puckstoper9 Posted March 1, 2017 #126 Share Posted March 1, 2017 Unfortunately, 24 hour holds haven't been around on Royal for quite some time. I believe you are mistaken I placed a 24 hr hold on a cruise last week. Link to comment Share on other sites More sharing options...
Ocean Boy Posted March 1, 2017 #127 Share Posted March 1, 2017 Add me to the list! Oasis March 12 cruise cancelled twice - once on February 4, and then again on February 8. Both reservations reinstated, but still waiting on more than $1800 in refunds from cancelled specialty dining, drink and internet packages. Sent from my iPhone using Forums So RCI can cancel cruises that are paid in full and they can tie up $1800.00 of yours that they are not entitled to. Must be nice to be able to do business that way.:rolleyes: Link to comment Share on other sites More sharing options...
grapau27 Posted March 1, 2017 #128 Share Posted March 1, 2017 I can't believe the misfortune of all you fellow cc members it is diabolical. It is sad and strange that in the UK RC have been offering free drinks packages and buy 1 get 1 half price for almost 5 months. Sent from my Kestrel using Forums mobile app Link to comment Share on other sites More sharing options...
CarpeCerevisi Posted March 1, 2017 #129 Share Posted March 1, 2017 I used to work in the IT field as a Software Developer. I'm horrified they let the "code" that is causing this issue into production. "Bugs" of this magnitude should never see the light of day. At the same time, I'm not surprised. It is pretty clear to me that we (those of us using the RCI web site) are effectively RCI's Quality Assurance department. I see no evidence that anyone else is doing any testing. Having worked in a shop that didn't do QA, I can say it is no way to run a business. ... As someone who just retired after 37 years as a software developer, I have to agree. Unfortunately, QA as we used to know it is a thing of the past. Nowadays, the code just has to pass some "user stories" and then out it goes. The bug in this case, however, I would consider to be very serious and if it truly has occurred multiple times over a period of time, I find it unbelievable that it hasn't been fixed yet. Link to comment Share on other sites More sharing options...
Rare JessyCruises Posted March 1, 2017 #130 Share Posted March 1, 2017 Add me to the list! Oasis March 12 cruise cancelled twice - once on February 4, and then again on February 8. Both reservations reinstated, but still waiting on more than $1800 in refunds from cancelled specialty dining, drink and internet packages. Sent from my iPhone using Forums Wow! Was yours caused by cancelling and rebooking something in your Cruise Planner too? Link to comment Share on other sites More sharing options...
Clarea Posted March 2, 2017 #131 Share Posted March 2, 2017 I believe you are mistaken I placed a 24 hr hold on a cruise last week. Once again there's no consistency. The 24 hour holds have been removed from some, but not all, sailings. Link to comment Share on other sites More sharing options...
hkdmama Posted March 2, 2017 #132 Share Posted March 2, 2017 I was just reading about your ordeal. I am going in August and I don't know if I want to make any reservations. Glad to hear it all worked out for you Link to comment Share on other sites More sharing options...
suztocruz Posted March 2, 2017 #133 Share Posted March 2, 2017 Wow! Was yours caused by cancelling and rebooking something in your Cruise Planner too? RC could not explain why it was cancelled the first time. The second time they said it was cancelled because I had a mysterious balance of $80, but couldn't tell us what the balance was for. I did cancel and repurchase drink and internet packages, so I'm guessing that is was triggered the cancellations. I check the website each day to make sure I still have a reservation, but I'm not going anywhere near that cruise planner again! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare JessyCruises Posted March 2, 2017 #134 Share Posted March 2, 2017 RC could not explain why it was cancelled the first time. The second time they said it was cancelled because I had a mysterious balance of $80, but couldn't tell us what the balance was for. I did cancel and repurchase drink and internet packages, so I'm guessing that is was triggered the cancellations. I check the website each day to make sure I still have a reservation, but I'm not going anywhere near that cruise planner again! Sent from my iPhone using Forums Brutal! Their IT is a hot mess Link to comment Share on other sites More sharing options...
hpy2b246 Posted March 2, 2017 #135 Share Posted March 2, 2017 Talk about adding insult to injury! You should be able to get the discounted prices. I have now been charged for all the cancelled reservations (internet, drink packages, specialty restaurants) at the discounted prices that I purchased them, including the Sip & Stream rate. My current issue now appears to be that none of the reservations that Royal cancelled were refunded to my credit card but yet I have been charged again when they reinstated my reservations. ::sigh:: I've asked my travel agent to look into that tomorrow. I have a new reservation # but, still waiting....... for a resolution and to find out what will be done about my purchases. I also have not been refunded for anything and never got a cancellation for the Sip & Stream package. I don't know what is taking so long. This afternoon when I called my TA she said she didn't want to push too hard... UGH this is their mistake! Link to comment Share on other sites More sharing options...
grapau27 Posted March 2, 2017 #136 Share Posted March 2, 2017 I have a new reservation # but, still waiting....... for a resolution and to find out what will be done about my purchases. I also have not been refunded for anything and never got a cancellation for the Sip & Stream package. I don't know what is taking so long. This afternoon when I called my TA she said she didn't want to push too hard... UGH this is their mistake! The TA should be pushing RC because they made the booking for your cruise and I would let them know if they want future business from you they need to sort it pronto. Sent from my Kestrel using Forums mobile app Link to comment Share on other sites More sharing options...
Ocean Boy Posted March 2, 2017 #137 Share Posted March 2, 2017 I have a new reservation # but, still waiting....... for a resolution and to find out what will be done about my purchases. I also have not been refunded for anything and never got a cancellation for the Sip & Stream package. I don't know what is taking so long. This afternoon when I called my TA she said she didn't want to push too hard... UGH this is their mistake! Why? She doesn't want RCI to get huffy over mistakes that they are making and the impact that they are having on other people's lives? Link to comment Share on other sites More sharing options...
molly361 Posted March 2, 2017 #138 Share Posted March 2, 2017 Sorry if I missed it but is RCL giving you guys that got your bookings cancelled some sort of OBC for the mess? I certainly hope so Link to comment Share on other sites More sharing options...
Sherman793 Posted March 2, 2017 #139 Share Posted March 2, 2017 Well happily I emerged from my cancellation and rebooking unscathed. I think that the fact that I called and Royal's customer service person cancelled my original Voom and Beverage package and switched me themselves saved me. My credit appeared on my charge card today after 8 days and I looked and my booking is still there. Whew! I admit I was concerned. I think everyone that was affected did their own cancellation and rebooking of the offer. I hope they all get it resolved to their satisfaction quickly!! Link to comment Share on other sites More sharing options...
Paulette3028 Posted March 2, 2017 #140 Share Posted March 2, 2017 I believe you are mistaken I placed a 24 hr hold on a cruise last week. We have tried to put 24 hour holds on cruises but it doesn't give us the option. That has been our personal experience. Link to comment Share on other sites More sharing options...
Paulette3028 Posted March 2, 2017 #141 Share Posted March 2, 2017 I have a new reservation # but, still waiting....... for a resolution and to find out what will be done about my purchases. I also have not been refunded for anything and never got a cancellation for the Sip & Stream package. I don't know what is taking so long. This afternoon when I called my TA she said she didn't want to push too hard... UGH this is their mistake! Maybe it is time for a new travel agent....resolving issues is what they are there for. Link to comment Share on other sites More sharing options...
Cel_cruise Posted March 2, 2017 #142 Share Posted March 2, 2017 Maybe it is time for a new travel agent....resolving issues is what they are there for. Well said - your TA is out of line if they are not fighting for you all day to get this fixed. And fast. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Paulette3028 Posted March 2, 2017 #143 Share Posted March 2, 2017 Well said - your TA is out of line if they are not fighting for you all day to get this fixed. And fast. Sent from my iPhone using Forums I can tell you this....when we had our booking cancelled back in 2015, it had nothing to do with any other issue as it appears this current issue is attached to and therefore affecting many cruise bookings. My TA was very ineffective in resolving the problem -- her 'travel agency chain of command' was useless. Needless to say, she NEVER got another booking from us. It took me going directly to senior members of the executive team at Royal to have people in their department solve the problem. We did get a nice OBC for all of the headache. Since the current situation seems to be a widespread problem maybe they will be less open to giving OBC's and just getting all the reservations back to what they were, they feel should be 'good enough'.....if I was the cruiser that would not be 'good enough'. Link to comment Share on other sites More sharing options...
Cuizer2 Posted March 2, 2017 #144 Share Posted March 2, 2017 I have a new reservation # but, still waiting....... for a resolution and to find out what will be done about my purchases. I also have not been refunded for anything and never got a cancellation for the Sip & Stream package. I don't know what is taking so long. This afternoon when I called my TA she said she didn't want to push too hard... UGH this is their mistake! Appears to me that your TA is a little too cozy with Royal Caribbean. Your TA represents you, not the cruise line. Once this is finally cleared up, I suggest a search for another TA who understand who is the customer in this relationship. Link to comment Share on other sites More sharing options...
Rare JessyCruises Posted March 2, 2017 #145 Share Posted March 2, 2017 When does a reservation fall off My Cruises? I sail Sunday. Cruise planner shuts down tonight at Midnight. I do not want to have a stroke if I wake up in the morning and my reservation is gone :) Link to comment Share on other sites More sharing options...
Clarea Posted March 2, 2017 #146 Share Posted March 2, 2017 When does a reservation fall off My Cruises? I sail Sunday. Cruise planner shuts down tonight at Midnight. I do not want to have a stroke if I wake up in the morning and my reservation is gone :) Don't know exactly, but sometime in the last 72 hours. Link to comment Share on other sites More sharing options...
JupiterTwo Posted March 2, 2017 #147 Share Posted March 2, 2017 ... if someone's reservation is cancelled for a third time, they get a free set of steak knives for two and a free bottle of water. And then their credit card will be charged for the bottle of water.:D Link to comment Share on other sites More sharing options...
grapau27 Posted March 2, 2017 #148 Share Posted March 2, 2017 And then their credit card will be charged for the bottle of water.:D That would just put the tin hat on it but nothing would surprise me. Sent from my Kestrel using Forums mobile app Link to comment Share on other sites More sharing options...
Canuckle-head Posted March 3, 2017 Author #149 Share Posted March 3, 2017 Royal is still working to resolve all my cancellation issues. My travel agent indicates that she believes Royal is working hard to fix things. We have almost everything that was cancelled back in place but I am still waiting for our iFly reservation and a few MyTime dining reservations to be reinstated. Today my travel agent worked out with Royal all the refunds due to me for a bunch of cancelled items (internet packages, beverage packages, restaurant reservations, etc) totaling approx. $2,400. Apparently those refunds have now been processed today though I must wait to see them posted to my credit card account. Strange that Royal appears to have had no problem charging me again to replace all the items they cancelled but then failed to actually process refunds for all the items they cancelled in the first place. Anyways, I do feel like I am getting very close to having this mess resolved - crossing my fingers I won't be one of the poor souls who has their reservation cancelled for a second time. Link to comment Share on other sites More sharing options...
Snit13 Posted March 3, 2017 #150 Share Posted March 3, 2017 Royal is still working to resolve all my cancellation issues. My travel agent indicates that she believes Royal is working hard to fix things. We have almost everything that was cancelled back in place but I am still waiting for our iFly reservation and a few MyTime dining reservations to be reinstated. Today my travel agent worked out with Royal all the refunds due to me for a bunch of cancelled items (internet packages, beverage packages, restaurant reservations, etc) totaling approx. $2,400. Apparently those refunds have now been processed today though I must wait to see them posted to my credit card account. Strange that Royal appears to have had no problem charging me again to replace all the items they cancelled but then failed to actually process refunds for all the items they cancelled in the first place. Anyways, I do feel like I am getting very close to having this mess resolved - crossing my fingers I won't be one of the poor souls who has their reservation cancelled for a second time. If this is ever resolved, you will need an extra vacation. I can't imagine the headache/heartache this has caused you and your family. Best wishes for a successful resolution. Link to comment Share on other sites More sharing options...
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