paulgraff Posted July 23, 2014 #1 Share Posted July 23, 2014 Got back from a cruise on the Sunshine about three weeks ago. I sent CCL a message to their comments section on their website about a problem I had on my cruise. That was about two weeks ago and I have not heard back from them. Does CCL ever respond? If not, what is the best way to reach out to them about my complaint? Thanks PG Link to comment Share on other sites More sharing options...
Disconnections Posted July 23, 2014 #2 Share Posted July 23, 2014 (edited) Got back from a cruise on the Sunshine about three weeks ago. I sent CCL a message to their comments section on their website about a problem I had on my cruise. That was about two weeks ago and I have not heard back from them. Does CCL ever respond? If not, what is the best way to reach out to them about my complaint? Thanks PG Considering nobody has responded to you, I'll just leave the contact information below: Vicky Rey, VP of Guest Services vrey@carnival.com Good luck trying to get everything resolved. Edited July 23, 2014 by Disconnections Link to comment Share on other sites More sharing options...
snc_cam Posted July 23, 2014 #3 Share Posted July 23, 2014 I did send them a message and it took them a few days to respond; certainly not two weeks. So go ahead and contact them directly or via phone. Link to comment Share on other sites More sharing options...
paulgraff Posted July 23, 2014 Author #4 Share Posted July 23, 2014 Thanks! Link to comment Share on other sites More sharing options...
elklemi Posted July 24, 2014 #5 Share Posted July 24, 2014 I sent them a message in December after a cruise on their web site about an issue with FTTF and they did respond back to me in about two weeks time and resolved the issue to my satisfaction Link to comment Share on other sites More sharing options...
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