njsonja Posted March 17, 2017 #1 Share Posted March 17, 2017 There is an urgent situation and I need to contact via email some of the higher ups at Carnival. Can anyone please give me any emails you may have had. I'm looking for corporate emails. ASAP. This is urgent. Many thanks. Sonja Link to comment Share on other sites More sharing options...
Micahs Grandad Posted March 17, 2017 #2 Share Posted March 17, 2017 Post something on John Healds fb page Link to comment Share on other sites More sharing options...
hotsauce126 Posted March 17, 2017 #3 Share Posted March 17, 2017 Pretty sure you're gonna have to try to escalate to that level Link to comment Share on other sites More sharing options...
alcatalog Posted March 17, 2017 #4 Share Posted March 17, 2017 Did you try the normal escalation path and it didn't work? not exactly sure what constitutes a higher-up yet I find it doubtful any Customer Service manager would not be able to solve a consumer issue. Good luck! Link to comment Share on other sites More sharing options...
christa623 Posted March 17, 2017 #5 Share Posted March 17, 2017 The best luck I've had is to post on Carnival's Facebook page. The two departments I was having issues with called within 3 days to fix everything. Link to comment Share on other sites More sharing options...
christa623 Posted March 17, 2017 #6 Share Posted March 17, 2017 Did you try the normal escalation path and it didn't work? not exactly sure what constitutes a higher-up yet I find it doubtful any Customer Service manager would not be able to solve a consumer issue. Good luck! With my issue we called on 3 separate occasions and were told three different things. Finally escalated it via Facebook posting and it was solved. Link to comment Share on other sites More sharing options...
njsonja Posted March 17, 2017 Author #7 Share Posted March 17, 2017 I have tweeted. I spoke to guest relations. I cannot find anything for John Heald's email. I prefer not to post about this situation publicly either. Or bring the media into it either Link to comment Share on other sites More sharing options...
estillcrew Posted March 17, 2017 #8 Share Posted March 17, 2017 If it's so urgent, call carnival and demand to speak to management. If you aren't satisfied there, ask for their supervisor. Continue doing this. Persistence pays off. Can I ask what it is for? Some things on the ship are run by outside companies. I had a major problem with the spa on the Dream, and after complaining to the spa and guest services on board, talking to the medical doctor on board, placing several phone calls and emails to Carnival, someone at corporate finally gave me the number of the company that runs the spas on all Carnival ships. There was nothing that Carnival could have done about the situation since the spa is run by a third party. Once I got in touch with the company that runs the spas on Carnival, they immediately handled the situation. Link to comment Share on other sites More sharing options...
JVilleGal Posted March 17, 2017 #9 Share Posted March 17, 2017 Here are the Executive Contacts for Carnival: http://elliott.org/company-contacts/carnival-cruise-lines/ Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted March 17, 2017 #10 Share Posted March 17, 2017 This about your Carnival Pride Repo Cruise? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
sanger727 Posted March 17, 2017 #11 Share Posted March 17, 2017 The 'higher ups' wouldn't have any time to do their jobs if they actually read every email, letter, or listened to every voicemail from a customer unhappy w the customer service they received. Typically to get the attention of a 'higher up' it has to pass through the chain of managers who are unable to resolve it and put in touch with another one. I'm a low level supervisor at work and while many people want to bypass me and go straight to the top; it isn't happening. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted March 17, 2017 #12 Share Posted March 17, 2017 There is an urgent situation and I need to contact via email some of the higher ups at Carnival. Can anyone please give me any emails you may have had. I'm looking for corporate emails. ASAP. This is urgent. Many thanks. Sonja Sonja I saw your post on Facebook. I agree with another poster on FB to DELETE your email address. You are opening yourself to big trouble with hackers, spammers and other bad people! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
njsonja Posted March 17, 2017 Author #13 Share Posted March 17, 2017 Plz forgive. I cannot post the issue here. Yes it has to do with the Pride cruise. I'm not going into details here. Ty in re email and fb. But it is urgent. Ty. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted March 17, 2017 #14 Share Posted March 17, 2017 Plz forgive. I cannot post the issue here. Yes it has to do with the Pride cruise. I'm not going into details here. Ty in re email and fb. But it is urgent. Ty. Sent from my iPhone using Forums I gave you the Executive Contacts above Note: your email is still there!!! Good grief Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
BNBR Posted March 17, 2017 #15 Share Posted March 17, 2017 I just start looking up the top executive persons in the company and blow up all their phones. It's worked every time when I have something that is not handled by the normal process. Believe me, once someone in a high ranking position at the corporate office gets annoyed by your calls, it gets handled immediately. This works for any company. Link to comment Share on other sites More sharing options...
snowskier Posted March 17, 2017 #16 Share Posted March 17, 2017 Send a return receipt requested, must be signed for by recipient letter to the person you want to get in touch with. It will gets their attention. Did that once and it worked! Link to comment Share on other sites More sharing options...
JVilleGal Posted March 17, 2017 #17 Share Posted March 17, 2017 I see they answered you on Twitter :) Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
njsonja Posted March 17, 2017 Author #18 Share Posted March 17, 2017 I don't know how to remove my email from Fb. Plz give me instructions. My mom was rushed to the hospital. Dealing with that now. Yes they answered me on twitter. That was useless. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted March 17, 2017 #19 Share Posted March 17, 2017 I don't know how to remove my email from Fb. Plz give me instructions. My mom was rushed to the hospital. Dealing with that now. Yes they answered me on twitter. That was useless. Sent from my iPhone using Forums You should be able to click on your original post in either little downward ^ arrow in the right corner or toward the bottom next to reply. (Might say "more") and hit edit and go back and delete your email address. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
JVilleGal Posted March 17, 2017 #20 Share Posted March 17, 2017 I don't know how to remove my email from Fb. Plz give me instructions. My mom was rushed to the hospital. Dealing with that now. Yes they answered me on twitter. That was useless. Sent from my iPhone using Forums Use my contact I posted above to write to Carnival Executives. Don't expect them to get right back to you. They get HUNDREDS of letters daily and every one thinks their issue is earth shattering. This is a week end and they don't work week ends either and it's already after 2 in Miami. Hope your mom is alright! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
njsonja Posted March 17, 2017 Author #21 Share Posted March 17, 2017 Tysm. I deleted the entire post. Email gone. Tysm tysm. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
njsonja Posted March 25, 2017 Author #22 Share Posted March 25, 2017 ty one and all...mom is in rehab now...carnival contacted me...ty again Link to comment Share on other sites More sharing options...
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