crisp1 Posted September 19, 2014 #1 Share Posted September 19, 2014 2 upcoming cruises- one in November another in '16. Both were booked with My Time and gratuities added. Somehow:rolleyes: both were changed to 6pm- not by me. Fortunately I caught it and was able to change it back Link to comment Share on other sites More sharing options...
Clarea Posted September 19, 2014 #2 Share Posted September 19, 2014 2 upcoming cruises- one in November another in '16. Both were booked with My Time and gratuities added. Somehow:rolleyes: both were changed to 6pm- not by me. Fortunately I caught it and was able to change it back Just wondering, are you booked with a travel agent? Link to comment Share on other sites More sharing options...
cruiseapril Posted September 19, 2014 #3 Share Posted September 19, 2014 Thanks for the info. We really enjoy MTD. Link to comment Share on other sites More sharing options...
crisp1 Posted September 19, 2014 Author #4 Share Posted September 19, 2014 Just wondering, are you booked with a travel agent? Yes, and I am positive that the agent did not make the changes:rolleyes: Link to comment Share on other sites More sharing options...
Clarea Posted September 19, 2014 #5 Share Posted September 19, 2014 Yes, and I am positive that the agent did not make the changes:rolleyes: That's disappointing. I few weeks back I had thought that having a booking owned by a travel agent was a bit of protection against some of the IT glitches we've been seeing. I see that theory is out the window now. Link to comment Share on other sites More sharing options...
CRUISEBOY305 Posted September 19, 2014 #6 Share Posted September 19, 2014 maybe you were put on a waitlist for set dining and an opening came up and you were put there? Link to comment Share on other sites More sharing options...
pcur Posted September 19, 2014 #7 Share Posted September 19, 2014 That's disappointing. I few weeks back I had thought that having a booking owned by a travel agent was a bit of protection against some of the IT glitches we've been seeing. I see that theory is out the window now. I was wondering the same thing, Bob. I thought that bookings through CruisingPower might not be affected, but I guess once it gets into RCCL's system, their little bugs can just eat away at it!! Link to comment Share on other sites More sharing options...
QTPieTrader Posted September 19, 2014 #8 Share Posted September 19, 2014 There seems to be a lot of mention about recent RCL glitches. Everyone should keep up with their paperwork closely. Good luck.. QTPie v:cool: Link to comment Share on other sites More sharing options...
Big_G Posted September 19, 2014 #9 Share Posted September 19, 2014 That's disappointing. I few weeks back I had thought that having a booking owned by a travel agent was a bit of protection against some of the IT glitches we've been seeing. I see that theory is out the window now. While I've always received excellent customer service from RCI, I don't think any method of booking is immune. Last year while booking Allure, I phoned in a deposit which was never applied to my cruise. This year I tried making a payment on my 2015 Independence on-line and my booking when up equal to the price of my discounts. Both issues were fixed to my satisfaction but it does little for my confidence in RCI's booking process. Thankfully their on-board experience far exceeds the process of getting there. Link to comment Share on other sites More sharing options...
setsail Posted September 19, 2014 #10 Share Posted September 19, 2014 There seems to be a lot of mention about recent RCL glitches. Everyone should keep up with their paperwork closely. Good luck.. QTPie v:cool: Yes, its been our experience that rci sends out an email confirm after each transaction, so print out and save/carry with you Link to comment Share on other sites More sharing options...
molly361 Posted September 19, 2014 #11 Share Posted September 19, 2014 (edited) That's disappointing. I few weeks back I had thought that having a booking owned by a travel agent was a bit of protection against some of the IT glitches we've been seeing. I see that theory is out the window now. There was another post on here a week or 2 ago from someone who used a TA and was having re-pricing problems NO ONE IS SAFE:eek::cool: Edited September 19, 2014 by molly361 Link to comment Share on other sites More sharing options...
Clarea Posted September 19, 2014 #12 Share Posted September 19, 2014 ...Thankfully their on-board experience far exceeds the process of getting there. The only think that keeps me coming back. :) Link to comment Share on other sites More sharing options...
joepeka Posted September 19, 2014 #13 Share Posted September 19, 2014 maybe you were put on a waitlist for set dining and an opening came up and you were put there? I thought the same thing but then re-read the OP's post and he says they booked MTD so it doesn't sound like a wait list change. Link to comment Share on other sites More sharing options...
Nhsaltshaker Posted September 19, 2014 #14 Share Posted September 19, 2014 There seems to be a lot of mention about recent RCL glitches. Everyone should keep up with their paperwork closely. Good luck.. QTPie v:cool: I do this for EVERYTHING I purchase through RC online. Last cruise I was missing the juice bottles I purchased to be delivered to my cabin Day 1. It was almost too easy to present the printout and show it to the Steward. The issue was rectified immediately. The last thing I need is stress on vacation. :) At the end of my cruise I toss all my papers in the trash to make room/save weight for my souvenirs. :D Link to comment Share on other sites More sharing options...
dancinman66 Posted September 19, 2014 #15 Share Posted September 19, 2014 Yeah IT department I'm just keeping close eyes on my bookings as lots are finding things changed Uv found details of Mine changed twice so far Just got to keep watching Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Mary&Jim Posted September 20, 2014 #16 Share Posted September 20, 2014 2 upcoming cruises- one in November another in '16. Both were booked with My Time and gratuities added. Somehow:rolleyes: both were changed to 6pm- not by me. Fortunately I caught it and was able to change it back Hi, I followed your advice and checked my upcoming December cruise. I requested early dining, but was placed on late dining and was waitlisted. Tonight when I looked, waitlist was removed. I'll call TA on Monday to have waitlist added again or just switch to MTD. Thanks, Mary Link to comment Share on other sites More sharing options...
britty1 Posted September 20, 2014 #17 Share Posted September 20, 2014 (edited) That's disappointing. I few weeks back I had thought that having a booking owned by a travel agent was a bit of protection against some of the IT glitches we've been seeing. I see that theory is out the window now. We are booked with a t/a. I tried to pre-order a wine package for our upcoming 15 day cruise. Decided to order 10 bottles for $265. Put the package int cart then it became $345. I understood the gratuity needed to be added but the math didn't work. Called rci and got some excise about pricing being different on tier one and tier two ships that made no sense. So I continued to question and asked if she was telling me that the pricing was different for the same wine package depending on what category ship you were on. She then abandoned that theory as I was advising her that the difference between the prices was exactly double the gratuity. She then agreed and asked me to email customer service which I did, still waiting for a response which will probably take at least 10 days. It appears they have a new crew of inexperienced and untrained customer service reps. Another glitch that will affect revenue. Edited September 20, 2014 by britty1 Link to comment Share on other sites More sharing options...
riclop Posted September 20, 2014 #18 Share Posted September 20, 2014 Lots of people complaining about errors. Link to comment Share on other sites More sharing options...
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