Ambiverol Posted October 6, 2014 #1 Share Posted October 6, 2014 I received an email the other day that Royal Caribbean will be rolling out a new casino loyalty program starting "early 2015". Rebates appear to be a thing of the past. The email states in order to use my current rebate, I must book by 11/14/14 and sail by 3/15/15. Rebates expire after that date (I have one booked, so that's covered!). I've been with them forever and have been treated very well. They are not perfect, particularly their call center. I have to put an hour or two aside when I plan on calling them. Sometimes I'm surprised with a quick answer, but it's usually awful wait times. I also noticed they kept referring to their "new casino loyalty program", but there was no mention of "Club Royale" in the email. So, the name may change. They are touting new "perks, rewards, and benefits". Does anyone have any further information about the changes? I'd call and ask, but I don't have all day! Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted October 7, 2014 #2 Share Posted October 7, 2014 I called CR about an hour ago and got right through, I hardly ever wait more than 5 mins. to speak to someone. I just posted a little info on the RCI board. The only thing I added was that Club Royale stated their new program will have tier levels very similar to Vegas casinos and the benefits will increase for their players. They could not tell me any of their new benefits and said they were still working on them. Sometime in January is when we'll hear about these new benefits that go into effect March 15 2015. Link to comment Share on other sites More sharing options...
Ambiverol Posted October 7, 2014 Author #3 Share Posted October 7, 2014 Thanks. I found/chimed in on that other thread too. All of this casino/cruise talk gave me the itch. I also called about some stuff this afternoon. They picked up on the first ring! I couldn't believe it, what a relief. Apparently they have recently tripled their staffing. They were very helpful. I got the same info as you. The big points were rebate eliminated and tiers coming. Link to comment Share on other sites More sharing options...
Vjoe Posted October 18, 2014 #4 Share Posted October 18, 2014 http://www.royalcaribbean.com/contentWithGallery.do?pagename=mgm_partnership They have a partnership with MGM, that doesn't help me any. I don't live near one. Wish it were Harrah's Link to comment Share on other sites More sharing options...
Life is Good Cruising Posted October 20, 2014 #5 Share Posted October 20, 2014 RCI partnership with MGM started the early part of 2013. We don't have any of those casinos by us either. Depending on your RCI tier level, if you go to LV you will also receive benefits/discounts on their hotels. I indicated the RCI tier levels below and how they would convert to the MLife tiers. Harrah's partnered with NCL. C&A Gold converts to Sapphire - Discounted Rooms and Shows Pre-Sale Tickets to Events, Concerts, and Fights Access to Exclusive / Personalized Offers C&A Platinum/Emerald converts to Pearl Enjoy all the perks of Sapphire membership, along with: Tier Multiplier - 10% bonus on points and Express Comps™ Show Seating Upgrade at Select MGM Resorts Shows (when available) Buffet Line Passes (Las Vegas Resorts) C&A Diamond converts to Gold Experience everything Pearl Members do, plus: Tier Multiplier - 20% bonus on points and Express Comps™ Priority Check-in Line & Priority Early Check-in / Late Check-out Complimentary Room Upgrade (subject to availability) C&A Diamond plus converts to Platinum All the benefits of Gold membership, enhanced with all this and more: Tier Multiplier - 30% bonus on points and Express Comps™ Priority Valet and Taxi Service 15% Discount at Participating Retail Shops NOIR - By invitation only https://www.mlife.com/pages/tier_benefits_las_vegas.html Link to comment Share on other sites More sharing options...
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