website problems

[CanWeGoYet?]

Anyone else having trouble on the X website tonight?

 

I was trying to do a price check on my booking but having no luck. Then when I logged into my account, both mine & my son's reservation are gone - and my email contact address is changed to some address I don't even recognize.

 

Has anyone else had this happen? I am hoping this is all some glitch and that my page didn't get hacked / reservations cancelled. :(

 

I just bought beverage packages & booked shore excursions yesterday - they were visible earlier today. I don't know why their web support contact hours list 24/7 when that clearly isn't the case.

Edited February 20, 2014 by CanWeGoYet?

[Bizziecruzer]

Yes - having the same issue here in Australia - my booking has disappeared :eek: - hopefully they are loading all the new itineraries!

[varoo]

Anyone else having trouble on the X website tonight?

 

I was trying to do a price check on my booking but having no luck. Then when I logged into my account, both mine & my son's reservation are gone - and my email contact address is changed to some address I don't even recognize.

 

Has anyone else had this happen? I am hoping this is all some glitch and that my page didn't get hacked / reservations cancelled. :(

 

I just bought beverage packages & booked shore excursions yesterday - they were visible earlier today. I don't know why their web support contact hours list 24/7 when that clearly isn't the case.

Don't worry. It's definitely not just you.

 

I just tried to look at prices for a few different cruises on different ships and none of them are available right now.

 

[CanWeGoYet?]

Thank you for coming on to post that Bizziecruzer (and Varoo too!).

 

I was freaking out. They shouldn't wipe out your reservation during maintenance - that or post a disclaimer so that folks like me won't stroke out.

 

Still odd that they completely changed my email contact on my profile.

[nanaofthree]

omg thank god for cruise critics ,I was freaking out when I logged in and theres no reservation displayed :eek: at least I know now it should be ok and it isn't only me !!

[Biker19]

They must be loading the 2015 schedule and had to take down the system to do so. Still down as of 3AM EST.

[sollan]

The reservation does now show but you can't do anything with it.

[I-Cruiser]

Celebrity has had trouble with that part of the software ever since the got a new system.

[CanWeGoYet?]

My reservations are back up! Same here, can't do anything with it but at least I can see it's still there. All the cabins in the categories we booked are gone for the most part now - at least the midship ones.

 

My, looks like they raised the prices $300 per booking on my cabin.

Edited February 20, 2014 by CanWeGoYet?

[nanaofthree]

website up and running now :) phew no more palpitations lol

[helen haywood]

Can't access my reservation on the site still.

[babysmama]

I am having the same problem with no reservations showing up. However it let me upgrade my beverage package and book the roll call party! Crazy!

[DebbieMacG]

I'm still having trouble looking for a specific cruise, there's been a price reduction and I want to jump on it quick, phoned the TA and she will phone them but says she was on the phone for over and hour earlier :(

[JB3]

I'm so frustrated with the X website. We just sailed in Feb on X, and the site didn't work before that... and now I'm looking at booking another cruise for this fall... and the site still doesn't work. I try to click on various things to look at, and I just get error messages--"We're sorry, page not found. We apologize for the error." Right now I'm just trying to look at deck plans. How on earth could this website not work right for so long? I should be able to find pretty much everything about X that I need right on their own website. Sure can't though. : /

[davekathy]

Agree, their website sucks. I can't view my reservation for the second leg of our March/April 2014 B2B Cruise on the Summit. I can for the first leg. When I first booked the Cruises I was able to do the on line check in for both legs. At least I was able to print my Express Pass and order luggage tags. All is good. I've called Celebrity with my issue and have got nothing but lip service. I gave up!

[sollan]

I understand the frustration. If you are using IE try something else. For me Google Chrome works better. Good luck!