Lucy Jane Posted August 4, 2016 #26 Share Posted August 4, 2016 Hope you've been able to get it all straightened out. [emoji445] Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
jael001 Posted August 4, 2016 Author #27 Share Posted August 4, 2016 Hope you've been able to get it all straightened out. [emoji445] Unfortunately not, it's now past the 24 hours I was told and still no sign of the documentation. I've emailed the guy again but not heard back yet. Link to comment Share on other sites More sharing options...
Lucy Jane Posted August 4, 2016 #28 Share Posted August 4, 2016 Please call the local number . See if they can help. Hoping for the best. [emoji177] Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
steve ch Posted August 4, 2016 #29 Share Posted August 4, 2016 You should only need your passports and credit card to board. E-docs aren't necessary. Concentrate on confirming your flights with Monarch. Link to comment Share on other sites More sharing options...
Lucy Jane Posted August 4, 2016 #30 Share Posted August 4, 2016 You should only need your passports and credit card to board. E-docs aren't necessary. Concentrate on confirming your flights with Monarch. Yes, you need all boarding passes for the flights. Good luck [emoji177] Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
jael001 Posted August 4, 2016 Author #31 Share Posted August 4, 2016 Yes, you need all boarding passes for the flights. Good luck [emoji177] Celebrity have told me "The documents are not a mandatory requirement with monarch to board the aircraft. Your passport is all you need to embark the plane." Let's hope so. I can't do online check in regardless as we didn't book direct. Link to comment Share on other sites More sharing options...
2theship Posted August 4, 2016 #32 Share Posted August 4, 2016 Maybe it's a problem with Southampton embarkations. Last May, we never received our e-docs. Apparently, you need e-docs before you can request luggage tags online. I called Captain's Club and arranged for the luggage tags. Getting our Express Pass was not a problem. I think the e-docs resemble the multi-page document we used to receive in the mail (many long years ago). There is really nothing of value in them. BTW, I am a US citizen and booked through a US TA. Link to comment Share on other sites More sharing options...
CYNSport Posted August 4, 2016 #33 Share Posted August 4, 2016 Maybe it's a problem with Southampton embarkations. Last May, we never received our e-docs. Apparently, you need e-docs before you can request luggage tags online. I called Captain's Club and arranged for the luggage tags. Getting our Express Pass was not a problem. I think the e-docs resemble the multi-page document we used to receive in the mail (many long years ago). There is really nothing of value in them. BTW, I am a US citizen and booked through a US TA. I sometimes wonder how the Edocs are created. :) Last year, our Edocs for a Baltic Cruise on the Silhouette had the name of a Royal Carribean ship in the embarkation instructions :eek: Link to comment Share on other sites More sharing options...
jael001 Posted August 5, 2016 Author #34 Share Posted August 5, 2016 I'm not sailing from Southampton though, our cruise is from Rome. Link to comment Share on other sites More sharing options...
Rare villauk Posted August 5, 2016 #35 Share Posted August 5, 2016 Monarch open their checkin 3 hours before and recommend you arrive no later than 2. If you haven't already got pre allocated seats (which I presume not because of all your issues), then I'd definitely get there early. I'd worry less about the ship documents as you can sort that with X when you arrive. Can X not just tell you/email the Monarch booking reference so you have something to work with should there be any problems at the airport? The rest of the docs are not such an issue. Link to comment Share on other sites More sharing options...
steve ch Posted August 5, 2016 #36 Share Posted August 5, 2016 Have you got your original invoice from Celebrity? There should be a flight booking reference on that. Link to comment Share on other sites More sharing options...
jael001 Posted August 5, 2016 Author #37 Share Posted August 5, 2016 Have you got your original invoice from Celebrity? There should be a flight booking reference on that. Yes I do, I'll have that with me anyway, but the references don't look like Monarch's reference numbers. Link to comment Share on other sites More sharing options...
jael001 Posted August 5, 2016 Author #38 Share Posted August 5, 2016 Success!!!! I have my documents! I asked the guy I've been dealing with if anyone could access them and send them to me manually. I dont know for sure if that's what has been done but they've just arrived, 3 days before departure! I'm all set now. Thanks everyone for the help and advice, now I can relax. Just got to pack now. Link to comment Share on other sites More sharing options...
steve ch Posted August 5, 2016 #39 Share Posted August 5, 2016 Success!!!! I have my documents! I asked the guy I've been dealing with if anyone could access them and send them to me manually. I dont know for sure if that's what has been done but they've just arrived, 3 days before departure! I'm all set now. Thanks everyone for the help and advice, now I can relax. Just got to pack now. Yeay, looks like your holiday is starting right now! Link to comment Share on other sites More sharing options...
dazey Posted August 5, 2016 #40 Share Posted August 5, 2016 W are two people but only one Xpress pass printed. Is that all we need or do I need one for each of us? Link to comment Share on other sites More sharing options...
CYNSport Posted August 5, 2016 #41 Share Posted August 5, 2016 W are two people but only one Xpress pass printed. Is that all we need or do I need one for each of us? Just one per cabin is needed at check in. Link to comment Share on other sites More sharing options...
Lucy Jane Posted August 5, 2016 #42 Share Posted August 5, 2016 Id print the second one associated with that passenger Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
Lucy Jane Posted August 5, 2016 #43 Share Posted August 5, 2016 (edited) Congratulations ! [emoji445]⚡️[emoji95][emoji483][emoji483] Have a safe and fun cruise, you deserve it ! Sent from my iPhone using Forums mobile app Edited August 5, 2016 by Lucy Jane Link to comment Share on other sites More sharing options...
Lucy Jane Posted August 8, 2016 #44 Share Posted August 8, 2016 Please tell us your flight and embarkation went off with out a hitch. [emoji457][emoji3] Sent from my iPhone using Forums mobile app Link to comment Share on other sites More sharing options...
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