anniegb Posted June 8, 2013 #1 Share Posted June 8, 2013 Hi All Silly question time. I have an upcoming Royal Caribbean cruise booked with a TA (new to me). Part of the package was prepaid gratuities and OBC. Can I verify they are in place before embarkation? Thanks Annie Link to comment Share on other sites More sharing options...
Clarea Posted June 8, 2013 #2 Share Posted June 8, 2013 Hi All Silly question time. I have an upcoming Royal Caribbean cruise booked with a TA (new to me). Part of the package was prepaid gratuities and OBC. Can I verify they are in place before embarkation? Thanks Annie You cannot confirm the TA's OBC, however you should be able to confirm the gratuities. Ask the TA to send you Royal's Guest Copy of your booking confirmation. That should show a line item for gratuities. The TA's OBC is between you and the TA and won't show on any Royal document or web page. Link to comment Share on other sites More sharing options...
TEXASMUNK Posted June 8, 2013 #3 Share Posted June 8, 2013 It will appear on your account on day two. For example, if you sail on a Sunday, it will show up on Monday....Data is transmitted from each ship and recieved the night of a sailing. It will be there....Simply ask your TA for a copy of the information, to give you peace of mind, prior to sailing. Link to comment Share on other sites More sharing options...
Debinnova Posted June 8, 2013 #4 Share Posted June 8, 2013 So, I understand that a TA's offered OBC will not show on the booking paperwork before cruise, so you wait for it to show up on your account after a day or two on the ship? I guess if it never shows up, a call to the TA will hopefully rectify but we are using a new TA, so fingers crossed as we are getting $300 and I already have it spent! LOL Link to comment Share on other sites More sharing options...
Clarea Posted June 8, 2013 #5 Share Posted June 8, 2013 So, I understand that a TA's offered OBC will not show on the booking paperwork before cruise, so you wait for it to show up on your account after a day or two on the ship? I guess if it never shows up, a call to the TA will hopefully rectify but we are using a new TA, so fingers crossed as we are getting $300 and I already have it spent! LOL Yes, that's correct. Royal really can't be much help with an issue that's between you and your TA. Link to comment Share on other sites More sharing options...
Langley Cruisers Posted June 8, 2013 #6 Share Posted June 8, 2013 ...so you wait for it to show up on your account after a day or two on the ship? Yes, I can confirm that's how it works. Your shipboard account should be accessible from your stateroom TV so just log in and watch for the OBC to appear, usually Day 2 as stated. Have fun! :) . Link to comment Share on other sites More sharing options...
Rare NorbertsNiece Posted June 8, 2013 #7 Share Posted June 8, 2013 I hate assuming things..... you do have written notification from the TA that they are giving you OBC.... don't you? Link to comment Share on other sites More sharing options...
39august Posted June 8, 2013 #8 Share Posted June 8, 2013 I always have a card in my cabin upon embarkation stating the amount of TA OBC and the TA's name and agency listed. It has always been on my account from day one. But of course, I also always take my TA's verification with me, just in case. Link to comment Share on other sites More sharing options...
Happy2cruise Posted June 8, 2013 #9 Share Posted June 8, 2013 Our TA always puts any OBC and/or other perks right on our invoice. If any problem once on board, we just bring the invoice to passenger relations and it gets taken care of. Link to comment Share on other sites More sharing options...
anniegb Posted June 8, 2013 Author #10 Share Posted June 8, 2013 Our TA always puts any OBC and/or other perks right on our invoice. If any problem once on board, we just bring the invoice to passenger relations and it gets taken care of. Thanks everybody. I do have the TA invoice detailing OBC and prepaid gratuities. I will take that with me. Annie Link to comment Share on other sites More sharing options...
anniegb Posted June 8, 2013 Author #11 Share Posted June 8, 2013 I hate assuming things..... you do have written notification from the TA that they are giving you OBC.... don't you? Yes I have :) Annie Link to comment Share on other sites More sharing options...
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