Mexfolkart Posted August 13, 2014 #26 Share Posted August 13, 2014 Well, we will just move forward...I guess what really shocked and upset us so much yesterday was that we had just, the day before, contacted our TA about the possibility of making our 5/7 cruise a BtoB and she called AZ on it on Monday afternoon. They gave her a price for making it BtoB..now, wouldn't you have thought that AZ would have told her THEN that they had cancelled the May 7 cruise? You certainly can't make it BtoB if the 5/7 cruise isn't there!! If they had sent her the letter by then she had not yet received it or she would have known the 5/7 was gone! Oh, well, Another cruise will turn up. Would be interesting to hear what others have decided on and/or found to substitute with. Sherry & Kimber Link to comment Share on other sites More sharing options...
kupkab Posted August 14, 2014 Author #27 Share Posted August 14, 2014 We've been told by AZ that they will reimburse us for cancelation fees for our airline tickets. They will pay up to $500 per person for cancelation fees for air and hotels. We haven't received that yet. We did get a credit on our credit card for the AZ deposit. The letter said it would be a full refund, but they kept $50 out of each of our deposits? They promised a full refund!! TA will follow up on that. What away to do business! We're thinking about taking a Celibrity cruise next fall to Canada/New England instead. I hope we have better luck with that. Link to comment Share on other sites More sharing options...
pacheco18 Posted August 14, 2014 #28 Share Posted August 14, 2014 deposit. The letter said it would be a full refund, but they kept $50 out of each of our deposits? They promised a full refund!! TA will follow up on that. What away to do business!. THEY cancel the cruise and they KEEP some of the money?? Chutzpah. Link to comment Share on other sites More sharing options...
Rare Cruise Junky Posted August 14, 2014 #29 Share Posted August 14, 2014 THEY cancel the cruise and they KEEP some of the money??Chutzpah. Chutzpah is an understatement. That's criminal . Link to comment Share on other sites More sharing options...
Andy Posted August 14, 2014 #30 Share Posted August 14, 2014 (edited) We've been told by AZ that they will reimburse us for cancelation fees for our airline tickets. They will pay up to $500 per person for cancelation fees for air and hotels. We haven't received that yet. We did get a credit on our credit card for the AZ deposit. The letter said it would be a full refund, but they kept $50 out of each of our deposits? They promised a full refund!! TA will follow up on that. What away to do business! We're thinking about taking a Celibrity cruise next fall to Canada/New England instead. I hope we have better luck with that. Hi Kupkab, If they've cancelled the sailing, I'd surely think you should get a full refund on your deposit. I'd have your TA bug Azamara about that. Good luck to you ! Edited August 14, 2014 by Host Andy Link to comment Share on other sites More sharing options...
CintiPam Posted August 15, 2014 #31 Share Posted August 15, 2014 The letter said it would be a full refund, but they kept $50 out of each of our deposits? They promised a full refund!! TA will follow up on that. What away to do business! Unbelievable!:eek: Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now