RealDeal Posted March 24, 2014 #1 Share Posted March 24, 2014 Yes, I'm still on hold. I've heard about long hold times, but this is absurd. Should I give up?? Link to comment Share on other sites More sharing options...
shoppgirl Posted March 24, 2014 #2 Share Posted March 24, 2014 I was on hold for 1 hour, 45 minutes last night starting at 10:15pm!!!!!! My advice is not to give up. For me, it was a matter of saving $400 because my cruise fare dropped!! I booked it last Sunday, and already within a week, it went down! Link to comment Share on other sites More sharing options...
stobe1 Posted March 24, 2014 #3 Share Posted March 24, 2014 I'm sure they're swamped with calls from those aboard the Navigator. That situation is probably increasing their call volume exponentially. Link to comment Share on other sites More sharing options...
At Sea 4Ever Posted March 24, 2014 #4 Share Posted March 24, 2014 I was on hold for over an hour a few weeks ago and just as I was about to hang up someone answered! Hang in there! Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
RealDeal Posted March 24, 2014 Author #5 Share Posted March 24, 2014 After about 2 hours I had to hang up. Link to comment Share on other sites More sharing options...
Allis154 Posted March 24, 2014 #6 Share Posted March 24, 2014 2.5 minutes on Saturday...was surprised! Link to comment Share on other sites More sharing options...
jsquaredfl Posted March 24, 2014 #7 Share Posted March 24, 2014 I'm sure they're swamped with calls from those aboard the Navigator. That situation is probably increasing their call volume exponentially. What happened on navigator? Link to comment Share on other sites More sharing options...
CruiseDude_83 Posted March 24, 2014 #8 Share Posted March 24, 2014 What happened on navigator? The environmental issues with the Galveston Port prohibited her from enter port on time yesterday. Link to comment Share on other sites More sharing options...
truffles2 Posted March 24, 2014 #9 Share Posted March 24, 2014 What happened on navigator? Couldnt get to port of Galveston due to barge accident. Link to comment Share on other sites More sharing options...
CruiseDude_83 Posted March 24, 2014 #10 Share Posted March 24, 2014 She is also still in port because of the spill. They are worried about the oil possibly spreading out of the containment area. so the port will not let her leave just yet. Link to comment Share on other sites More sharing options...
lady_cruiser Posted March 24, 2014 #11 Share Posted March 24, 2014 (edited) There was a barge accident near Houston that has thousands of gallons of oil lost. It is affecting ship, barge and boat (pleasure and commercial fishing) from either leaving or entering the Galveston Channel. All three cruise ships; Navigator, Magic and Triumph were able to get into Galveston but there is no word when and if they will be able to leave today. Both the Navigator and Magic has new passengers but last I heard the Triumph still can't dock to disembark the passengers from the last cruise until the Magic leaves. If you go to http://www.galveston.com/webcams you can see all three ships. Use the live cams; cruise, pier 23 and emerald cams to see them. There is also a discussions going on there to. You can join in if you Dave a Facebook or discus (spelling ??) account. Edited March 24, 2014 by lady_cruiser Link to comment Share on other sites More sharing options...
lady_cruiser Posted March 24, 2014 #12 Share Posted March 24, 2014 (edited) Here's a link to KHOU TV Channel with a noon update. http://www.khou.com/news/local/Cruise-Ships-at-a-standstill-as-oil-spill-cleanup-continues-251914981.html Edited March 24, 2014 by lady_cruiser Link to comment Share on other sites More sharing options...
aimathy Posted March 24, 2014 #13 Share Posted March 24, 2014 I think it depends on what you're holding for. I was on hold for the same amount of time a few weeks ago...but holding out and waiting meant that I saved almost $3000 (!!!) for our cruise! It was well worth every minute. If you're calling for something more mundane, and you don't have speaker phone to leave it on, then I'd probably hang up at this point and call back. I hate being on hold! Link to comment Share on other sites More sharing options...
negc Posted March 24, 2014 #14 Share Posted March 24, 2014 Lengthy waits seem to have become the order of the day with RCI even before the Galveston problem. If "your call is really important to us" perhaps they should hire more people to answer their phones. :rolleyes: Link to comment Share on other sites More sharing options...
mplusj Posted March 24, 2014 #15 Share Posted March 24, 2014 Finally got throughout after 1hr 5 mins today. The rep who assisted me sounded exhausted but friendly. Link to comment Share on other sites More sharing options...
jsquaredfl Posted March 24, 2014 #16 Share Posted March 24, 2014 oh yeah, i heard about that on the news today. Thanks for the info Link to comment Share on other sites More sharing options...
woehwdy Posted March 25, 2014 #17 Share Posted March 25, 2014 That would be great, but what happens to the staff when there are no more days with long hold times, just let them go? Link to comment Share on other sites More sharing options...
Kevin's girl Posted March 25, 2014 #18 Share Posted March 25, 2014 I was on hold 87 minutes, but it was for a price drop of $1280 on our cruise. It was worth the wait. I did a load of laundry, ran the dishwasher... The rep was also very friendly. It was 3 minutes before midnight. I was so afraid the price would change at midnight. Link to comment Share on other sites More sharing options...
LA_CA_GAL Posted March 25, 2014 #19 Share Posted March 25, 2014 Yes, I'm still on hold. I've heard about long hold times, but this is absurd. Should I give up?? Yes. Link to comment Share on other sites More sharing options...
negc Posted March 25, 2014 #20 Share Posted March 25, 2014 (edited) That would be great, but what happens to the staff when there are no more days with long hold times, just let them go? How likely is it that the long hold times will disappear unless they have sufficient staff to handle them in a timely manner? The reasons for the long hold times are not simply due to the current situation with two ships. They have existed since long before these incidents and are more the result of inadequate staffing. Adequate numbers of staff would be able to handle the increasing volume of calls which are more the result of the addition of more ships to the fleet, the dispersal of their fleet throughout the world, and an increase in the number of cruises, than any isolated incident due to weather or ship's misfortune. This situation is not unique to RCI or other cruiselines. It is prevalent in many areas of business where companies fail to allocate sufficient personnel to handling their customers telephone inquiries. Edited March 25, 2014 by negc Link to comment Share on other sites More sharing options...
rubrrick Posted March 25, 2014 #21 Share Posted March 25, 2014 (edited) Yes. You must work for RCI. Otherwise, why would you give such an answer? Edited March 25, 2014 by rubrrick Link to comment Share on other sites More sharing options...
kruzerci Posted March 25, 2014 #22 Share Posted March 25, 2014 The Navigator incident could have added tot he problem, but there have been countless posts on here and Facebook about people waiting well over an hour to speak to somebody for months. That's inexcusable for a travel and leisure company. Link to comment Share on other sites More sharing options...
rubrrick Posted March 25, 2014 #23 Share Posted March 25, 2014 How likely is it that the long hold times will disappear unless they have sufficient staff to handle them in a timely manner? The reasons for the long hold times are not simply due to the current situation with two ships. They have existed since long before these incidents and are more the result of inadequate staffing. Adequate numbers of staff would be able to handle the increasing volume of calls which are more the result of the addition of more ships to the fleet, the dispersal of their fleet throughout the world, and an increase in the number of cruises, than any isolated incident due to weather or ship's misfortune. This situation is not unique to RCI or other cruiselines. It is prevalent in many areas of business where companies fail to allocate sufficient personnel to handling their customers telephone inquiries. Bill........I chatted with the staff in Oregon, which is handling most of the calls these days. And they admitted that they are understaffed. The team of old, from Miami and Witchita, well.......Kansas is gone, Miami only answers the phone when not playing ping pong with Mr. Goldstein. When are we cruising again??:D Rick Link to comment Share on other sites More sharing options...
kruzerci Posted March 25, 2014 #24 Share Posted March 25, 2014 Bill........I chatted with the staff in Oregon, which is handling most of the calls these days. And they admitted that they are understaffed. The team of old, from Miami and Witchita, well.......Kansas is gone, Miami only answers the phone when not playing ping pong with Mr. Goldstein. When are we cruising again??:D Rick They have time to play ping pong?! And here I thought they spent all their time thinking up sad new ways to scape up pennies off the ground :D. Link to comment Share on other sites More sharing options...
LA_CA_GAL Posted March 25, 2014 #25 Share Posted March 25, 2014 You must work for RCI. I am V.P. of Sales Prevention. Otherwise, why would you give such an answer? I just think that waiting on hold for over an hour is a bit too much. I know that I would not. Link to comment Share on other sites More sharing options...
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