Thumbs up for Carnival

[purplekisses]

With all the bad press Carnival has recieved over the last two months, I thought I would share a good experience. I was one of the cancelled cruises on the Triumph for April. My PVP and I quickly booked us on another cruise out of New Orleans for 2 weeks later, which worked with my husbands and mine work schedules. I am actually glad we are cruising from New Orleans as it is a place I always wanted to visit. We used the 25% off that was given us becasue of the cancelled cruise and used it to spend 2 days in New Orleans. I had booked Spirit Airlines to Houston and Southwest back. Southwest was an easy change to book New Orleans flights. When I booked the Spirit Airlines I prepaid my baggage fees and assigned seats. I was not sure if Carnival would refund that part of the airfare price or not, but they did.

 

I am happy and pleased with the customer service I recieved. Everyone I dealt with pleasant. I know they have been really business with all the cancellations. My husband and I love to cruise on Carnival, we have never cruised another cruise line because we are happy with service and price of Carnival.:D

[BenjiRodney]

Good to hear they were so helpful for you.

[jere1mt]

Thanks for posting something positive for a change, seems that the folks with negative comments have more time to post than the folks with positive things. But its important to hear both sides, makes for better informed cruisers.

[maldenmusic]

I've never had any bad experiences with Carnival....so far. And I'm not considering changing cruise lines.

[JaniceB]

Very happy to hear that you were taken care of.

[loujerb]

With all the bad press Carnival has recieved over the last two months, I thought I would share a good experience. I was one of the cancelled cruises on the Triumph for April. My PVP and I quickly booked us on another cruise out of New Orleans for 2 weeks later, which worked with my husbands and mine work schedules. I am actually glad we are cruising from New Orleans as it is a place I always wanted to visit. We used the 25% off that was given us becasue of the cancelled cruise and used it to spend 2 days in New Orleans. I had booked Spirit Airlines to Houston and Southwest back. Southwest was an easy change to book New Orleans flights. When I booked the Spirit Airlines I prepaid my baggage fees and assigned seats. I was not sure if Carnival would refund that part of the airfare price or not, but they did.

 

I am happy and pleased with the customer service I recieved. Everyone I dealt with pleasant. I know they have been really business with all the cancellations. My husband and I love to cruise on Carnival, we have never cruised another cruise line because we are happy with service and price of Carnival.:D

Same for us. Just got back from cruising on the Elation, had lots of fun, the staff was great and booked another cruise in Dec. on the Sunshine. :D

[Midwestgal]

Always nice to hear the good, too many people only tell the bad.

Thanks for sharing.

[NEWORLEANSCRUISER1]

Have a great time in New Orleans. Glad for some good news for a change.

[sjcruiser]

I always have a great time on Carnival, and when a need arises that I need to speak to customer service (usually booked online), my request is always handled promptly and courteously.

[purplekisses]

We have enjoyed all our cruises with Carnival. I was expecting longer wait times for refunds and such, but things went very smooth.

 

I read all the posts that have something bad to say and wonder if the people that are nit picky are just hyper senstive. I am one that goes with the flow and tries to make the best of unexpected things. I look forward to being able to go on vacation and relaxing. If you let every little thing ruin your vacation why both going. I believe SH*% happens, but how you deal with it determines how you come out smelling. :D

[douglinc@msn.com]

Congrats on your new booking, glad everything went smooth. Enjoy your cruise.

 

Doug

[WetToes]

OP - Happy for you. :)

I felt the same way about CCL when our Sandy cruise was canceled. I felt they did right by us.

[CDNseekingheat]

Great to see a positive post on Carnival.

I too called Carnival recently, in the height of the "Friends and Family" sale to request a price break.

The automated recording said wait time was up to 90 minutes and I was stunned when I was put through in literally less then two minutes.

The Rep was super nice and helpful. Probably the nicest Rep I have spoken to so far.

Knowing that these call takers were overwhelmed with all that is going on currently, It probably didn't hurt that I started out by saying "I am sooooo sorry for doing this to you right now, but I am calling about a price drop."

We both laughed and away she went with helping me.

 

I'm not happy, nor do I agree with many of the changes that Carnival has implemented, but I try to give Carnival some leverage for attempting to stay competitive in this industry. - Before we attack, it would be wiser to find out why ... then attack. (lol, kidding!!)