dbeckett Posted February 6, 2015 #1 Share Posted February 6, 2015 (edited) Does anyone know if Princess knock the fax off when they aren't in the office? I was trying to fax them today at around 5am but it kept saying connection error. I checked the number and it is the right one so just wondering if they don't take faxes when they aren't in the office. As I had booked the cruise when I was in Canada, Princess UK say they can't do anything with it the booking (like add in the benefit) so I was trying to fax Santa Clarita from the UK. It was so much easier when they accepted emails. Edited February 6, 2015 by dbeckett Link to comment Share on other sites More sharing options...
Mommypig Posted February 6, 2015 #2 Share Posted February 6, 2015 It could be that the fax ran out of paper or jammed. I just send mine snail mail. Never had a problem. Took 4 days for for my upcoming March cruise, from my mail box to credit posted to my account. Sent using the Cruise Critic forums app Carnival 24 cruise days Princess 79 cruise days, plus 142 cruise days scheduled Norwegian 7 cruise days Celebrity 15 cruise days scheduled Link to comment Share on other sites More sharing options...
RickEk Posted February 6, 2015 #3 Share Posted February 6, 2015 It could be that the fax ran out of paper or jammed. I just send mine snail mail. Never had a problem. Took 4 days for for my upcoming March cruise, from my mail box to credit posted to my account. Sent using the Cruise Critic forums app Carnival 24 cruise days Princess 79 cruise days, plus 142 cruise days scheduled Norwegian 7 cruise days Celebrity 15 cruise days scheduled I'm sure that a large corporation like Princess doesn't have a "fax machine" sitting in some corner for this purpose but uses a fax server where the incoming faxes are stored as a file. Link to comment Share on other sites More sharing options...
caribill Posted February 6, 2015 #4 Share Posted February 6, 2015 When they have computer problems, there can also be problems receiving a FAX. Just need to wait until they fix whatever is wrong with their computer system. Link to comment Share on other sites More sharing options...
dbeckett Posted February 6, 2015 Author #5 Share Posted February 6, 2015 So would they disable the server out of office hours? Link to comment Share on other sites More sharing options...
caribill Posted February 6, 2015 #6 Share Posted February 6, 2015 So would they disable the server out of office hours? Not on purpose. Link to comment Share on other sites More sharing options...
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