ukdeblarz Posted April 14, 2014 #1 Share Posted April 14, 2014 We cruise in 41 days. I have cruised and printed docs many times before and not had a problem. All online check in (passport, contact info, credit card # etc) is in there. The luggage tags print fine. But the general overview and boarding pass just pops up an error screen each time it tries to print. I have tried Firefox and Explorer browsers and am not on an Apple computer. Any ideas? Link to comment Share on other sites More sharing options...
Mysticks1 Posted April 15, 2014 #2 Share Posted April 15, 2014 Have you tried clearing your browser history and cookies? Link to comment Share on other sites More sharing options...
LKYGSR Posted April 15, 2014 #3 Share Posted April 15, 2014 I can't get docs either, technical problem at Carnival, try again tomorrow...they won't fix it tonight, it is what we call a "low" level incident in the IT world. :) Link to comment Share on other sites More sharing options...
JMAE Posted April 15, 2014 #4 Share Posted April 15, 2014 I have had the same problems in the past. Along with the other suggestions if you are using MS Internet Explorer try Fire Fox or Google Chrome. Link to comment Share on other sites More sharing options...
ukdeblarz Posted April 15, 2014 Author #5 Share Posted April 15, 2014 Thanks all - maybe their page is down, I cleared history, cookies, cache. I tried Chrome, Explorer, Firefox. I reinstalled Adobe PDF reader. I booted a few times. Still same error message. I'll try again tomorrow. I had this same problem 2 years ago with Carnival and it worked when I cleared the history, but not this time. Link to comment Share on other sites More sharing options...
keywest1 Posted April 15, 2014 #6 Share Posted April 15, 2014 Try saving docs to your desktop and printing from there. Link to comment Share on other sites More sharing options...
n6uqqq Posted April 15, 2014 #7 Share Posted April 15, 2014 (edited) If you use firefox go to options then tools. Go to applications and make sure pdf files open with adobe reader (default). If you have it in adobe acrobat in firefox it will not work correctly. Also preview in firefox will not work. Edited April 15, 2014 by n6uqqq Link to comment Share on other sites More sharing options...
clawson24 Posted April 15, 2014 #8 Share Posted April 15, 2014 Try saving docs to your desktop and printing from there. I second what keywest1 said. I usually have problems when I try to print directly from the site and it clears up when I actually save the document and print from there. Just a thought. Link to comment Share on other sites More sharing options...
ukdeblarz Posted April 15, 2014 Author #9 Share Posted April 15, 2014 (edited) N6uqqq That was exactly what it was! When I changed the default to Reader and not Acrobat, it worked like a charm. Thank you so much. Gotta love Cruise Critic advice. Edited April 15, 2014 by ukdeblarz my error in typing Link to comment Share on other sites More sharing options...
n6uqqq Posted April 15, 2014 #10 Share Posted April 15, 2014 N6uqqq That was exactly what it was! When I changed the default to Reader and not Acrobat, it worked like a charm. Thank you so much. Gotta love Cruise Critic advice. Glad it worked for you! Link to comment Share on other sites More sharing options...
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