Celebrity Website Issues (Several Threads Merged)

Aloha 1 · October 31, 2013

Since we are all still having issues with the X website and since the other thread saying the site is up is no longer accurate, I thought we should start a thread of the issues to better inform the X IT staff of what needs fixing.

Today, I still cannot do anything with my reservations other than get to the front page. When I attempt to drill down and check out shore excursions nothing happens. Nor can I access any other function such as on-line checkin, dining, etc. clicking on the buttons does nothing. Fortunately, I had already checked in before this debacle started.

Cruising89143 · October 31, 2013

They finally are showing the correct amounts due but we cannot look at shore excursions. Not sure how long it's going to take RCCL to get this whole mess straightened out but one would think that they took this new update out for test run before implementing it.

satchiesmom · October 31, 2013

When booking a new cruise, I am offered 2 different price options for the same cabin, one being double the amount of the other. Crazy.

bighairtexan · October 31, 2013

I try to avoid that website as much as possible. I try not to pre-purchase anything. Try not to go with Celebrity excursions. Once I get my boarding pass printed and order my luggage tags I just breathe a sigh of relief. Often it takes trying 3 or 4 browsers to accomplish that (Safari, IE, Chrome and Firefox.) it shouldn't be this hard.

koolforkatz · October 31, 2013

Not to say I haven't had problems in the past but I'm not having any problems accessing my current reservations or browsing around on their site.

I'm using Chrome.

grayjay · October 31, 2013

No online-check in possible - but we'll be leaving in 3 weeks time - so hopefully they'll have fixed the website by then? Not sure, though... But I have got my e-docs sent by the Celebrity office as a back-up.

When trying to view my reservations I still got different prices for the one I booked direct with Celebrity: 350 $ , 798 $ and 3.775 €uros - the most interesting thing is that I have already paid for that cruise in full. And neither amount was the correct one ... :eek:

They seem to have thrown me out of the Capatin's Club - it says: invalid loyalty number.:confused:

I stopped then , closed my "My Celebrity" account and have not tried yet to access shore excursions to find out which ones to book.

Maligator · October 31, 2013

I've been trying to register for the Cruise Critic Connections party and keep getting an error message that my booking number can't be located.

garlinn · October 31, 2013

I've been trying to register for the Cruise Critic Connections party and keep getting an error message that my booking number can't be located.

Same for me.

Sent using the Cruise Critic forums app

Orator · October 31, 2013

I've been trying to register for the Cruise Critic Connections party and keep getting an error message that my booking number can't be located.

If it contrinues to be down prior to your cruise just go to Guest Relations and ask for the location and time of the CC party. They want you to register so they have some idea of the size of the group so they know what venue to use.

Appears that nothing beyond the Reservations page is working. Perhaps all the "experts"are tied up with problems on another web site.

CHEZMARYLOU · October 31, 2013

The only thing I have not been able to do is register for a connections party. Everything else I tried seems to be working.

The web site does have the higher gratuities listed and shows that I owe $11 on my next cruise. I called the captains club earlier this week and their internal system has the correct amount for both of our cruises. The notes on our Alaska cruise regarding an onboard credit are still in their system too.

Mary Lou

Maligator · October 31, 2013

If it contrinues to be down prior to your cruise just go to Guest Relations and ask for the location and time of the CC party. They want you to register so they have some idea of the size of the group so they know what venue to use.
Appears that nothing beyond the Reservations page is working. Perhaps all the "experts"are tied up with problems on another web site.

Good call and thanks for the tip. I figured I'd be able to take care of it on board, despite the warning that it might not be possible.

Pilot70D · October 31, 2013

We should all be grateful that the Celebrity website remains balky, inconsistent, annoying, intermittent, difficult to navigate when using and down much of the time.

The shock of having it all work smoothly and correctly would probably kill me.

;):p;)

BBsails · October 31, 2013

In the spirit of Halloween, I'm scared to check our two 2014 reservations. :rolleyes:

Betsy

dodger1964 · October 31, 2013

When I tried to sign up for connections party:

Your application has generated an error

Please fix the issue before it has been released to production.

Message:

Request that failed: /cruisecritic/setParty.do

JSP that failed: /WEB-INF/jsp/layouts/global/BookingAmendStandardLayout.jsp

Status code: 500

Exception: com.ibm.websphere.servlet.error.ServletErrorReport: ServletException in '/WEB-INF/jsp/includes/cruisecritic/CruiseCriticGuestInfoForm.jsp': null

Stack Trace: org.apache.struts.tiles.taglib.InsertTag$InsertHandler.doEndTag(InsertTag.java:927)

org.apache.struts.tiles.taglib.InsertTag.doEndTag(InsertTag.java:465)

com.ibm._jsp._BookingAmendStandardLayout._jspx_meth_tiles_insert_9(_BookingAmendStandardLayout.java:2166)

com.ibm._jsp._BookingAmendStandardLayout._jspx_meth_c_if_10(_BookingAmendStandardLayout.java:2195)

com.ibm._jsp._BookingAmendStandardLayout._jspService(_BookingAmendStandardLayout.java:1055)

com.ibm.ws.jsp.runtime.HttpJspBase.service(HttpJspBase.java:99)

javax.servlet.http.HttpServlet.service(HttpServlet.java:668)

com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1188)

com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:763)

com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:454)

com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)

com.ibm.wsspi.webcontainer.servlet.GenericServletWrapper.handleRequest(GenericServletWrapper.java:122)

com.ibm.ws.jsp.webcontainerext.AbstractJSPExtensionServletWrapper.handleRequest(AbstractJSPExtensionServletWrapper.java:205)

com.ibm.ws.webcontainer.filter.WebAppFilterChain.invokeTarget(WebAppFilterChain.java:125)

com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:92)

org.apache.logging.log4j.core.web.Log4jServletFilter.doFilter(Log4jServletFilter.java:59)

com.ibm.ws.webcontainer.filter.FilterInstanceWrapper.doFilter(FilterInstanceWrapper.java:192)

com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:89)

com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:919)

com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1016)

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.dispatch(WebAppRequestDispatcher.java:1384)

com.ibm.ws.webcontainer.webapp.WebAppRequestDispatcher.forward(WebAppRequestDispatcher.java:193)

org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1083)

org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:295)

com.celebrity.tiles.TimingTilesRequestProcessor.doForward(TimingTilesRequestProcessor.java:75)

org.apache.struts.tiles.TilesRequestProcessor.processTilesDefinition(TilesRequestProcessor.java:271)

com.celebrity.tiles.TimingTilesRequestProcessor.processTilesDefinition(TimingTilesRequestProcessor.java:57)

org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:332)

org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:232)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)

org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:462)

javax.servlet.http.HttpServlet.service(HttpServlet.java:595)