ricki Posted September 14, 2016 #1 Share Posted September 14, 2016 I have clients interested in the World Cruise, who have some concerns. Thank you in advance for any help you can give with these questions: 1. Are "toppers" or "egg crates" available for the beds? 2. Is the couch in the cabin a pull out couch? 3. From reading the posts, I see that they do a fairly good job with vegetarian and gluten-free diets. Is anyone vegan? Did you have trouble finding vegan entrees? 4. I read that laundry detergent is provided in the self-service laundries. Is it automatically put into the machine, or could my clients bring their preferred laundry detergent? I have posed these questions to Viking, but I find the good folks on Cruise Critic are very quick to respond. Link to comment Share on other sites More sharing options...
Rare Peregrina651 Posted September 14, 2016 #2 Share Posted September 14, 2016 I have clients interested in the World Cruise, who have some concerns. Thank you in advance for any help you can give with these questions: 1. Are "toppers" or "egg crates" available for the beds? 2. Is the couch in the cabin a pull out couch? 3. From reading the posts, I see that they do a fairly good job with vegetarian and gluten-free diets. Is anyone vegan? Did you have trouble finding vegan entrees? 4. I read that laundry detergent is provided in the self-service laundries. Is it automatically put into the machine, or could my clients bring their preferred laundry detergent? I have posed these questions to Viking, but I find the good folks on Cruise Critic are very quick to respond. The "couch" in our DV cabin was actually two chairs. Link to comment Share on other sites More sharing options...
ricki Posted September 14, 2016 Author #3 Share Posted September 14, 2016 The "couch" in our DV cabin was actually two chairs. Thank you, Peregrina! Ricki Link to comment Share on other sites More sharing options...
huntersyaya Posted September 14, 2016 #4 Share Posted September 14, 2016 The laundry detergent is automatic and you have no choice....it is going in the wash with the water and you can't stop it. I had no issues at all with the detergent they used. We did not ask for egg crates....the beds were REALLY comfortable! I'm not vegan but prefer veggies over meat, etc. There were plenty of options to keep me full. I did get into a lot of gelato though.... Link to comment Share on other sites More sharing options...
mhb1757 Posted September 14, 2016 #5 Share Posted September 14, 2016 No pullout sofa beds. Link to comment Share on other sites More sharing options...
cmaasfamily Posted September 14, 2016 #6 Share Posted September 14, 2016 The laundry detergent is automatic and you have no choice....it is going in the wash with the water and you can't stop it. I had no issues at all with the detergent they used. We did not ask for egg crates....the beds were REALLY comfortable! I'm not vegan but prefer veggies over meat, etc. There were plenty of options to keep me full. I did get into a lot of gelato though.... Not quite. You have to press the button on the wall for the detergent to flow. (Quite a few folks missed this early on. And washed with no detergent at all!) If you want your own, don't press the button then just add your own. Link to comment Share on other sites More sharing options...
Jtm1979 Posted September 14, 2016 #7 Share Posted September 14, 2016 I didn't see anyone pressing a button for detergent on our Med Ody cruise or a sign mentioning we needed to.........now I'll have to check when we take our West Indies in Feb............hmmmmm Feb 15, 2017 Viking Star – Caribbean Sep 14, 2015 Viking Star – Med Odyssey 2014 Celebrity Silhouette 2012/2013 Celebrity Equinox 2007/2009 Celebrity Constellation 2006 Celebrity Infinity 2004 Carnival 1988 RC Sovereign of the Seas 1987 NCL M/S Skyward Link to comment Share on other sites More sharing options...
fnewman Posted September 15, 2016 #8 Share Posted September 15, 2016 Having sailed both I can tell you that the detergent was automatic on the Star but required a button push on the Sea. They may eventually decide on one or the other, I suppose. Link to comment Share on other sites More sharing options...
ricki Posted September 16, 2016 Author #9 Share Posted September 16, 2016 Having sailed both I can tell you that the detergent was automatic on the Star but required a button push on the Sea. They may eventually decide on one or the other, I suppose. Thanks to all of you, but I wonder about the Sun. Viking Reps say it is automatic, but since the existing ocean ships have different systems, I wonder if that is correct. Ricki Link to comment Share on other sites More sharing options...
LarsDK Posted January 8, 2017 #10 Share Posted January 8, 2017 We asked for egg crates to be put on the beds on Viking Star, since we found the beds among the most uncomfortable (hardest) of the nine different cruises lines we have been on. They did not carry egg crates onboard and instead gave us an extra duvet. It helps, but honestly we decided not to book another Viking cruise we had planned, only for this reason, since we just did not sleep very well. I know the egg crates are unsanitary, but Viking must learn from the likes of Celebrity and Oceania, who provide comfortable beds without the toppers. Too bad since Viking Star is otherwise the best ship we have sailed on so far and the food and service is up there with best as well. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Viking Cruises Posted January 8, 2017 #11 Share Posted January 8, 2017 Dear LarsDK, Thank you for your feedback. While we are delighted to hear you found Viking Star to be among the best, we are also sorry to learn that you found the beds to be uncomfortable, even with the addition of an extra duvet. Your suggestion to provide egg crates onboard has been documented for future consideration. Should you wish to discuss further, however, we would be happy to hear from you directly at TellUs@vikingcruises.com. LarsDK, we appreciate the opportunity to respond and hope that you’ll reconsider joining us aboard in the future. It would be our pleasure to see you again. Kind regards, Viking Cruises We asked for egg crates to be put on the beds on Viking Star, since we found the beds among the most uncomfortable (hardest) of the nine different cruises lines we have been on. They did not carry egg crates onboard and instead gave us an extra duvet. It helps, but honestly we decided not to book another Viking cruise we had planned, only for this reason, since we just did not sleep very well.I know the egg crates are unsanitary, but Viking must learn from the likes of Celebrity and Oceania, who provide comfortable beds without the toppers. Too bad since Viking Star is otherwise the best ship we have sailed on so far and the food and service is up there with best as well. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
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