Help changing reservation

[rmhlovesthesun]

Hi, I am trying to check to see about changing my reservation. When I look online, it shows a difference of +$650 for the cabin type I would like to change to. However, when I called the representative said it would be $1800 more. When I questioned that figure, she said it was taxes, but that isn't right because when I look at the charge breakdown, it shows the price per person, taxes, port charges, etc. Can anyone help me with this?

[rmhlovesthesun]

I sent an email to customer service, but not sure what to do at this point. Nothing the service rep said on the phone made any sense at all.

[xxoocruiser]

I sent an email to customer service, but not sure what to do at this point. Nothing the service rep said on the phone made any sense at all.

 

Call back and speak to a different agent. Wouldn't even mentioned that you have already called and spoken to an agent.

[MCC retired]

Yes, call back and get another Rep.

That one was insane .

Port & Tax's do not change when upgrading to another Cat.

Forget emailing , gotta call

[rmhlovesthesun]

CAlled back and now they said over $6000! I don't understand what is going on. I am literally looking at the pricing on the website as I talk to them and they don't seem to have a clue!

[kc320]

Just a thought...but make sure you are looking at the correct date on the reservation page...I have had it "jump" in the past to a different date, which can affect the prices the agents are seeing...beyond that...I have no clue what they are seeing...maybe call Crown & Anchor & ask them for help?

[rmhlovesthesun]

Nope, I have the screenshot and everything is correct. What is Crown and Anchor?

[Ken at the beach]

C&A is the loyalty program for past guests.

 

Could you provide ship, sail date, cabin and pricing that you are seeing.

[dacsmom]

Crown and Anchor is RCI's loyalty program, you can join after you have completed your first cruise.

[rmhlovesthesun]

Will Crown and Anchor help me?

 

I am doing 3 people, 2 adults, 1 kid, July 16 sailing, Liberty, balcony guarantee. 4,865.76

[RadioRob]

If you're absolutely sure you have the right sail date and ship, I would just call back and talk to someone else. I would also ask them to confirm pricing for a couple other categories.

 

One idea is before you give them your existing reservation number ask them about the pricing for what you're looking for. Get them to confirm it, then once they do, get them to upgrade you.

 

That way you make sure they're not playing games with you just because you're changing the existing reservation.

[Ken at the beach]

Will Crown and Anchor help me?

 

I am doing 3 people, 2 adults, 1 kid, July 16 sailing, Liberty, balcony guarantee. 4,865.76

 

I get the exact same price.

 

Even though you are after final payment you should be able to upgrade only paying the difference. Keep calling back until you get someone that can actually help.

[rmhlovesthesun]

And another call.....and another price....maybe I should just cancel this cruise. I now have zero confidence in this line. This is just insane. They act like they don't know what I am talking about. It really shouldn't be this hard.

[Ken at the beach]

And another call.....and another price....maybe I should just cancel this cruise. I now have zero confidence in this line. This is just insane. They act like they don't know what I am talking about. It really shouldn't be this hard.

 

Go to the website and put a 24 hour courtesy hold on the balcony guarantee. You can then call them and they will be able to pull up that 24 hour hold and see the price.

Edited May 23, 2015 by Ourusualbeach

[tidygirl]

I recently had a cabin on a 24 hour hold when I called RC they were saying the price was over $2000 more than what I had showing on my screen with the price broke the down to, I tried to find out the difference and he said my screen says this so that's what it is! I even sent him a copy of what I was seeing on my end and he rattled off a reason that made no sense to me! I told him to cancel it as my 24 hrs were about up as I wasn't paying that much!

[rmhlovesthesun]

I put it on hold. That was a great suggestion, thank you. I will try to call again tomorrow. I just wish I had another number to call, because I think I need a supervisor or something. I also sent a PM through their FB page. I am trying to find another source of help.

[cincicruisers]

Sorry you are having problems with your reservation. You are right, it should not be that hard. Hopefully you will get someone tomorrow that can give you correct information.

[cflower04]

I have zero faith in their customer relations department... Really wish they had kept their UK call centre. Things always seemed much easier back then!

[Paulxyz2004]

The rate you are seeing might be for new bookings only, and as you are within final payment it might not be reasonable to cancel and rebook, depending on the amount you would lose.

[rmhlovesthesun]

I heard from resolutions today and they were super about everything. All taken care of in less than 10 minutes!