Hobbsey Posted January 15, 2016 #1 Share Posted January 15, 2016 It is always a delight to find good customer service and when I do I like to call it to everyone's attention. After months of successfully being able to enter the X web site, fill out my registration, review my booking, search dining and shore excursion options and check up on my cruise pricing - suddenly today I have no access. It seems as soon as the $25 deposit banner ad comes onto the screen all functionality stops. Well, I needed to reprint my boarding pass because the one I have shows the wrong cabin after upgrading myself two days ago. So I called the Captains Club and was able to speak with a delightful young woman in a call center in Kansas. She was kind enough to research my booking, assure me that my updated pass shows my correct cabin and then scan and email me a copy to take to the pier next week. (In the mean time though, If I wanted to make a booking I would not be able to do so on my PC. My Kindle however let's me go into that part of the web site.) Link to comment Share on other sites More sharing options...
Bo1953 Posted January 15, 2016 #2 Share Posted January 15, 2016 Have a good sailing... bon voyage Link to comment Share on other sites More sharing options...
Nanatravel Posted January 16, 2016 #3 Share Posted January 16, 2016 Yes waiting for a Captain's Club rep is worth the wait. I wanted to cancel a cruise for a client today (just on hold) and I couldn't enter the system no matter what I tried. Technology! Link to comment Share on other sites More sharing options...
Hobbsey Posted January 16, 2016 Author #4 Share Posted January 16, 2016 Yes waiting for a Captain's Club rep is worth the wait. I wanted to cancel a cruise for a client today (just on hold) and I couldn't enter the system no matter what I tried. Technology! I was lucky - got connected to the rep within 2 minutes. Link to comment Share on other sites More sharing options...
pete_coach Posted January 16, 2016 #5 Share Posted January 16, 2016 I have had all sorts of problems with the Celebrity website since before Christmas. Primarily not being able to connect to my account. I called many times with little or no fixes to the account and website connectivity. I have several posts on Cruise Critic about this, as do many other people. When I decided to call the Captains Club rep, things got sorted out real quick and I got my online check in resolved and even was able to get my luggage tags and E-Docs sent to me the very next day. Yes, I agree, the Captains Club reps seem to have a better resource channel to get things done than the regular reps. I really did not think there was a difference but there seems to be. I strongly suggest everyone join Captains Club, for the support reason alone. Link to comment Share on other sites More sharing options...
tangerinebunny Posted January 16, 2016 #6 Share Posted January 16, 2016 Another positive Captain's Club vote here! We had problems with our OBC and only the CC rep was able to correct it. And they're not only quick, they're pleasant. Link to comment Share on other sites More sharing options...
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