Spire2000 Posted February 13, 2017 #1 Share Posted February 13, 2017 I had to unfortunately convey an urgent message to my parents on the Rotterdam this morning. I phoned HAL's Seattle office and they were very kind and helpful. The lady transcribed my message and then said it would be sent to the ship immediately. My parents were notified on the ship (Half Moon Cay) within 30 minutes of my calling the Seattle office. I'm very impressed with the service and the speed. I just wanted to note that here for everyone. Link to comment Share on other sites More sharing options...
Rare kazu Posted February 13, 2017 #2 Share Posted February 13, 2017 That is excellent news. thanks so much for sharing :) Link to comment Share on other sites More sharing options...
Rare 1of4 Posted February 13, 2017 #3 Share Posted February 13, 2017 Although I'm sorry to hear you had the need to make use of these services, it is very reassuring to me how professionally and swiftly HAL handled your message. Thank you for sharing your experience. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted February 13, 2017 #4 Share Posted February 13, 2017 That is wonderful that HAL was efficient in getting your urgent message to your parents. Sorry you had to send them a message and hope all is well or will be well. Link to comment Share on other sites More sharing options...
gracebest Posted February 13, 2017 #5 Share Posted February 13, 2017 I had to unfortunately convey an urgent message to my parents on the Rotterdam this morning. I phoned HAL's Seattle office and they were very kind and helpful. The lady transcribed my message and then said it would be sent to the ship immediately. My parents were notified on the ship (Half Moon Cay) within 30 minutes of my calling the Seattle office. I'm very impressed with the service and the speed. I just wanted to note that here for everyone. Could you share the phone number you called? Thanks. Link to comment Share on other sites More sharing options...
Charlie1422 Posted February 13, 2017 #6 Share Posted February 13, 2017 That's very reassuring news. Thanks for letting us all know! Sent from my XT1650 using Forums mobile app Link to comment Share on other sites More sharing options...
Spire2000 Posted February 13, 2017 Author #7 Share Posted February 13, 2017 Could you share the phone number you called? Thanks. Here's the number I called. It seems to be a general info line for HAL. I just pressed "0" when they started rambling off options. When the lady picked up, she handled my request personally, no transferring of the call necessary. "Emergency Phone Numbers Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. During regular business hours, please call: 800-426-0327. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Outside of these hours and during holidays, please call 888-361-8803, or 206-301-5293." Link to comment Share on other sites More sharing options...
Spire2000 Posted February 13, 2017 Author #8 Share Posted February 13, 2017 Thanks everyone for the well wishes. I hope this reassures some folks. Link to comment Share on other sites More sharing options...
Lizzie68 Posted February 13, 2017 #9 Share Posted February 13, 2017 Thank you for posting this. It is so reassuring for all of us as I am sure most worry about "what if...." situations arising when we or any of our family are cruising. Link to comment Share on other sites More sharing options...
Cruising-along Posted February 13, 2017 #10 Share Posted February 13, 2017 Thank you for letting us know. It's always a worry when we travel, I have an elderly parent and it's good to know that family can reach me quickly and efficiently. Thank you for putting my mind at ease, and I hope that all is well or will be well with you. :) Link to comment Share on other sites More sharing options...
Alberta Quilter Posted February 13, 2017 #11 Share Posted February 13, 2017 We once had a situation where my sister needed to contact us while on a cruise. It was the one time, we hadn't provided the details of the trip to her. She called HAL without any information other than our names. They found us and left a message. We were in Aruba that day and when we came back to the ship, we found one of those invitation type cards in our mail slot from Guest Relations, which asked us to contact the front desk. There we were told that there was a family emergency and to contact my sister. We were able to use the phone at the front desk to make the call (there was no charge). Needless to say, since then, we provide our full itinerary to at least three family members prior to sailing. Thankfully, it hasn't been used. Link to comment Share on other sites More sharing options...
gracebest Posted February 15, 2017 #12 Share Posted February 15, 2017 Here's the number I called. It seems to be a general info line for HAL. I just pressed "0" when they started rambling off options. When the lady picked up, she handled my request personally, no transferring of the call necessary. "Emergency Phone Numbers Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. During regular business hours, please call: 800-426-0327. Representatives are available from 5:00 a.m. to 7:00 p.m. Monday through Friday and from 7:00 a.m. to 3:30 p.m. Saturday and Sunday (Pacific Time). Outside of these hours and during holidays, please call 888-361-8803, or 206-301-5293." Thank you o much for posting you're experience with this. It is reassuring to know how this works. I hope all is well with you and your family. Link to comment Share on other sites More sharing options...
DaveOKC Posted February 15, 2017 #13 Share Posted February 15, 2017 So nice to hear how well HAL handled this. In my experience, they are far better than most companies in provided great customer service. We have experienced this numerous times in dealing with HAL service staff, either on the phone, shore based and onboard. Link to comment Share on other sites More sharing options...
Rare Copper10-8 Posted February 15, 2017 #14 Share Posted February 15, 2017 Bravo Zulu HAL Link to comment Share on other sites More sharing options...
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