Cruise Ship Gave My Cabin Away

[vendee]

Has this every happened to anyone?

 

Recently, I phoned a cruise line and booked a specific cabin with a verandah and paid in full.

 

When I went to fill in my cruise documents on line, I found I had a “guarantee” - stateroom to be assigned.

 

What a shocker. I have always selected my cabins and personally would NEVER make a booking without selecting my cabin.

 

Immediately, I contacted the cruise line They said the my cabin was given to another passenger a day or two after my booking and they cannot change it. Their error, but they will not admit it. So I am left with being assigned a cabin that I do not want.

 

Any suggestions or help would be appreciated.

[Keith1010]

Ask to speak with a supervisor.

 

They should at least do something for you.

 

Keith

[Krazy Kruizers]

You definitely need to talk to a supervisor.

Didn't you get a confirmation from the cruise line you booked through? It would have shown what cabin you booked. Also if someone had changed you to a guarantee, you would have caught it right away.

We get a confirmation of our bookings within a couple of days from our TA showing our cabin number. Plus yesterday I booked a cruise for 2017 and within a couple of hours, my booking confirmation and cabin number showed up right away on HAL.

[vendee]

Didn't notice until I was entering my information online. The booking was all done within the last two weeks for a cruise next month.

[paul929207]

You have less flexibility since your are in the penalty phase, but call and ask to speack to a supervisor. You might consider before calling what you are hoping to get out of the cruise line. Upgrade? OBC? etc.

[vendee]

When I called the cruise line they wouldn't let me speak to a supervisor. I will call again.

I do not want an upgrade, only the cabin I had booked. However, I know that this is now impossible.

 

Just wanted to warn others, that this can happen.

[tetleytea]

Going from assigned cabin to guarantee is a downgrade. If you have written confirmation of your cabin number, you could use that to charge back your credit card. I would probably start working to cancel that booking and get 100% back, simply because you have already started on the wrong foot and the cruise hasn't even started yet. Usually when you start trying to cancel things, the customer reps are suddenly able to find new ways to keep you. But charging back the card is still a card I would be prepared to play, even if it may not come to that.

[Putterdude]

This is all to bad but is an example of why we always use a TA.....when something goes wrong a good TA can cut through the bafflegaff and get the matter resolved. Good luck in getting through to a supervisor but as Paul has suggested, you may want to think about what you want from the cruise line and what your options are.

[crzndeb]

You weren't in a handicap room, were you? If not, I would continue to keep calling and asking for a supervisor. Do you not have any emails from your original booking? I flag all emails from my TA, so I can find them easier if I need them.

 

Good luck.

[vendee]

It's all resolved.

 

Just called the cruise line and spoke to the rep who has been assigned my case. He and others had looked into the problem after my call yesterday. We now have a similar cabin/location to the one we had booked.

 

This is the first time something like this has ever happened. I have cruised many times and always select my cabin when booking. I have cruise insurance and came close to cancelling this more than 3 week cruise.

[sail7seas]

This is a yes or no question but very important........

 

Does your written confirmation say the exact cabin number you requested?

 

[Dayenu]

A certain cabin and a guarantee would have difference in price. How were you charged?

[vendee]

This is a yes or no question but very important........

 

Does your written confirmation say the exact cabin number you requested?

 

No it did not and that is why I called them.

The cabin was originally on hold for us. I called within a couple of days to fully pay for it. I paid the price that the cruise line had emailed me in the promotion.

[Aquahound]

No it did not and that is why I called them.

The cabin was originally on hold for us. I called within a couple of days to fully pay for it. I paid the price that the cruise line had emailed me in the promotion.

 

I apologize if I'm misunderstanding. Was it originally just a hold? If so, isn't that only good for 24 hours? :confused:

[vendee]

I apologize if I'm misunderstanding. Was it originally just a hold? If so, isn't that only good for 24 hours? :confused:

Depends on the cruise line. I had a couple of days and this cabin was referred to on booking.

 

Just wanted people to be aware that this can happen.

[NMLady]

It's all resolved.

 

Just called the cruise line and spoke to the rep who has been assigned my case. He and others had looked into the problem after my call yesterday. We now have a similar cabin/location to the one we had booked.

 

This is the first time something like this has ever happened. I have cruised many times and always select my cabin when booking. I have cruise insurance and came close to cancelling this more than 3 week cruise.

 

I am glad it worked out for you.

[sail7seas]

No it did not and that is why I called them.

The cabin was originally on hold for us. I called within a couple of days to fully pay for it. I paid the price that the cruise line had emailed me in the promotion.

 

I apologize if I'm misunderstanding. Was it originally just a hold? If so, isn't that only good for 24 hours? :confused:

 

I think may be what happened.

 

Most important is OP has a cabin they will be happy with.

Hope you have a great cruise. :)