valorgirl Posted August 8, 2015 #1 Share Posted August 8, 2015 Sailing in a GS on Allure next Sunday and I have yet to receive the concierge email I've heard so much about. Does everyone receive one? Link to comment Share on other sites More sharing options...
cb at sea Posted August 8, 2015 #2 Share Posted August 8, 2015 Nope..not every Concierge sends them...You can make your requests when you board..no worries! Link to comment Share on other sites More sharing options...
Baby_Bear Posted August 8, 2015 #3 Share Posted August 8, 2015 I had the exact same question. We are boarding the Rhapsody in Rome on Sunday two weeks from tomorrow. I did have some requests for the concierge. If I don't get an email from him by next Sunday, should I go ahead and email him? Link to comment Share on other sites More sharing options...
Seatravelers Posted August 9, 2015 #4 Share Posted August 9, 2015 I had the exact same question. We are boarding the Rhapsody in Rome on Sunday two weeks from tomorrow. I did have some requests for the concierge. If I don't get an email from him by next Sunday, should I go ahead and email him? Yes, go ahead and email him especially if your requests and important. You will want him to have time to handle your requests and get back to you. You have nothing to lose, imho. Link to comment Share on other sites More sharing options...
Rare DragonOfTheSeas Posted August 9, 2015 #5 Share Posted August 9, 2015 We got an email from the Concierge on the Serenade about 1.5 weeks before we boarded. Link to comment Share on other sites More sharing options...
leaveitallbehind Posted August 9, 2015 #6 Share Posted August 9, 2015 (edited) You will usually hear from the Concierge the week prior to sailing, but as suggested just go see him or her after you board and they will be prepared to handle any of your requests. Edited August 9, 2015 by leaveitallbehind Link to comment Share on other sites More sharing options...
RCI Cruisers 004 Posted August 9, 2015 #7 Share Posted August 9, 2015 Normally you should hear from her the week prior. They are very busy with the suite guests they have onboard right now. Maybe tomorrow after the ship docks, or even by Monday but its been said already, anything you need help with or reservations, they can do when you board next week, without a problem. I sent her an Email from our hotel in FLL. on the Saturday before our cruise, and she got right back to me with all our requests, including our dinner reservations for that Sunday night ! Link to comment Share on other sites More sharing options...
cruisingsince94 Posted August 9, 2015 #8 Share Posted August 9, 2015 Does anyone know if the concierge on Enchantment contacts suite guests? Our cruise is just over 2 weeks away. How can I contact them? We have never done a suite before. Link to comment Share on other sites More sharing options...
Clarea Posted August 9, 2015 #9 Share Posted August 9, 2015 Does anyone know if the concierge on Enchantment contacts suite guests? Our cruise is just over 2 weeks away. How can I contact them? We have never done a suite before. [noparse]EN_Concierge@rccl.com[/noparse] Link to comment Share on other sites More sharing options...
PLEIKU68 Posted August 9, 2015 #10 Share Posted August 9, 2015 Sailing in a GS on Allure next Sunday and I have yet to receive the concierge email I've heard so much about. Does everyone receive one? If you do not have one by now you probably will not receive one. If it is of utmost importance you may send him one or just see him when you board the ship. I'm sure he would be more than happy to answer you quires. :) Link to comment Share on other sites More sharing options...
BND Posted August 9, 2015 #11 Share Posted August 9, 2015 We've been in a GS 3 times (Ex and Fr) and never received an email from the concierge. Once, when I wanted a cabana at Labadee, I emailed the concierge and he responded, but never have I been contacted by them first. Others report getting emailed most of the time. It's really hit or miss and it's not determined by ship, but by concierge. Link to comment Share on other sites More sharing options...
valorgirl Posted August 9, 2015 Author #12 Share Posted August 9, 2015 We've been in a GS 3 times (Ex and Fr) and never received an email from the concierge. Once, when I wanted a cabana at Labadee, I emailed the concierge and he responded, but never have I been contacted by them first. Others report getting emailed most of the time. It's really hit or miss and it's not determined by ship, but by concierge. Thank you. I think I keep waiting for that email as added proof that this dream vacation is really happening. [emoji6]. Link to comment Share on other sites More sharing options...
Retired LEO Posted August 9, 2015 #13 Share Posted August 9, 2015 Does anyone know if the concierge on Enchantment contacts suite guests? Our cruise is just over 2 weeks away. How can I contact them? We have never done a suite before. I see according to your signature that you're in a JS. Only GS and above are considered suites and if the concierge contacts guests prior to sailing it will be those in GS's or higher. Link to comment Share on other sites More sharing options...
leaveitallbehind Posted August 9, 2015 #14 Share Posted August 9, 2015 (edited) I see according to your signature that you're in a JS. Only GS and above are considered suites and if the concierge contacts guests prior to sailing it will be those in GS's or higher. ...and to add only those guests in full suites starting at Grand Suites and higher receive the full suite benefits and privileges with access to the Concierge Lounge and services of the Concierge. Junior Suites are excluded from full suites in this, but will receive priority boarding and double C & A points, however. The JS SeaPass card is also silver in color whereas GS and higher receive a gold colored SeaPass card. Edited August 9, 2015 by leaveitallbehind Link to comment Share on other sites More sharing options...
Paulxyz2004 Posted August 9, 2015 #15 Share Posted August 9, 2015 I see according to your signature that you're in a JS. Only GS and above are considered suites and if the concierge contacts guests prior to sailing it will be those in GS's or higher. Good catch. Link to comment Share on other sites More sharing options...
Baby_Bear Posted August 9, 2015 #16 Share Posted August 9, 2015 Thanks guys for the info. So, for Rhapsody, the email is RH_Concierge@rccl.com right? I was looking at Bob's post re: another ship and it looks like its the first two letters of the ship. Link to comment Share on other sites More sharing options...
Clarea Posted August 9, 2015 #17 Share Posted August 9, 2015 Thanks guys for the info. So, for Rhapsody, the email is RH_Concierge@rccl.com right? I was looking at Bob's post re: another ship and it looks like its the first two letters of the ship. Check this document for email addresses: https://docs.google.com/spreadsheets/d/1hKBiGZ9Gqcp2G2owtX3RyQy7yQ0ijgxCL0nPjQKK8j4/edit?pli=1#gid=0 Some ships have a different format. Link to comment Share on other sites More sharing options...
Baby_Bear Posted August 9, 2015 #18 Share Posted August 9, 2015 Thanks Bob! :) Link to comment Share on other sites More sharing options...
Jiffymom Posted August 9, 2015 #19 Share Posted August 9, 2015 We never have Link to comment Share on other sites More sharing options...
leaveitallbehind Posted August 9, 2015 #20 Share Posted August 9, 2015 We never have That's interesting and similar as posted from time to time by others on these boards. Our experience is just the opposite as we have always heard from them in advance with the times we have been in a suite. I guess it is up to the individual Concierge and their workload. Link to comment Share on other sites More sharing options...
sauvichick Posted August 9, 2015 #21 Share Posted August 9, 2015 We received our email from Dexter the Allure's concierge the Monday of the week we were sailing. Same exact day with Carlos on the LOS. Link to comment Share on other sites More sharing options...
TrishRip Posted August 9, 2015 #22 Share Posted August 9, 2015 Last year on Vision we got the concierge email two days before boarding. (Our first time in a suite) In March we made our reservation with 10 days til boarding so I contacted them first. We have a Family Suite for Oasis in Nov. We will see if we get an email or not. Link to comment Share on other sites More sharing options...
leaveitallbehind Posted August 9, 2015 #23 Share Posted August 9, 2015 (edited) Last year on Vision we got the concierge email two days before boarding. (Our first time in a suite) In March we made our reservation with 10 days til boarding so I contacted them first. We have a Family Suite for Oasis in Nov. We will see if we get an email or not. Just a point of clarification, the Royal Family Suite is the only family suite on Oasis. The others are categorized as staterooms, not suites. :) (Interior family, family ocean view, family ocean view with balcony). The RFS's are wonderful - we had one on Grandeur for 7 of us a year ago and it was terrific. You will enjoy the RFS on Oasis! Edited August 9, 2015 by leaveitallbehind Link to comment Share on other sites More sharing options...
Colorado Babe Posted August 9, 2015 #24 Share Posted August 9, 2015 We always hear from the concierge prior to our sailings when sailing in a GS or above, usually within a week of sail date. Link to comment Share on other sites More sharing options...
PhoenixCruiser Posted August 9, 2015 #25 Share Posted August 9, 2015 Our group had a Royal Family Suite and an Owners Suite on the Liberty last December and neither party heard from the concierge prior to the cruise. ### Link to comment Share on other sites More sharing options...
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