QE2_Fan Posted August 24, 2014 #26 Share Posted August 24, 2014 Hello, can you please send this information to concerns@celebrity.com. Any information regarding your browser will help as well. Thanks! Sadly whilst some issued may be specific to a browser or opening system ultimately it is NOT an end user issue. Just look around these threads to know the amount of issues and CC users impacted that the issues are with ==X== website and background system. So many of these issues should not even be seen in a live system available to the general public. How well is the system tested on various platforms? Is it even tested, based on the sheer number of issues and slow resolution of logged issues I fear it may not even BE tested....except by us their unwitting test guinea pigs oops, clients [emoji6][emoji5]️ Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted August 25, 2014 #27 Share Posted August 25, 2014 Notice a anything wrong here! Ashdod and Haifa are in the wrong location Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
R&M1000 Posted August 25, 2014 #28 Share Posted August 25, 2014 Sadly whilst some issued may be specific to a browser or opening system ultimately it is NOT an end user issue. Just look around these threads to know the amount of issues and CC users impacted that the issues are with ==X== website and background system. So many of these issues should not even be seen in a live system available to the general public. How well is the system tested on various platforms? Is it even tested, based on the sheer number of issues and slow resolution of logged issues I fear it may not even BE tested....except by us their unwitting test guinea pigs oops, clients [emoji6][emoji5]️ Sent from my iPad using Tapatalk How true.....I have also often wondered about the safety regarding entering credit card information on the Celebrity site..... Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted August 25, 2014 #29 Share Posted August 25, 2014 Notice a anything wrong here!Ashdod and Haifa are in the wrong location Sent from my iPad using Tapatalk Fixed today ;-) Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
rucruisn2 Posted August 25, 2014 #30 Share Posted August 25, 2014 Just tried, still can't access or add my reservation. Link to comment Share on other sites More sharing options...
Rare hammo Posted August 26, 2014 #31 Share Posted August 26, 2014 Still getting this when trying to add the missing booking - Exception in com.rccl.command.ebiz.GetBookingOwnershipCommand :mad::mad::mad::mad: Link to comment Share on other sites More sharing options...
Rare hammo Posted August 27, 2014 #32 Share Posted August 27, 2014 Ok, I sent an email, let's see if I get a response or the problem fixed. Did you receive a reply from Celebrity ? I have not yet . :( Link to comment Share on other sites More sharing options...
hancock Posted August 27, 2014 #33 Share Posted August 27, 2014 If I click on my Celebrity bookmark, I get the 'we're working on the website' message. If I just put in http://www.celebritycruises.com, I can access the website and my next booked cruise. Link to comment Share on other sites More sharing options...
Rare cruisestitch Posted August 27, 2014 #34 Share Posted August 27, 2014 Good point. When we have trouble it's always good to clear out old versions that our browser may just be accessing over and over. Start fresh and maybe all will be well. Clear old versions out of your history, clear your cookies, etc. Link to comment Share on other sites More sharing options...
Celebrity Cruises Posted August 27, 2014 #35 Share Posted August 27, 2014 Did you receive a reply from Celebrity ? I have not yet . :( Hello, we forwarded all concerns to our web team, but not sure we'll be able to respond. Link to comment Share on other sites More sharing options...
C 2 C Posted August 27, 2014 #36 Share Posted August 27, 2014 Did you receive a reply from Celebrity ? I have not yet . :( Celebrity Millennium The system is currently unable to handle your request for retrieving your reservation. And the beat goes on and on... no reply from my concern at Celebrity.. I can't understand why they are trying to re invent the wheel... why not just use Royal's website? Someone is wasting a lot of time trying to put in nice pop-up images instead of fixing the code.:mad: Link to comment Share on other sites More sharing options...
Nebr.cruiser Posted August 27, 2014 #37 Share Posted August 27, 2014 When I clicked on View reservation yesterday in My Celebrity, after logging in, a message came up saying "Successfully Cancelled". What? Subsequent tries said, "No reservation". After an email to our TA, who could still see the reservation, and Celebrity, Celebrity told me to NOT log in, and go to online check-in. Our reservation does show up there. Excuse: They are 'working on the website'. I hope so! Link to comment Share on other sites More sharing options...
helen haywood Posted August 27, 2014 #38 Share Posted August 27, 2014 Hello, we forwarded all concerns to our web team, but not sure we'll be able to respond. You have got to be kidding me. Why did you request that we email you this information if you aren't going to be able to respond?! I sent an email a week ago and have had no response. Not even an apology or a mild regret. Link to comment Share on other sites More sharing options...
BocaRoo Posted August 27, 2014 #39 Share Posted August 27, 2014 ... Still no response! Does anyone know how this will/will not affect obtaining one's e-docs? Jill Link to comment Share on other sites More sharing options...
FLACRUISER99 Posted August 27, 2014 #40 Share Posted August 27, 2014 I also get The system is currently unable to handle your request for retrieving your reservation. Link to comment Share on other sites More sharing options...
vistapat Posted August 28, 2014 #41 Share Posted August 28, 2014 But the error message that I'm talking about occurs when I try to ADD an existing reservation...in one case a paid in full cruise in October! I can't do what you suggest because the site is not showing my reservation nor will it let me add it. I have the same problem. I can't manage the reservation with a workaround because I can't ADD it. Sent an email just now to the above address, and had called Captain's Club last week. This is beyond frustrating and has been going on for 22 days and counting, in my case. Pat Link to comment Share on other sites More sharing options...
TorontoSailor Posted August 28, 2014 #42 Share Posted August 28, 2014 Website has not been working for days for me. Can't figure out why Celebrity is not fixing this :( Link to comment Share on other sites More sharing options...
Rare hammo Posted August 28, 2014 #43 Share Posted August 28, 2014 Celebrity website is still broken . It remains that I cannot even see my reservation and have emailed Celebrity without response.:mad: Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted August 28, 2014 #44 Share Posted August 28, 2014 Celebrity website is still broken . It remains that I cannot even see my reservation and have emailed Celebrity without response.:mad: I can see mine, and they add $500 to our price of our cruise today :eek: Link to comment Share on other sites More sharing options...
sft429 Posted August 29, 2014 #45 Share Posted August 29, 2014 I emailed Celebrity about this issue on the 19th of Aug and got this response the same day. Haven't heard a word since.... Thank you for contacting us. This is an automated confirmation that your email has been received. Our representatives will reply to your inquiry in the order in which it was received. Please reply only if you need to provide additional information related to your original email. Follow-up emails regarding the status of your query may further delay your response. We appreciate your patience and understanding as we work to service your request. I like the part where it says follow-up emails may further delay my response :D Nothing new - I mainly made this post for the bump factor. Link to comment Share on other sites More sharing options...
TorontoSailor Posted August 29, 2014 #46 Share Posted August 29, 2014 Mine still broken. Has been for ages. How Celebrity could let this go unchecked for so long is just beyond me. If I were a shareholder, I'd be outraged. We actually booked a private tour instead of one through the ship because I could not access my reservation for so long! Just terrible. Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted August 29, 2014 #47 Share Posted August 29, 2014 Mine still broken. Has been for ages. How Celebrity could let this go unchecked for so long is just beyond me. If I were a shareholder, I'd be outraged. We actually booked a private tour instead of one through the ship because I could not access my reservation for so long! Just terrible. I am a shareholder and I am pissed I did not buy more, it is my best performing stock, gone from $35 to $69 in a couple of years :D Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted August 29, 2014 #48 Share Posted August 29, 2014 New exiting deals are out , I did not know that a trip starting in China on the millennium was a Holy land cruise lol Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
TorontoSailor Posted August 30, 2014 #49 Share Posted August 30, 2014 I am a shareholder and I am pissed I did not buy more, it is my best performing stock, gone from $35 to $69 in a couple of years :D That's great. Good investment. But don't these lapses in customer service upset you at all? They'd worry me. Link to comment Share on other sites More sharing options...
Ex-Airbalancer Posted August 30, 2014 #50 Share Posted August 30, 2014 That's great. Good investment. But don't these lapses in customer service upset you at all? They'd worry me. I only count on their website for general information :eek: I deal with a rep in sales , have her direct line , she replies quickly if I leave message , or she answers email in a timely manner :o Also I never book ship tours, only private tour usually with people on the roll call, and they are always 1/2 the price and much smaller groups Link to comment Share on other sites More sharing options...
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