as a file but then says "sorry the page you're looking for could not be found".When I do it from my computer it opens up a new tab but nothing loads...it's just blank. Am I doing something wrong? Do I need to change some kind of setting on my internet? Can someone please help me to figure this out? Thanks in advance :) I was having trouble with mine opening yesterday while using Firefox, so I switched to Internet Explorer, and it opened just fine. The file loads as a PDF (Adobe) file, so you'd have to have that installed on your computer (which you probably already do). Don't know about the phone--I've never tried to open a PDF with my phone. This morning, it's working fine with Firefox, so sometimes it's just glitchy. Try a different browser or just give it a little while and try again--although I know how hard it is to be patient when you're checking for that OBC ;) Link to comment Share on other sites More sharing options...
flgatormom29 Posted March 2, 2013 Author #4 Share Posted March 2, 2013 Sorry, I'm so stupid when it comes to computers. I believe I'm using internet explorer. It's the blue E with the saturn ring on it.... I wouldn't even know how to go about trying a different internet. *sigh* Link to comment Share on other sites More sharing options...
jaddld Posted March 2, 2013 #5 Share Posted March 2, 2013 Had the same issue. I found out my Firefox browser was the cause. It upgraded to version 19 which includes it's own PDF viewer which apparently isn't compatible with Carnival docs. I changed my settings in options/applications for the viewer and everything is working well now. Link to comment Share on other sites More sharing options...
scrat Posted March 2, 2013 #6 Share Posted March 2, 2013 I am having the same problem, it seems carnival doesn't like Firefox, internet explorer works fine for me I just hate IE I know they are having trouble with their servers, hopefully they will get it fixed soon scrat Link to comment Share on other sites More sharing options...
flgatormom29 Posted March 2, 2013 Author #7 Share Posted March 2, 2013 I am having the same problem, it seems carnival doesn't like Firefox, internet explorer works fine for me I just hate IEI know they are having trouble with their servers, hopefully they will get it fixed soon scrat Weird that you all are having the same issue, yet i'm using IE and it isn't working! It hasn't been working for awhile now..... Not sure what's going on! Link to comment Share on other sites More sharing options...
klfrodo Posted March 2, 2013 #8 Share Posted March 2, 2013 Weird that you all are having the same issue, yet i'm using IE and it isn't working! It hasn't been working for awhile now..... Not sure what's going on! Open up internet explorer At the top right of your monitor is the red X (for closeing the program) underneather the red X is a small blue thing that looks like a gear. Hover your mouse pointer over it and it should say tools.. click on that gear and a window open,,,, click on "Internet Options" A box will open on the left,,, see where it says "Browsing History" click on delete another window will pop up make sure there is a check mark in the boxes for "Temporary Internet Files" and for "Cookies", Uncheck anything else Then click delete When its finished, shut down your computer,, wait a minute,, bring it back up and it should work. What have you just done??? You have deleted unwanted temporary files and what programmers call cookies in your computer. This should be done once a quarter to make your computer work better. Kind of like back when you were in school. After final exam, you dumped all that unwanted memory of that class from your brain. :D Link to comment Share on other sites More sharing options...
indygirl76 Posted March 2, 2013 #9 Share Posted March 2, 2013 If you're using Internet Explorer and it's not working, look at the icons near the address bar. You should have one that looks like a piece of paper torn in half horizontally. If you click that icon, it should fix the problem... [Please don't ask me what the problem is, or why/how this icon fixes it. I have no idea, I just know that I tried it and it worked! :D ] Link to comment Share on other sites More sharing options...
cuiser8349 Posted March 2, 2013 #10 Share Posted March 2, 2013 Thank you everyone that was having the same problems... I thought I was doing something wrong... I waited for a teenager in my house to wake up.... told him about whatever a "firefox" and an "explorer" was... he rolled his eyes... mumble something about old people and computers.... clicked sum buttons... and VOILA!!!! it works!!!! For the moment... kids rock!! LOL Link to comment Share on other sites More sharing options...
klct39lg Posted March 2, 2013 #11 Share Posted March 2, 2013 I am using explorer and am having this problem too. When I click on view cruise documents the screen turns blue and says I need a pdf reader to view. I have adobe reader.... I called Carnival and was advised to complete my online check-in and then I should be able to view documents. I haven't checked in yet, but wondered if, indeed, this was my problem. Any advice?:confused: Thanks in advance.:) No half torn paper icon. Windows 8. Link to comment Share on other sites More sharing options...
bbohbbneedacruise Posted March 2, 2013 #12 Share Posted March 2, 2013 Weird that you all are having the same issue, yet i'm using IE and it isn't working! It hasn't been working for awhile now..... Not sure what's going on! Try clicking and allowing compatibility It is the broken page thingy on the browser. Link to comment Share on other sites More sharing options...
debrasdream Posted March 2, 2013 #13 Share Posted March 2, 2013 Also having trouble accessing my documents with IE! Will try some of the suggestions here. Link to comment Share on other sites More sharing options...
Rare shof515 Posted March 3, 2013 #14 Share Posted March 3, 2013 I noticed in the newer/updated google chrome and firefox 19 with the native builtin pdf viewer that it will not display the cruise docs. shows an error message that the pdf file is not right/corrupt or something like that Link to comment Share on other sites More sharing options...
jaddld Posted March 3, 2013 #15 Share Posted March 3, 2013 I noticed in the newer/updated google chrome and firefox 19 with the native builtin pdf viewer that it will not display the cruise docs. shows an error message that the pdf file is not right/corrupt or something like that Easy fix for Firefox 19 issue - Tools, options, applications, portable doc format - select your current PDF viewer in the drop down box - then save. Link to comment Share on other sites More sharing options...
danzemacabre Posted March 3, 2013 #16 Share Posted March 3, 2013 Thank you everyone that was having the same problems...I thought I was doing something wrong... I waited for a teenager in my house to wake up.... told him about whatever a "firefox" and an "explorer" was... he rolled his eyes... mumble something about old people and computers.... clicked sum buttons... and VOILA!!!! it works!!!! For the moment... kids rock!! LOL Now that was funny. Link to comment Share on other sites More sharing options...
sports4fun Posted March 3, 2013 #17 Share Posted March 3, 2013 Reading some of these posts had me rotfl. Link to comment Share on other sites More sharing options...
kaseykahnefan Posted March 3, 2013 #18 Share Posted March 3, 2013 I had to update my adobe. Link to comment Share on other sites More sharing options...
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