Cheffiecruiser Posted August 16, 2015 #1 Share Posted August 16, 2015 Booked the cruise, now curious as to when we will get our stateroom assignment. Also, am I able to do any pre booking without a assigned suite? Link to comment Share on other sites More sharing options...
Nachosdelux Posted August 16, 2015 #2 Share Posted August 16, 2015 Booked the cruise, now curious as to when we will get our stateroom assignment. Also, am I able to do any pre booking without a assigned suite? you will get your stateroom assignment any time from now until you check in at the pier. No way of knowing exactly. You can pre-book because it is linked to your reservation number, not your cabin number. Link to comment Share on other sites More sharing options...
Northern Aurora Posted August 16, 2015 #3 Share Posted August 16, 2015 We've booked guarantee W suites twice, and both times I was surprised how quickly we received our stateroom assignments. Both times I had checked our reservation on "My Celebrity" and found we had been assigned a stateroom. Link to comment Share on other sites More sharing options...
MisterBill99 Posted August 16, 2015 #4 Share Posted August 16, 2015 (edited) A fellow cruiser on next Sunday's Summit cruise booked a suite guarantee a couple of months ago and is still waiting for her cabin assignment. The ship has been showing sold out for a couple of weeks on the Celebrity website. The last email I gotfrom her indicated that she had been told that she will have her cabin assignment on Monday. Edited August 16, 2015 by MisterBill99 Link to comment Share on other sites More sharing options...
Janet987 Posted August 16, 2015 #5 Share Posted August 16, 2015 I bought our W suite for a triple about 7 weeks before sailing, the cabin was listed on my X account the next morning. I use a TA, and it was the exact same cabin I had had on hold for more $ under a senior price..not sure if that had any impact on the assignment, or the fact there were only a few triple suites left. Though have done AQ W before...same, the cabin listed the next morning, both times it was well past final payment day. Link to comment Share on other sites More sharing options...
judatt Posted August 16, 2015 #6 Share Posted August 16, 2015 A fellow cruiser on next Sunday's Summit cruise booked a suite guarantee a couple of months ago and is still waiting for her cabin assignment. The ship has been showing sold out for a couple of weeks on the Celebrity website. The last email I gotfrom her indicated that she had been told that she will have her cabin assignment on Monday. We booked a W on the Summit a couple of years ago out of San Juan. I had booked guarantees before and always received our cabin assignment within a few days of booking. However, we waited and waited and finally 3 days prior to going to San Juan received our assignment. It was worth waiting for. It was the sky suite that connects to the Penthouse Suite and is sometimes used as a second bedroom for the PH if they need it. Thus, it is decorated just like the PH and the bathroom is huge. You also get the same butler as the PH so you know he is good. Not saying that is what will happen to you but sometimes the wait is worth it! Link to comment Share on other sites More sharing options...
davrap222 Posted August 16, 2015 #7 Share Posted August 16, 2015 We booked a W GTY the day before final payment was due and were assigned in an S1 the next day. We were able to switch cabins a couple times within the category. Hope you get a nice upgrade! Link to comment Share on other sites More sharing options...
philly.gal Posted August 17, 2015 #8 Share Posted August 17, 2015 We have booked at least 4 suite guarantees in the past and each time was unique. Once we landed in a Celebrity suite for a 12 day cruise. Once in an aft corner, once in an aft middle and now today is a different situation. All the others were assigned more than 3 weeks ahead of sailing. We are now waiting to be assigned for a cruise on the 23rd. I was told by reservations we would hear by this AM but, alas, nothing happened. Maybe this means they are giving us a Royal Suite. Haha. Let you know what happens. Link to comment Share on other sites More sharing options...
MisterBill99 Posted August 17, 2015 #9 Share Posted August 17, 2015 (edited) We are now waiting to be assigned for a cruise on the 23rd. I was told by reservations we would hear by this AM but, alas, nothing happened. Maybe this means they are giving us a Royal Suite. Haha. Still nothing, eh? Maybe they're going to give you the Captain's cabin for the week! Edited August 17, 2015 by MisterBill99 Link to comment Share on other sites More sharing options...
Guernseycruiser Posted August 17, 2015 #10 Share Posted August 17, 2015 Booked the cruise, now curious as to when we will get our stateroom assignment. Also, am I able to do any pre booking without a assigned suite? It appears to be at the discretion of Celebrity. This last time, we were allocated a number around 24 hours after booking. This allowed us the opportunity to transfer to another available cabin which we felt was better located. Link to comment Share on other sites More sharing options...
philly.gal Posted August 18, 2015 #11 Share Posted August 18, 2015 Still nothing, eh? Maybe they're going to give you the Captain's cabin for the week! I just hope they save cabin for us. At least we're only driving from Philly to the pier and not having to deal with planes on Sunday. Jus luggage tags!! Link to comment Share on other sites More sharing options...
philly.gal Posted August 22, 2015 #12 Share Posted August 22, 2015 well, they didn't save a suite for us. Never had this happen before and am very disappointed. Has this happened to anyone else out there/ Link to comment Share on other sites More sharing options...
Stormy15 Posted August 22, 2015 #13 Share Posted August 22, 2015 well, they didn't save a suite for us. Never had this happen before and am very disappointed. Has this happened to anyone else out there/ Oh no! What are they offering you? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
digital_curator Posted August 22, 2015 #14 Share Posted August 22, 2015 well, they didn't save a suite for us. Never had this happen before and am very disappointed. Has this happened to anyone else out there/ Did they offer you a cabin and compensation? Link to comment Share on other sites More sharing options...
BEAV Posted August 22, 2015 #15 Share Posted August 22, 2015 well, they didn't save a suite for us. Never had this happen before and am very disappointed. Has this happened to anyone else out there/ Geez, Louise. Don't leave us hanging like that! Details, please! Link to comment Share on other sites More sharing options...
aotiengoi Posted August 22, 2015 #16 Share Posted August 22, 2015 The ship has been showing sold out for a couple of weeks on the Celebrity website. Link to comment Share on other sites More sharing options...
Rare cruisingxpert Posted August 22, 2015 #17 Share Posted August 22, 2015 Geez, Louise. Don't leave us hanging like that! Details, please! http://boards.cruisecritic.com/showthread.php?t=2249202 See last post on this thread. Philly.gal comments there. Link to comment Share on other sites More sharing options...
philly.gal Posted August 22, 2015 #18 Share Posted August 22, 2015 The ship has been showing sold out for a couple of weeks on the Celebrity website. After much negotiating we are sailing in an aqua balcony and they refunded most of the money- however, when we booked in early July there were 7 suites available. And if there weren't any suites available they shouldn't have sold us one. The choice we were given was- take the deck 11 aqua cabin and get refund or don't sail and get refund- but no luminae, specialty dining, took away 123 perks. NOT a nice way of dealing with a customer who only has booked suites (not necessarily guarantees in the past (we're elite so we've cruised a little with Celebrity) Sorry, I'm really quite disappointed and a bit angry. But as my 7 yr.old grandson was taught in preschool- You get what you get and don't be upset. Thank you all for your concern. It looks like we got a great deal but it is our 49th anniversary (next year we aren't cruising on celebrity for our 50th! Link to comment Share on other sites More sharing options...
Rare cruisingxpert Posted August 22, 2015 #19 Share Posted August 22, 2015 After much negotiating we are sailing in an aqua balcony and they refunded most of the money- however, when we booked in early July there were 7 suites available. And if there weren't any suites available they shouldn't have sold us one. The choice we were given was- take the deck 11 aqua cabin and get refund or don't sail and get refund- but no luminae, specialty dining, took away 123 perks. NOT a nice way of dealing with a customer who only has booked suites (not necessarily guarantees in the past (we're elite so we've cruised a little with Celebrity) Sorry, I'm really quite disappointed and a bit angry. But as my 7 yr.old grandson was taught in preschool- You get what you get and don't be upset. Thank you all for your concern. It looks like we got a great deal but it is our 49th anniversary (next year we aren't cruising on celebrity for our 50th! That is really disappointing. Hope the refund is a lot more than the difference between Aqua and Suite. What's the old Irish saying about throwing salt over your shoulder to let the past disappear. Whatever it is, I hope you can discard the bad feelings and have a great cruise. Link to comment Share on other sites More sharing options...
CathyCruises Posted August 22, 2015 #20 Share Posted August 22, 2015 (edited) In quite a few years on the boards, this is the first time I have ever heard of a guarantee in any category not being honored. Actually kind of scary, those of us who book guarantees on a regular basis may have reason to be concerned. It's nice that they compensated you somewhat adequately but they had no business offering to guarantee if they didn't have a room for you. I guess modern luxury has taken a new turn Edited August 22, 2015 by CathyCruises Link to comment Share on other sites More sharing options...
rockdoctor Posted August 22, 2015 #21 Share Posted August 22, 2015 Booked the cruise, now curious as to when we will get our stateroom assignment. Also, am I able to do any pre booking without a assigned suite? Yes, you can prebook your excursions, etc. Link to comment Share on other sites More sharing options...
jagoffee Posted August 22, 2015 #22 Share Posted August 22, 2015 That is really disappointing. Hope the refund is a lot more than the difference between Aqua and Suite. What's the old Irish saying about throwing salt over your shoulder to let the past disappear. Whatever it is, I hope you can discard the bad feelings and have a great cruise. As I posted on the other thread I would expect that they should have received a full refund and a free cruise since this is a major mix up. Celebrity should have been been able to make an offer to someone to move off the ship to create a suite opening. I cannot understand how Celebrity would not leave a suite available for each reservation. Link to comment Share on other sites More sharing options...
digital_curator Posted August 22, 2015 #23 Share Posted August 22, 2015 After much negotiating we are sailing in an aqua balcony and they refunded most of the money- however, when we booked in early July there were 7 suites available. And if there weren't any suites available they shouldn't have sold us one. The choice we were given was- take the deck 11 aqua cabin and get refund or don't sail and get refund- but no luminae, specialty dining, took away 123 perks. NOT a nice way of dealing with a customer who only has booked suites (not necessarily guarantees in the past (we're elite so we've cruised a little with Celebrity) Sorry, I'm really quite disappointed and a bit angry. But as my 7 yr.old grandson was taught in preschool- You get what you get and don't be upset. Thank you all for your concern. It looks like we got a great deal but it is our 49th anniversary (next year we aren't cruising on celebrity for our 50th! Why would they take away your 123 perks?!? You didn't cancel. I'm not usually a fan of those who write a letter to the cruise line, but in your case, I would. I've heard of this happening on Peincess a lot where it seems that they used to overbook betting that some people would cancel before final payment, but never on Celebrity. You have me worried. We have a guarantee (only thing available)!on an upcoming cruise and there are only 2 rooms left. We haven't been assigned and I am sure that X is waiting to see if there are cancellations but I would hate to get a lower class cabin or worse- no cabin at all! Link to comment Share on other sites More sharing options...
owllady2250 Posted August 22, 2015 #24 Share Posted August 22, 2015 (edited) We have had a guarantee on our Celebrity cruise out of Venice since February and were just informed Friday, 5 days before flying to Europe, that we were cancelled DESPITE our having a GUARANTEED cabin. We NEVER book guaranteed but this was the only way Celebrity would accept our reservation in February and they NEVER said we'd be booted, especially this close to sailing. They offered other cruises in exchange but we've done them all and will only refund any payments made through them. Our hotel in Venice is not covered nor are the excursions we booked in advance through outfits like AP Tours and Tours by Locals. This is the second time we've been booted by Celebrity. Another time our whole ship was chartered by a private group and we were offered a different week to cruise with just some perks to compensate us. Thank heaven we live in Florida and didn't fly down to cruise. However, we had several weeks notice so that helped. This time it's been 5 days! We'll never book a guaranteed cabin again. Edited August 22, 2015 by owllady2250 Link to comment Share on other sites More sharing options...
owllady2250 Posted August 22, 2015 #25 Share Posted August 22, 2015 We've heard 11 PLUS couples were booted out of guaranteed cabins on the Venice to Rome Cruise August 30. We appear to be one of them. Something is seriously wrong with Celebrity's algorithm for booking and accepting guarantees! Link to comment Share on other sites More sharing options...
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