Gonflipin Posted January 30, 2016 #1 Share Posted January 30, 2016 Currently on hold for 38 minutes and counting..... It's been a month since disembarkation and emailing form... I could have sworn I read about a direct phone line to that exact department but I can't seem to find it. Any help is appreciated. Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted January 30, 2016 #2 Share Posted January 30, 2016 Currently on hold for 38 minutes and counting.....It's been a month since disembarkation and emailing form... I could have sworn I read about a direct phone line to that exact department but I can't seem to find it. Any help is appreciated. No phone # on form. Just the email address. Did you get a confirmation email and case #? Link to comment Share on other sites More sharing options...
Demonyte Posted January 31, 2016 #3 Share Posted January 31, 2016 (edited) Remove service charges. Thought that is what this thread is about. Nope, OP has not saying anything about removing service charges. They are clearly adjusting the amount, but nowhere have they said that they were removing charges completely - that is your own interpretation. Good thing I came across this thread as now that we're finally back home, I almost forgot to look up the form I picked up onboard. I too am going to adjust the DSC we paid as because of a computer glitch they couldn't honor the grandfathered $12pppd for one of our three cabins (our TA and NCL both tried to get those prepaid, unsuccesfully) and OTOH, I'm going to reduce the daily rate for the three nights we paid double service charges for dinner service while using our SDP. Edited January 31, 2016 by Demonyte Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted January 31, 2016 #4 Share Posted January 31, 2016 I too am going to adjust the DSC we paid as because of a computer glitch they couldn't honor the grandfathered $12pppd for one of our three cabins (our TA and NCL both tried to get those prepaid, unsuccesfully) and Same scenario here and that is what I did. Yet some on here decided to fabricate stories and insist I simply didn't know how to use a phone and call NCL to prepay or that I was a liar. But that's okay those people have been removed from this forum for their hate rhetoric. You'll receive a confirmation email and case number and from that point it can take a few weeks to see the refund. Link to comment Share on other sites More sharing options...
Moby0215 Posted January 31, 2016 #5 Share Posted January 31, 2016 Currently on hold for 38 minutes and counting..... It's been a month since disembarkation and emailing form... I could have sworn I read about a direct phone line to that exact department but I can't seem to find it. Any help is appreciated. I don't think anyone on the phone will be able to help you. I would just continue to wait. If it has only been a month I'm sure it will be taken care of soon enough. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
sjbdtz Posted January 31, 2016 #6 Share Posted January 31, 2016 I'm quite certain half of the posters wouldn't say the things they say about removing tip in person. :D Wrong. I've had conversations with a total stranger, at Guest Services. I stand by my convictions, not only when I'm behind a keyboard. Those who have met me, will likely concur....I'm pretty much the real me, on here...as in person. Stephen . Link to comment Share on other sites More sharing options...
travelerpair Posted February 1, 2016 #7 Share Posted February 1, 2016 Currently on hold for 38 minutes and counting.....It's been a month since disembarkation and emailing form... I could have sworn I read about a direct phone line to that exact department but I can't seem to find it. Any help is appreciated. I have been waiting for over a month also. Have case #, and gave up trying to speak with a person. Wait times way over what is acceptable for customer service. I am going to try the exec office # Link to comment Share on other sites More sharing options...
don't-use-real-name Posted February 2, 2016 #8 Share Posted February 2, 2016 Useful LINK to NCL: http://elliott.org/company-contacts/norwegian-cruise-line-ncl/ Result: Norwegian Cruise Line (NCL) Norwegian Cruise Line Corporation Ltd. (Norwegian), a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd., is an American company operating cruise line, headquartered in Miami, FL. The company is best known for its Freestyle Cruising concept, which means that there are no set times or seating arrangements for meals, nor is formal attire required. 7665 Corporate Center Dr. Miami, FL 33126 http://www.ncl.com Phone Contacts Main: (305) 436-4000 Customer Service: (866) 234-7350 Toll Free: (866) 234-7350 International: (305) 436-4000 Email Contacts passengerservices@ncl.com Remember to include copies of all documents and prior emails when requesting assistance. NCL has a reputation for protecting its customer loyalty base if the resolution request is reasonable but does not react positively to threats or over-reaching. Remember to state your proposed solution with specificity and keep it reasonable. Social Media Contacts Facebook Twitter Google Plus Executive Contacts If you contact the company by email, you should receive an almost immediate return receipt, and a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these suggestions, which will increase the odds of a successful appeal. Escalate your request as an appeal to a higher coporate level. Primary Contact Vivian Ewart Vice President, Passenger Services 7665 Corporate Center Dr. Miami, FL 33126 (305) 436-4011 vewart@ncl.com Chief Executive Andy Stuart President and Chief Operating Officer 7665 Corporate Center Dr. Miami, FL 33126 (305) 436-4000 astuart@ncl.com Mr. Stuart’s Twitter account Researched by John McNeal and filed under Cruise Line. Last updated: January 27, 2016. The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form. Use this LINK for other travel industry questions troubleshooting: http://www.elliott.org Link to comment Share on other sites More sharing options...
Daenerys T Posted February 2, 2016 #9 Share Posted February 2, 2016 Currently on hold for 38 minutes and counting.....It's been a month since disembarkation and emailing form... I could have sworn I read about a direct phone line to that exact department but I can't seem to find it. Any help is appreciated. Do you have a copy of the form? I have looked for it online and can't seem to find it. Link to comment Share on other sites More sharing options...
travelerpair Posted February 2, 2016 #10 Share Posted February 2, 2016 Useful LINK to NCL: http://elliott.org/company-contacts/norwegian-cruise-line-ncl/ Result: Norwegian Cruise Line (NCL) Norwegian Cruise Line Corporation Ltd. (Norwegian)' date=' a wholly owned subsidiary of Norwegian Cruise Line Holdings Ltd., is an American company operating cruise line, headquartered in Miami, FL. The company is best known for its Freestyle Cruising concept, which means that there are no set times or seating arrangements for meals, nor is formal attire required. 7665 Corporate Center Dr. Miami, FL 33126 http://www.ncl.com Phone Contacts Main: (305) 436-4000 Customer Service: (866) 234-7350 Toll Free: (866) 234-7350 International: (305) 436-4000 Email Contacts [email']passengerservices@ncl.com[/email] Remember to include copies of all documents and prior emails when requesting assistance. NCL has a reputation for protecting its customer loyalty base if the resolution request is reasonable but does not react positively to threats or over-reaching. Remember to state your proposed solution with specificity and keep it reasonable. Social Media Contacts Facebook Twitter Google Plus Executive Contacts If you contact the company by email, you should receive an almost immediate return receipt, and a substantive reply within one week. If you don't, it's safe to assume you're being ignored. Before you reach out to one of these managers, please review these suggestions, which will increase the odds of a successful appeal. Escalate your request as an appeal to a higher coporate level. Primary Contact Vivian Ewart Vice President, Passenger Services 7665 Corporate Center Dr. Miami, FL 33126 (305) 436-4011 vewart@ncl.com Chief Executive Andy Stuart President and Chief Operating Officer 7665 Corporate Center Dr. Miami, FL 33126 (305) 436-4000 astuart@ncl.com Mr. Stuart’s Twitter account Researched by John McNeal and filed under Cruise Line. Last updated: January 27, 2016. The names, numbers and addresses were collected from publicly-available resources and are believed to be accurate at the time of the last update. Here's how we find our information. If you need to make a correction or change, please use this form. Use this LINK for other travel industry questions troubleshooting: http://www.elliott.org New system is a mess. Going up the ladder have waited since 11-2015. Tired of average 30 to 45 minute wait time with no valid action on NCL's part. Even my CC company knows about the lack of response. Very bad system. Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted February 2, 2016 #11 Share Posted February 2, 2016 Do you have a copy of the form? I have looked for it online and can't seem to find it. I have the form. Link to comment Share on other sites More sharing options...
travelerpair Posted February 6, 2016 #12 Share Posted February 6, 2016 After 2 plus months (reply from NCL said 2 weeks) we have received our requested refund. This new system is just not working for the passengers/clients. Link to comment Share on other sites More sharing options...
backsbanny Posted February 6, 2016 #13 Share Posted February 6, 2016 Can someone please post the form?? Link to comment Share on other sites More sharing options...
Daenerys T Posted February 9, 2016 #14 Share Posted February 9, 2016 Can someone please post the form?? It shouldn't be this hard to find it. I don't get it ... is it top secret?! Can someone please post the form? Link to comment Share on other sites More sharing options...
Moby0215 Posted February 9, 2016 #15 Share Posted February 9, 2016 (edited) It shouldn't be this hard to find it. I don't get it ... is it top secret?! Can someone please post the form? You get the form from guest services. It is a paper form (not electronic). My guess is that people fill it out right away so that's why it is difficult to find someone to post it cause even if they scan it in they might not know how to remove their info before posting. There was someone a couple months ago who did post a copy. Also it is worth noting that I believe someone said that you need to get it from guest services and they need to have a record of it. You can't just get a copy and send it in after the fact. Not sure if that is true or not. Sent from my iPhone using Tapatalk Edited February 9, 2016 by Moby0215 Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted February 9, 2016 #16 Share Posted February 9, 2016 You get the form from guest services. It is a paper form (not electronic). My guess is that people fill it out right away so that's why it is difficult to find someone to post it cause even if they scan it in they might not know how to remove their info before posting. There was someone a couple months ago who did post a copy. Also it is worth noting that I believe someone said that you need to get it from guest services and they need to have a record of it. You can't just get a copy and send it in after the fact. Not sure if that is true or not. Sent from my iPhone using Tapatalk I have offered to scan and redact a copy, but each time I have the moderator has removed my post. That said, they just hand you a form. Remember, the form was instituted to take it OUT of the hands of guest services. They record nothing. Link to comment Share on other sites More sharing options...
Moby0215 Posted February 9, 2016 #17 Share Posted February 9, 2016 (edited) I have offered to scan and redact a copy, but each time I have the moderator has removed my post. That said, they just hand you a form. Remember, the form was instituted to take it OUT of the hands of guest services. They record nothing. I thought someone said the form was numbered? And m curious, why would the moderators care if the form is posted? Sent from my iPhone using Tapatalk Edited February 9, 2016 by Moby0215 Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted February 9, 2016 #18 Share Posted February 9, 2016 I thought someone said the form was numbered? Only number on the form is upper right mine says Form 7. And m curious, why would the moderators care if the form is posted? Couldn't tell you, no one has told me. Link to comment Share on other sites More sharing options...
luddite Posted February 9, 2016 #19 Share Posted February 9, 2016 Most likely? They understand that the crew works hard and deserves to be paid and don't really want to promote stiffing the crew. But really, that's just a guess. Link to comment Share on other sites More sharing options...
Demonyte Posted February 9, 2016 #20 Share Posted February 9, 2016 That said, they just hand you a form. Remember, the form was instituted to take it OUT of the hands of guest services. They record nothing. On Getaway they had a cruise specific list that they filled, it had info about the passenger requesting the form, the reservation number it applied to and if there was a service issue, their internal issue number. Also it had info about who handled the case (ie. have out the form) at guest services. I visited the desk about mid-cruise and my entry was row #34 or #35, there were others like mine without issue number/description but most had issue numbers listed (also most of those seemed to be groups of multiple reservations/cabins). Link to comment Share on other sites More sharing options...
don't-use-real-name Posted February 9, 2016 #21 Share Posted February 9, 2016 If the form was numbered (serial number) and two or more people filed a incident complaint things could go wrong from the git go if the numbers were one in the same. So which incident happened here and oddly in two different places at the same time in different oceans. Now and with a little research we find out the CC at its NCL forum had a machine copy made with the same serial number causing all this snafu and it was widely made available - Oh oh - the legal beagles always have a field day with complaints and issues and then when a third party intervenes and make the waters even more murkier - I think I will open a hatch and jump ship in the middle of this mess. "I know nothing" ! "Not my fault" ! "You have a problem here? - Not my doing" ! I just made the form (copy with same serial number) available to the masses ! BUT if there is no serial number on the form to identify each individual complaint then I see no confusion ! Go by the date and time of each incident separately and the form is just the instrument depicting each. Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted February 9, 2016 #22 Share Posted February 9, 2016 On Getaway they had a cruise specific list that they filled, it had info about the passenger requesting the form, the reservation number it applied to and if there was a service issue, their internal issue number. Also it had info about who handled the case (ie. have out the form) at guest services. I visited the desk about mid-cruise and my entry was row #34 or #35, there were others like mine without issue number/description but most had issue numbers listed (also most of those seemed to be groups of multiple reservations/cabins). Sounds like they really saved GS a ton of time... Link to comment Share on other sites More sharing options...
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