Project_gal Posted January 17, 2016 #1 Share Posted January 17, 2016 Does anyone have the UK direct telephone number for Gifts by Celebrity [for ordering OBC], please? I have stupidly mislaid it. Link to comment Share on other sites More sharing options...
swigso Posted January 17, 2016 #2 Share Posted January 17, 2016 Does anyone have the UK direct telephone number for Gifts by Celebrity [for ordering OBC], please? I have stupidly mislaid it. I usually just call Captains Club 👍🏻 Link to comment Share on other sites More sharing options...
sddsddean Posted January 17, 2016 #3 Share Posted January 17, 2016 Same as. The number I've got for Captains Club is 0844 4817505...unless its changed since they moved the call centre. I'm sure you should be able to find it on the website. Simon Link to comment Share on other sites More sharing options...
Gordoncruickshank Posted January 17, 2016 #4 Share Posted January 17, 2016 The customer service number is 0844 493 2092. You want the amenities option. Link to comment Share on other sites More sharing options...
Rare groryjm Posted January 17, 2016 #5 Share Posted January 17, 2016 try 01932 834300 for a non 0844 number :) Link to comment Share on other sites More sharing options...
Project_gal Posted January 17, 2016 Author #6 Share Posted January 17, 2016 Thanks everyone. Link to comment Share on other sites More sharing options...
new_cruiser14 Posted January 17, 2016 #7 Share Posted January 17, 2016 I'm also from the UK and contemplating buying OBC for an upcoming cruise. Are there any advances of going via the captains club vs just buying the OBC online? Also when I went on the uk website the other day, OBC was £16.50, am I right to assume this will give me $25? When I log onto my celebrity prices come up in dollars but I'm not sure if this will be converted back to the more favourable rate if I buy in $? Thanks in advance Link to comment Share on other sites More sharing options...
new_cruiser14 Posted January 17, 2016 #8 Share Posted January 17, 2016 I'm also from the UK and contemplating buying OBC for an upcoming cruise. Are there any advances of going via the captains club vs just buying the OBC online? Also when I went on the uk website the other day, OBC was £16.50, am I right to assume this will give me $25? When I log onto my celebrity prices come up in dollars but I'm not sure if this will be converted back to the more favourable rate if I buy in $? Thanks in advance *advantages* sorry Link to comment Share on other sites More sharing options...
Gordoncruickshank Posted January 17, 2016 #9 Share Posted January 17, 2016 I'm also from the UK and contemplating buying OBC for an upcoming cruise. Are there any advances of going via the captains club vs just buying the OBC online? Also when I went on the uk website the other day, OBC was £16.50, am I right to assume this will give me $25? When I log onto my celebrity prices come up in dollars but I'm not sure if this will be converted back to the more favourable rate if I buy in $? Thanks in advance It gives an exchange rate of $1.515 to the £ which is 10c better than the street rate. Link to comment Share on other sites More sharing options...
swigso Posted January 17, 2016 #10 Share Posted January 17, 2016 I'm also from the UK and contemplating buying OBC for an upcoming cruise. Are there any advances of going via the captains club vs just buying the OBC online? Also when I went on the uk website the other day, OBC was £16.50, am I right to assume this will give me $25? When I log onto my celebrity prices come up in dollars but I'm not sure if this will be converted back to the more favourable rate if I buy in $? Thanks in advance This may be why someone on another thread was charged £349 instead of £330, I would call Celebrity rather than do it online. Link to comment Share on other sites More sharing options...
Gordoncruickshank Posted January 17, 2016 #11 Share Posted January 17, 2016 I fix some online a year or so ago but funded up calling them as I received no confirmations nor changes via cc. Link to comment Share on other sites More sharing options...
Project_gal Posted January 18, 2016 Author #12 Share Posted January 18, 2016 I'm also from the UK and contemplating buying OBC for an upcoming cruise. Are there any advances of going via the captains club vs just buying the OBC online? Also when I went on the uk website the other day, OBC was £16.50, am I right to assume this will give me $25? When I log onto my celebrity prices come up in dollars but I'm not sure if this will be converted back to the more favourable rate if I buy in $? Thanks in advance I strongly suggest that you do not purchase OBC online. The process is not fully automated. It required human intervention. At busy times, orders are processed in date of sailing [not date of order] order. Orders have been lost or duplicated [because of reordering] because of this. £16.50 would purchase US$25. Have you purchased your cruise in US$ [through a US TA?]? If you have, you will be charged for cruise extras, such as OBC, in US$. Then there is no advantage to purchasing OBC. Link to comment Share on other sites More sharing options...
Gordoncruickshank Posted January 18, 2016 #13 Share Posted January 18, 2016 I fix some online a year or so ago but funded up calling them as I received no confirmations nor changes via cc. Oops that is what predictive text does for you late at nightWas supposed to say I ordered some online a year or so ago but ended up calling them as I received no confirmations nor charges to my cc. Link to comment Share on other sites More sharing options...
Rare NorbertsNiece Posted January 18, 2016 #14 Share Posted January 18, 2016 (edited) Interesting question. If you spent £16.50 today to top up a Fairfx US $ card would get you $23.04 for example. Would it not be worth buying the OBC? Got me thinking now. Edited January 18, 2016 by NorbertsNiece Link to comment Share on other sites More sharing options...
Gordoncruickshank Posted January 18, 2016 #15 Share Posted January 18, 2016 Interesting question. If you spent £16.50 today to top up a Fairfx US $ card would get you $23.04 for example. Would it not be worth buying the OBC? Got me thinking now. Yes it would provided they don't charge a different rate as happened to one cruiser. Link to comment Share on other sites More sharing options...
Project_gal Posted January 18, 2016 Author #16 Share Posted January 18, 2016 Yes it would provided they don't charge a different rate as happened to one cruiser. Phoned this morning and got £16.50 as expected. I do always confirm the rate first. Link to comment Share on other sites More sharing options...
Gordoncruickshank Posted January 18, 2016 #17 Share Posted January 18, 2016 Which telephone number did you use Sue Link to comment Share on other sites More sharing options...
Project_gal Posted January 18, 2016 Author #18 Share Posted January 18, 2016 01932 834 300. I object to using 0844 numbers! There is [eventually] an option for purchasing OBC [i think it is option 2, option 1, option 4 but that is just from memory. Link to comment Share on other sites More sharing options...
mickey89 Posted January 19, 2016 #19 Share Posted January 19, 2016 Yes it would provided they don't charge a different rate as happened to one cruiser. I am that cruiser (probably a past Celebrity cruiser) I purchased the cruise via a US travel agent and later decided to purchase some additional obc and went to the Celebrity.com website (NOT celebrity.co.uk). I was even given an Invoice Summary stating £330 but was later charged $500 without any communication. Spoke to Celebrity in the US and they said SORRY, but you shouldn't have been able to purchase in GBP. Be aware that Celebrity mistakes cost YOU not them, they treat people with contempt ! Link to comment Share on other sites More sharing options...
Gordoncruickshank Posted January 19, 2016 #20 Share Posted January 19, 2016 I am that cruiser (probably a past Celebrity cruiser)I purchased the cruise via a US travel agent and later decided to purchase some additional obc and went to the Celebrity.com website (NOT celebrity.co.uk). I was even given an Invoice Summary stating £330 but was later charged $500 without any communication. Spoke to Celebrity in the US and they said SORRY, but you shouldn't have been able to purchase in GBP. Be aware that Celebrity mistakes cost YOU not them, they treat people with contempt ! I was aware that this related to you. Firstly, put in perspective the £19 in terms of the overall cost of the cruise. While it is irritating, it isn't the end of the world. Don't think I don't sympathise but it should not be an overall deal breaker. Can you let us know if you contacted Celebrity in the UK as no one seems to have had this issue by contacting celebrity UK. They quote you in UK£ and there are no differences between the prices quoted by them and what goes through your credit card. If you contacted Celebrity in the US what are they supposed to do. You want $500, you want to pay in Uk£ then you accept the exchange rate applicable at that time. Celebrity UK always tell you what your what you will be charged in UK £ whether you upgrade a beverage package or buy on board credit. Please let us all know how you purchased your obc. Link to comment Share on other sites More sharing options...
Gordoncruickshank Posted January 19, 2016 #21 Share Posted January 19, 2016 I am that cruiser (probably a past Celebrity cruiser)I purchased the cruise via a US travel agent and later decided to purchase some additional obc and went to the Celebrity.com website (NOT celebrity.co.uk). I was even given an Invoice Summary stating £330 but was later charged $500 without any communication. Spoke to Celebrity in the US and they said SORRY, but you shouldn't have been able to purchase in GBP. Be aware that Celebrity mistakes cost YOU not them, they treat people with contempt ! Apologies for not fully reading your last post but what exactly has celebrity done wrong. You booked in the US so buying obc in Gbp is an overseas transaction for them. As far as they are concerned you are a US customer. I presume you did this because it was cheaper or you received some other benefit not available in the uk. I am afraid the cost of that is a bit more on your obc which you need to write off against the cost of your vacation. It reduces whatever saving you had by £19 which is hardly a life changing amount. Enjoy your cruise, which I think is the same one as mine, booked via the UK. Link to comment Share on other sites More sharing options...
Project_gal Posted January 20, 2016 Author #22 Share Posted January 20, 2016 (edited) For any UK cruiser who booked their cruise in US$ a while ago and reach final payment date soon [and have not fixed their exchange rate in any way] the OBC issue will fade into nothing. The exchange rate has worsened so much over the last five months and the pound is at a five+ year low. Edited January 20, 2016 by Project_gal Link to comment Share on other sites More sharing options...
hobbsie65 Posted January 20, 2016 #23 Share Posted January 20, 2016 For any UK cruiser who booked their cruise in US$ a while ago and reach final payment date soon [and have not fixed their exchange rate in any way] the OBC issue will fade into nothing. The exchange rate has worsened so much over the last five months and the pound is at a five+ year low. Totally agree - I have booked my next 2 cruises with UK TA again as I can not see the $ getting any weaker against the £ for a while Link to comment Share on other sites More sharing options...
Gordoncruickshank Posted January 20, 2016 #24 Share Posted January 20, 2016 For any UK cruiser who booked their cruise in US$ a while ago and reach final payment date soon [and have not fixed their exchange rate in any way] the OBC issue will fade into nothing. The exchange rate has worsened so much over the last five months and the pound is at a five+ year low. The rate is where it was expected to go after the us raised interest rates last month. We purchased most of our currency when it was likely to happen but before it did. I would think twice about buying via a US TA at the moment as I don't think the rate is going to improve until the UK rates start to rise. Link to comment Share on other sites More sharing options...
mickey89 Posted January 20, 2016 #25 Share Posted January 20, 2016 Apologies for not fully reading your last post but what exactly has celebrity done wrong. Accepting an order, taking payment then changing the terms of the purchase afterwards without even contacting the buyer, rather roughshod approach to business in my opinion. When I contacted celebrity in UK they were unable to access my reservation, so phoned the US office and they said I would NOT be able to purchase a Gift in GBP with my cruise ID. How wrong they are. When I offered to Email a copy of the invoice to prove that I had, they said there is no point as there was nothing they could do, still no apology. Cutting a long story short, I cancelled for a full refund and now awaiting their refund process. All unnecessary hassle which celebrity could avoid with improvements to a disfunctioning website. Link to comment Share on other sites More sharing options...
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