thistledoo Posted November 29, 2015 #101 Share Posted November 29, 2015 I have tried every which way to get past the Book Now screen where it freezes. I can log in and view current bookings and do searches, but nothing else. I have tried both Safari and Google Chrome on an iPad (just in case the IT techies are monitoring our woes). If it's not fixed soon we'll be switching to a different cruise line. Link to comment Share on other sites More sharing options...
harry0 Posted November 29, 2015 #102 Share Posted November 29, 2015 (edited) I called and was told to go to the website and go to the top left corner and click the little bar things , then click check in. This will bring you to a page and on the right side it will ask for your last name , booking number, ship and date. Once you do this you can see your resservation . This worked for me Too(able to get into my Res)-thanks for posting-I also called-I wonder why they did not tell me this-Silly that you need to jump through these hoops to get to your res. They should just bring back the old website-and I mean the old-old site from 10 years ago Edited November 29, 2015 by harry0 Link to comment Share on other sites More sharing options...
Rare flannbarr Posted November 29, 2015 #103 Share Posted November 29, 2015 I refreshed the screen from the screen where it was locked up and it works fine now. Link to comment Share on other sites More sharing options...
kalajori Posted November 29, 2015 #104 Share Posted November 29, 2015 Nothing is working for us on our home computer. So sad and so frustrating. Tried clicking Learn More, but there was no way to book on that page. Also, I do not know how to refresh from screen to screen??? Joanmarie Link to comment Share on other sites More sharing options...
Rare Lionesss Posted November 29, 2015 #105 Share Posted November 29, 2015 Just accessed site with no problems, we have not had problems in a while, watch me curse myself. Good luck. Link to comment Share on other sites More sharing options...
Retired LEO Posted November 29, 2015 #106 Share Posted November 29, 2015 Nothing is working for us on our home computer. So sad and so frustrating.Tried clicking Learn More, but there was no way to book on that page. Also, I do not know how to refresh from screen to screen??? Joanmarie When you're on the page that wont stop loading hit the refresh button up on the address bar or F5 on your keyboard. Link to comment Share on other sites More sharing options...
kalajori Posted November 29, 2015 #107 Share Posted November 29, 2015 Retired LEO--hitting the F5 button worked!! I don't understand it, but am so grateful to you for answering my post. Have a happy Sunday. Joanmarie Link to comment Share on other sites More sharing options...
champagne123 Posted November 29, 2015 #108 Share Posted November 29, 2015 When you're on the page that wont stop loading hit the refresh button up on the address bar or F5 on your keyboard. OMG.......after FOUR days of trying ......this is ALL I had to do???? THANK YOU THANK YOU.....IT WORKED:):):):):) Link to comment Share on other sites More sharing options...
Midwestgal Posted November 29, 2015 #109 Share Posted November 29, 2015 (edited) It's just ridiculous that we have to try diffrent methods to get into our resservation , why don't they just fix the dam problem already ! It's been messes up for almost a week, and from what I've read this is nothing new with them. I don't care who's using what , the website should work for everyone especially when you have a resservation and or need to check in. ...totally unexceptional ! Edited November 29, 2015 by Midwestgal Link to comment Share on other sites More sharing options...
Retired LEO Posted November 29, 2015 #110 Share Posted November 29, 2015 Retired LEO--hitting the F5 button worked!! I don't understand it, but am so grateful to you for answering my post. Have a happy Sunday.Joanmarie OMG.......after FOUR days of trying ......this is ALL I had to do???? THANK YOU THANK YOU.....IT WORKED:):):):):) I'm glad it worked out for you. From now on you should be able to get in with no problem. :) Link to comment Share on other sites More sharing options...
champagne123 Posted November 29, 2015 #111 Share Posted November 29, 2015 I'm glad it worked out for you. From now on you should be able to get in with no problem. :) I just hope everyone continues to read this thread so they can try it too...:) Link to comment Share on other sites More sharing options...
Pushka Posted November 30, 2015 #112 Share Posted November 30, 2015 Website appeared to be working. Selected and paid deposit. I have not received any email but on another site the cabin I booked is showing as not available. I have no idea if it is mine. Link to comment Share on other sites More sharing options...
goodycruising Posted November 30, 2015 #113 Share Posted November 30, 2015 I reckon they are loading up a sale. Was looking at a cruise. Couldn't get in on the RCI site, checked out an online aussie TA, and an hour ago it all showed up, now all the categories on my cruise are sold out, and some are showing at $900,000 plus. Something is in the wind. Or there is a funny smell about the website. :) Link to comment Share on other sites More sharing options...
Biker19 Posted November 30, 2015 #114 Share Posted November 30, 2015 I reckon they are loading up a promo. Fixed it.:cool: Link to comment Share on other sites More sharing options...
goodycruising Posted December 1, 2015 #115 Share Posted December 1, 2015 Fixed it.:cool: Yes, correct - promo, of the usual "sale". Hasn't fixed the booking part yet for me though. I just want to get past the first "book now" page, and see the prices. Still not loading for me though. I did try ringing, but the price they gave me was a fair bit higher than an online TA, so I will have a look at the online TA option if we decide to go ahead. Link to comment Share on other sites More sharing options...
Pushka Posted December 1, 2015 #116 Share Posted December 1, 2015 Clearly the credit payment I made yesterday to book a cruise didnt happen. Gone into the Abyss. Link to comment Share on other sites More sharing options...
undercat Posted December 1, 2015 #117 Share Posted December 1, 2015 Oh well, had a semi-sudden inspiration to book a short getaway with the half off deposit in the 11th hour, couldn't get the website to retain my login info (I kept typing it in, hitting Submit or whatever the button is called, page would refresh and still my info was not pre-populated). Tried multiple browsers, Incognito mode, F5 F5 F5 and still couldn't get that info pre-populated. The Cyber Monday sale is over now, and with that I avoided an impulse purchase on an ordinary short cruise that I'm no longer interested in after all this hassle. Thanks Royal for saving me money! Link to comment Share on other sites More sharing options...
Biker19 Posted December 1, 2015 #118 Share Posted December 1, 2015 Clearly the credit payment I made yesterday to book a cruise didnt happen. Gone into the Abyss. Did you book the Harmony? That would be a good pun. Link to comment Share on other sites More sharing options...
cruizers Posted December 2, 2015 #119 Share Posted December 2, 2015 I am sooooo happy to report that mine is working again! I was unable to get into anything for nearly a week. Yesterday I was pleasantly surprised to see I actually could open my reservation. I hope all of you had the same experience and are able to search or get into your reservations. Let's hope the fix is a permanent one for all of us. Link to comment Share on other sites More sharing options...
keijenxs Posted December 2, 2015 #120 Share Posted December 2, 2015 I've been trying since last night to access my reservation and I am still unable to access it. Link to comment Share on other sites More sharing options...
Pushka Posted December 2, 2015 #121 Share Posted December 2, 2015 No dice for a new booking on three different devices. Link to comment Share on other sites More sharing options...
sgk2000 Posted December 2, 2015 #122 Share Posted December 2, 2015 Trying for 2 days to access two of my reservation and keep getting message that I can't access my reservation because it's being modified. Hit the refresh and F5, didn't help. Link to comment Share on other sites More sharing options...
Pushka Posted December 3, 2015 #123 Share Posted December 3, 2015 I received an email back stating they know there is an issue. Due to constant updates. They want people to call them. Link to comment Share on other sites More sharing options...
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