Cubechick Posted June 15, 2014 #476 Share Posted June 15, 2014 The Captain on the Jewel is newly promoted. Niklas Persson of Sweden. He is awesome! Very personable! Be sure to say "Hi" if you're on the Jewel! Link to comment Share on other sites More sharing options...
WaldosPepper Posted June 15, 2014 #477 Share Posted June 15, 2014 The Captain on the Jewel is newly promoted. Niklas Persson of Sweden. He is awesome! Very personable! Be sure to say "Hi" if you're on the Jewel! I agree he is very personable. We had the pleasure of dining with him in 2012 on the Jewel, and our entire group thoroughly enjoyed the evening chatting with him. So glad to know he's received a much-deserved promotion. Thanks for sharing the good news. :) . Link to comment Share on other sites More sharing options...
OceanDreaming2 Posted June 17, 2014 Author #478 Share Posted June 17, 2014 Any updates to report? Particularly looking for info for the Pearl, Sky and Spirit. Link to comment Share on other sites More sharing options...
jsygrl Posted June 18, 2014 #479 Share Posted June 18, 2014 Any updates to report? Particularly looking for info for the Pearl, Sky and Spirit. For the Pearl as of the 6/8 cruise, I know that Gunnar Hammerin is Captain, Calvin Lodge is the hotel director, Archie Archibold is the cruise director, Monica is the concierge and we had Charlie as our butler. Sent using the Cruise Critic forums app Link to comment Share on other sites More sharing options...
OceanDreaming2 Posted June 18, 2014 Author #480 Share Posted June 18, 2014 For the Pearl as of the 6/8 cruise, I know that Gunnar Hammerin is Captain, Calvin Lodge is the hotel director, Archie Archibold is the cruise director, Monica is the concierge and we had Charlie as our butler. Sent using the Cruise Critic forums app Great -- thanks! Link to comment Share on other sites More sharing options...
2Cruise4Ever Posted June 18, 2014 #481 Share Posted June 18, 2014 Live from The Breakaway... Captain Svedung Jovo is the Hotel Director Adrian is the Concierge Julie is the Cruise Director (funny, right???) And, Geoffrey is our butler... wonderful guy!!! Will post more details in my review when I return.... Oh, and we're docking Portside in Bermuda tomorrow. Link to comment Share on other sites More sharing options...
xo-cruzar Posted June 18, 2014 #482 Share Posted June 18, 2014 Dawn Would appreciate any updates on the butlers, concierge and HD on the Dawn. Thx. Link to comment Share on other sites More sharing options...
OceanDreaming2 Posted June 18, 2014 Author #483 Share Posted June 18, 2014 DawnWould appreciate any updates on the butlers, concierge and HD on the Dawn. Thx. The last update for the Dawn was in April. Hopefully someone will post newer info soon. Link to comment Share on other sites More sharing options...
brunolvr Posted June 18, 2014 #484 Share Posted June 18, 2014 The Captain on the Jewel is newly promoted. Niklas Persson of Sweden. He is awesome! Very personable! Be sure to say "Hi" if you're on the Jewel! We met Niklas Persson on our May 31st cruise on the Jewel. He was at the Captain's VIP party in the Haven and was travelling as a passenger (wearing jeans & shirt). We had a chance to talk with him and he did seem very personable! Wish he had been the Captain for our cruise. We had Captain Kenneth Harstrom and he got off the Jewel the day we docked in Seattle (June 7th) for his vacation. He indicated to us he would be back on the Jewel in mid-August and finish up the Alaska season. Our concierge was Bruno Dentone (not impressed) Our HD was Richard Janicki (not impressed) Our Butler was Roland (not impressed) The Courtyard Butler was Peter D'Silva (very good, friendly, accommodating) We were not impressed with our concierge & butler because we always had to seek them out if we needed anything otherwise they had little or no contact with us. We've had much better care on our past cruises. We have been very impressed with most of the HD's on our past cruises, but Richard just wasn't that friendly or outgoing and not that visible around the ship. Just our personal observations. Link to comment Share on other sites More sharing options...
time2cruise1 Posted June 18, 2014 #485 Share Posted June 18, 2014 We met Niklas Persson on our May 31st cruise on the Jewel. He was at the Captain's VIP party in the Haven and was travelling as a passenger (wearing jeans & shirt). We had a chance to talk with him and he did seem very personable! Wish he had been the Captain for our cruise. We had Captain Kenneth Harstrom and he got off the Jewel the day we docked in Seattle (June 7th) for his vacation. He indicated to us he would be back on the Jewel in mid-August and finish up the Alaska season. Our concierge was Bruno Dentone (not impressed) Our HD was Richard Janicki (not impressed) Our Butler was Roland (not impressed) The Courtyard Butler was Peter D'Silva (very good, friendly, accommodating) We were not impressed with our concierge & butler because we always had to seek them out if we needed anything otherwise they had little or no contact with us. We've had much better care on our past cruises. We have been very impressed with most of the HD's on our past cruises, but Richard just wasn't that friendly or outgoing and not that visible around the ship. Just our personal observations. Have to agree on concierge, HD, and Butler. They were all nice but like you pointed out not proactive. We did not lack for anything. Everything we asked of Bruno and Roland handled quickly and effectively. Richard was invisible to most passengers. I think the implementation of one butler designated as the night butler and no additional butlers the work load is a challenge. Roland had all the port side courtyard villas, on GV, and now they added 5 SC suites on 11. Niklas Persson on the other hand was what you expect from a HD. Always visible, stopping to talk to the passengers, and making sure everything was running well in the hotel. Sent from my iPad using Tapatalk - Jim Link to comment Share on other sites More sharing options...
brunolvr Posted June 18, 2014 #486 Share Posted June 18, 2014 Have to agree on concierge, HD, and Butler. They were all nice but like you pointed out not proactive. We did not lack for anything. Everything we asked of Bruno and Roland handled quickly and effectively. Richard was invisible to most passengers. I think the implementation of one butler designated as the night butler and no additional butlers the work load is a challenge. Roland had all the port side courtyard villas, on GV, and now they added 5 SC suites on 11. Niklas Persson on the other hand was what you expect from a HD. Always visible, stopping to talk to the passengers, and making sure everything was running well in the hotel. Sent from my iPad using Tapatalk - Jim Niklas Persson was the Captain, not HD. :confused: Link to comment Share on other sites More sharing options...
St Louis Cardinals Posted June 18, 2014 #487 Share Posted June 18, 2014 We met Niklas Persson on our May 31st cruise on the Jewel. He was at the Captain's VIP party in the Haven and was travelling as a passenger (wearing jeans & shirt). We had a chance to talk with him and he did seem very personable! Wish he had been the Captain for our cruise. We had Captain Kenneth Harstrom and he got off the Jewel the day we docked in Seattle (June 7th) for his vacation. He indicated to us he would be back on the Jewel in mid-August and finish up the Alaska season. Our concierge was Bruno Dentone (not impressed) Our HD was Richard Janicki (not impressed) Our Butler was Roland (not impressed) The Courtyard Butler was Peter D'Silva (very good, friendly, accommodating) We were not impressed with our concierge & butler because we always had to seek them out if we needed anything otherwise they had little or no contact with us. We've had much better care on our past cruises. We have been very impressed with most of the HD's on our past cruises, but Richard just wasn't that friendly or outgoing and not that visible around the ship. Just our personal observations. You missed Virginia Brotherton by 1 week; I think you would have been pleased. We felt she was top shelf. She was everywhere. She is on vacation and will return to the Jade or Gem…out of NY later this year. We also had Roland. While he did not 'fall all over us', the few times we needed something, he was readily available on his mobile and served our needs promptly. He made the customary first visit within 15 minutes of our walking through the cabin door and we found him to be a pleasant fellow. Link to comment Share on other sites More sharing options...
time2cruise1 Posted June 18, 2014 #488 Share Posted June 18, 2014 Niklas Persson was the Captain, not HD. :confused: I realize that but he was the man doing what I have grown to expect from the HD. Sent from my iPad using Tapatalk - Jim Link to comment Share on other sites More sharing options...
xo-cruzar Posted June 19, 2014 #489 Share Posted June 19, 2014 The last update for the Dawn was in April. Hopefully someone will post newer info soon. Hope so too. Thx, Mary. Link to comment Share on other sites More sharing options...
sjnyc323 Posted June 21, 2014 #490 Share Posted June 21, 2014 Update Getaway Captain Rune Myre Staff Captain Robert Lundberg Concierge Anoop Bhanu until 6/28/14 then Ruth Haggar Hotel Director extraordinaire Sean Wurmhoeringer Assistant Hotel Director Errol Nelson Food & Beverage Director Martin Ivanov Executive Houskeeper Marites "Mama Tek" Sonza Cruise Director Jersey Boy Joel Sanchez Guest Service Manager Jocel Guzman Executive Chef Charles Fernandez Restaurant Manager Deepak Gonsalves Beverage Manager Jose Contreras Aka Papi Assistant Beverage Manager Oneil Pandit Hotel director Secretary Alex Link to comment Share on other sites More sharing options...
OceanDreaming2 Posted June 22, 2014 Author #491 Share Posted June 22, 2014 From another thread: Jewel Cruise Director is Jaime deSouza. Her wedding is in August. :) Link to comment Share on other sites More sharing options...
Cubechick Posted June 22, 2014 #492 Share Posted June 22, 2014 We met Niklas Persson on our May 31st cruise on the Jewel. He was at the Captain's VIP party in the Haven and was travelling as a passenger (wearing jeans & shirt). We had a chance to talk with him and he did seem very personable! Wish he had been the Captain for our cruise. We had Captain Kenneth Harstrom and he got off the Jewel the day we docked in Seattle (June 7th) for his vacation. He indicated to us he would be back on the Jewel in mid-August and finish up the Alaska season. Our concierge was Bruno Dentone (not impressed) Our HD was Richard Janicki (not impressed) Our Butler was Roland (not impressed) The Courtyard Butler was Peter D'Silva (very good, friendly, accommodating) We were not impressed with our concierge & butler because we always had to seek them out if we needed anything otherwise they had little or no contact with us. We've had much better care on our past cruises. We have been very impressed with most of the HD's on our past cruises, but Richard just wasn't that friendly or outgoing and not that visible around the ship. Just our personal observations. I agree completely. We went several days without seeing Bruno. To give him some benefit of the doubt, he seemed lost without the concierge lounge in what was the Star Bar. I got the sense he hadn't figured out where to be yet. I imagine a more experienced concierge would have had that issue sorted immediately however. Roland was personable, and responsive but not very pro-active at all. Richard wasn't the worst HD I've ever seen, but close. T2C1 was spot on that Captain Persson was so visible and personable, you would have thought he was the HD. Link to comment Share on other sites More sharing options...
sjnyc323 Posted June 22, 2014 #493 Share Posted June 22, 2014 I agree completely. We went several days without seeing Bruno. To give him some benefit of the doubt, he seemed lost without the concierge lounge in what was the Star Bar. I got the sense he hadn't figured out where to be yet. I imagine a more experienced concierge would have had that issue sorted immediately however. Roland was personable, and responsive but not very pro-active at all. Richard wasn't the worst HD I've ever seen, but close. T2C1 was spot on that Captain Persson was so visible and personable, you would have thought he was the HD. Richard I heard is not approachable at all. I cannot say first hand as I never sailed with him Suzanne Link to comment Share on other sites More sharing options...
Uniall Posted June 22, 2014 #494 Share Posted June 22, 2014 I agree completely. We went several days without seeing Bruno. To give him some benefit of the doubt, he seemed lost without the concierge lounge in what was the Star Bar. I got the sense he hadn't figured out where to be yet. I imagine a more experienced concierge would have had that issue sorted immediately however. Roland was personable, and responsive but not very pro-active at all. Richard wasn't the worst HD I've ever seen, but close. T2C1 was spot on that Captain Persson was so visible and personable, you would have thought he was the HD. Richard I heard is not approachable at all. I cannot say first hand as I never sailed with him Suzanne :eek: For further info: john e mcneal at msn dot com ;) Link to comment Share on other sites More sharing options...
Graciegrapes Posted June 23, 2014 #495 Share Posted June 23, 2014 Captain: Martin holmquist Hotel director: Alain magnier Cruise director: Aarmen petrossian Assistant CD: Steven (from Fiji) Link to comment Share on other sites More sharing options...
sjnyc323 Posted June 23, 2014 #496 Share Posted June 23, 2014 Captain: Martin holmquist Hotel director: Alain magnier Cruise director: Aarmen petrossian Assistant CD: Steven (from Fiji) Is this the Dawn???? Link to comment Share on other sites More sharing options...
Graciegrapes Posted June 23, 2014 #497 Share Posted June 23, 2014 (edited) Captain: Martin holmquistHotel director: Alain magnier Cruise director: Aarmen petrossian Assistant CD: Steven (from Fiji) Is this the Dawn???? Yes, as of 6/13/14 sailing Edited June 23, 2014 by Graciegrapes Link to comment Share on other sites More sharing options...
sjnyc323 Posted June 23, 2014 #498 Share Posted June 23, 2014 (edited) Update Getaway Captain Rune Myre until 7/12/14 then Captain Tommy Stensrud returns Staff Captain Robert Lundberg Concierge Anoop Bhanu until 6/28/14 then Ruth Haggar returns Hotel Director extraordinaire Sean Wurmhoeringer Assistant Hotel Director Errol Nelson Food & Beverage Director Martin Ivanov until 7/19/14 then Errol Bailey returns Executive Houskeeper Marites "Mama Tek" Sonza Cruise Director Jersey Boy Joel Sanchez Assistant Cruise Director Steph Toole Guest Service Manager Jocel Guzman Executive Chef Charles Fernandez Restaurant Manager Deepak Gonsalves Beverage Manager Jose Contreras Aka Papi Assistant Beverage Manager Oneil Pandit Hotel director Secretary Alex Edited June 23, 2014 by sjnyc323 typo Link to comment Share on other sites More sharing options...
GORDONCHICK Posted June 23, 2014 #499 Share Posted June 23, 2014 (edited) Richard I heard is not approachable at all. I cannot say first hand as I never sailed with him Suzanne We sailed with Richard over Christmas. He was pleasant, but a bit smug - which is why he doesn't come off as approachable, IMO. And we had several service issues in both MDRs. I was very disappointed, especially when I've sailed with Sean, Yannis, and Denis. And we sail the Jewel out of Houston for Thanksgiving, and I'm hoping and praying for Yannis to get moved to the Jewel - and I told him that! He'd fit in great with the crowds from Texas! Edited June 23, 2014 by GORDONCHICK Link to comment Share on other sites More sharing options...
GORDONCHICK Posted June 23, 2014 #500 Share Posted June 23, 2014 :eek: For further info: john e mcneal at msn dot com ;) ??? Link to comment Share on other sites More sharing options...
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