Wine-O Posted October 10, 2017 #176 Share Posted October 10, 2017 So what prevents anyone from just not doing the survey? I'm not a fan of surveys anyway, and they certainly can't force you to do it. We do the surveys to mention by name those who have provided great service. Occasionally we'll mention some issues that we think needs some extra care & feeding. Link to comment Share on other sites More sharing options...
Clarea Posted October 10, 2017 #177 Share Posted October 10, 2017 So what prevents anyone from just not doing the survey? I'm not a fan of surveys anyway, and they certainly can't force you to do it. Nothing, and that's certainly an option. Link to comment Share on other sites More sharing options...
Sunset Point Posted October 10, 2017 #178 Share Posted October 10, 2017 Nothing, and that's certainly an option. While on a b3b this summer a guest asked how he could do the survey for the first cruise which goes away in over a week when he had no internet on board. They did not offer even a free half hour to have him complete it. So, if it is that important and a consecutive cruiser would be a good judge of service, why wouldn't they comply with his request? Sent from my iPad using Tapatalk Link to comment Share on other sites More sharing options...
nealstuber Posted October 10, 2017 #179 Share Posted October 10, 2017 That's a good point... if there is a sudden downturn in completed surveys I'm sure the powers that be will quickly want to find out why. I’m toying with answering every question N/A except the new question that started this thread. In comments I’ll put “I declined to answer all questions because I have been discouraged from giving an honest appraisal by RCCL staff who are saying a 10 is the only score that counts” Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted October 10, 2017 #180 Share Posted October 10, 2017 While on a b3b this summer a guest asked how he could do the survey for the first cruise which goes away in over a week when he had no internet on board. They did not offer even a free half hour to have him complete it. So, if it is that important and a consecutive cruiser would be a good judge of service, why wouldn't they comply with his request? Good question. On several of our B2B cruises, they gave us an access code for about 30 minutes of internet just for the survey. Link to comment Share on other sites More sharing options...
Biker19 Posted October 10, 2017 #181 Share Posted October 10, 2017 Good question. On several of our B2B cruises, they gave us an access code for about 30 minutes of internet just for the survey. You would think RCI could put the survey in the list of links that works without a VOOM package. [emoji19] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted October 10, 2017 #182 Share Posted October 10, 2017 You would think RCI could put the survey in the list of links that works without a VOOM package. [emoji19] You're being much too logical for Royal Caribbean again. Link to comment Share on other sites More sharing options...
grapau27 Posted October 10, 2017 #183 Share Posted October 10, 2017 I’m toying with answering every question N/A except the new question that started this thread. In comments I’ll put “I declined to answer all questions because I have been discouraged from giving an honest appraisal by RCCL staff who are saying a 10 is the only score that counts” Sent from my iPhone using Forums Interesting post,i wonder if they would respond to you if you did that? Link to comment Share on other sites More sharing options...
voyager70 Posted October 10, 2017 #184 Share Posted October 10, 2017 I’m toying with answering every question N/A except the new question that started this thread. In comments I’ll put “I declined to answer all questions because I have been discouraged from giving an honest appraisal by RCCL staff who are saying a 10 is the only score that counts” Sent from my iPhone using Forums Love this idea, think I might do that for my next survey. Link to comment Share on other sites More sharing options...
Ocean Boy Posted October 10, 2017 #185 Share Posted October 10, 2017 You would think RCI could put the survey in the list of links that works without a VOOM package. [emoji19] Sent from my iPhone using Forums How would that work? At present I get a link to the survey sent to me in my e-mail and the link expires after you complete the survey. If they had an open link anyone could do surveys and as many times as they wanted. Link to comment Share on other sites More sharing options...
Ocean Boy Posted October 10, 2017 #186 Share Posted October 10, 2017 Love this idea, think I might do that for my next survey. I am kind of liking the idea, too. Link to comment Share on other sites More sharing options...
Clarea Posted October 10, 2017 #187 Share Posted October 10, 2017 How would that work? At present I get a link to the survey sent to me in my e-mail and the link expires after you complete the survey. If they had an open link anyone could do surveys and as many times as they wanted. I think Biker was saying that the survey website should be one of the free websites you can use from the ship. Link to comment Share on other sites More sharing options...
grapau27 Posted October 10, 2017 #188 Share Posted October 10, 2017 Love this idea, think I might do that for my next survey. It would be interesting what their response would be if we all did that. Link to comment Share on other sites More sharing options...
Ocean Boy Posted October 10, 2017 #189 Share Posted October 10, 2017 I think Biker was saying that the survey website should be one of the free websites you can use from the ship. I know, but somehow they would have to get a code to you to unlock the survey or anyone would be able to go to the website and fill out surveys. I don't understand how they would have any control over having an open site. Link to comment Share on other sites More sharing options...
Clarea Posted October 10, 2017 #190 Share Posted October 10, 2017 I know, but somehow they would have to get a code to you to unlock the survey or anyone would be able to go to the website and fill out surveys. I don't understand how they would have any control over having an open site. I see what you are saying, the link to the survey normally comes to our personal email, which we would still need internet access to read. Good point. Link to comment Share on other sites More sharing options...
Biker19 Posted October 10, 2017 #191 Share Posted October 10, 2017 I know, but somehow they would have to get a code to you to unlock the survey or anyone would be able to go to the website and fill out surveys. I don't understand how they would have any control over having an open site. The survey could be limited by booking/name and can be only submitted once. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
rpmljm Posted October 10, 2017 #192 Share Posted October 10, 2017 How can we find out for sure what RCCL is doing with the money we give in good faith as tips? I assume that if I add a tip to a restaurant bill, our waiter is getting that amount. I would not be happy to learn that the restaurant is not giving them that amount. I assume the same if I auto add my cruise tips to my account. Link to comment Share on other sites More sharing options...
voyager70 Posted October 10, 2017 #193 Share Posted October 10, 2017 It would be interesting what their response would be if we all did that. If enough people responded this way it might bring about change, but truth is CC members are just a tiny percent of total cruisers. Still, we can try! Link to comment Share on other sites More sharing options...
nealstuber Posted October 10, 2017 #194 Share Posted October 10, 2017 How can we find out for sure what RCCL is doing with the money we give in good faith as tips? Anyone who has a current booking could try here... https://secure.royalcaribbean.com/customersupport/contactUsOnline.do Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
voyager70 Posted October 10, 2017 #195 Share Posted October 10, 2017 Anyone who has a current booking could try here... https://secure.royalcaribbean.com/customersupport/contactUsOnline.do Sent from my iPhone using Forums I would hardly trust the response from that site ;p Link to comment Share on other sites More sharing options...
JimAOk1945 Posted October 11, 2017 #196 Share Posted October 11, 2017 I’m toying with answering every question N/A except the new question that started this thread. In comments I’ll put “I declined to answer all questions because I have been discouraged from giving an honest appraisal by RCCL staff who are saying a 10 is the only score that counts” Sent from my iPhone using Forums Excellent idea!! I think I will do this next year after our December cruise. Thanks! Sent from my SAMSUNG-SM-N920A using Forums mobile app Link to comment Share on other sites More sharing options...
nealstuber Posted October 11, 2017 #197 Share Posted October 11, 2017 I would hardly trust the response from that site ;p Well what site should we trust?? And to be honest, I’m not sure why we’re all so wrapped up in how this particular group of people gets paid. Almost any tip we give on land goes in to a pool and we have no idea how it is split up (especially when we’re writing it in on the credit card bill). I call the cable company or the cell phone company and a few minutes later I get a call to take a survey, never give a second thought about the impact it might have on the person who just helped me. I get that over a week you build more of a relationship with your server on the cruise, but with so many people doing MTD, that’s not even an issue for many. This has been a fun thread but honestly, what other people make and how they make it is their business - and I think most of us feel that way about every other job except a steward, waiter, and assistant who took care of us for a week. Probably a disproportionate focus. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare LMaxwell Posted October 11, 2017 #198 Share Posted October 11, 2017 Yes, but anything less than a 10 will shortchange the RCI employee. I have to perform to my plan to get maximum compensation as well. Rating average or good service as a 10 is one thing. Rating poor, sub-par, or mediocre service a 10 is ultimately doing you more of a disservice than the employees. Link to comment Share on other sites More sharing options...
davekathy Posted October 11, 2017 #199 Share Posted October 11, 2017 I have to perform to my plan to get maximum compensation as well. Rating average or good service as a 10 is one thing. Rating poor, sub-par, or mediocre service a 10 is ultimately doing you more of a disservice than the employees. And to the all future guests. Link to comment Share on other sites More sharing options...
voyager70 Posted October 11, 2017 #200 Share Posted October 11, 2017 Well what site should we trust?? And to be honest, I’m not sure why we’re all so wrapped up in how this particular group of people gets paid. Almost any tip we give on land goes in to a pool and we have no idea how it is split up (especially when we’re writing it in on the credit card bill). I call the cable company or the cell phone company and a few minutes later I get a call to take a survey, never give a second thought about the impact it might have on the person who just helped me. I get that over a week you build more of a relationship with your server on the cruise, but with so many people doing MTD, that’s not even an issue for many. This has been a fun thread but honestly, what other people make and how they make it is their business - and I think most of us feel that way about every other job except a steward, waiter, and assistant who took care of us for a week. Probably a disproportionate focus. Sent from my iPhone using Forums Royal's website has been a notorious joke, hence my reply. Sorry that caused so much ananjst for you:) Link to comment Share on other sites More sharing options...
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