deliver42 Posted June 22, 2017 #301 Share Posted June 22, 2017 I just put a 24 hour hold on the Equinox for Dec.2018. I had no problem using Chrome doing the reservation, but I have 2 total charges coming up. The first is on the reservation after adding everything I want. Then there is another big total at the bottom of the page that is $100.00 more. I've never seen this on any cruise line, including X. Does anyone know what this is about? Link to comment Share on other sites More sharing options...
dodger1964 Posted June 22, 2017 #302 Share Posted June 22, 2017 I don't think Celebrity's site is that bad... I just searched on the site with the following filters: 1- May, 2018 2- Europe 3- Amsterdam Resulting cruises - 5 2 for Alaska 1 for New Zealand 2 for Bahamas Link to comment Share on other sites More sharing options...
njaloha Posted June 22, 2017 #303 Share Posted June 22, 2017 I don't think Celebrity's site is that bad... I just searched on the site with the following filters: 1- May, 2018 2- Europe 3- Amsterdam Resulting cruises - 5 2 for Alaska 1 for New Zealand 2 for Bahamas [emoji44] this made my day. Thank you for the gafaw Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare hcat Posted June 22, 2017 #304 Share Posted June 22, 2017 I don't think Celebrity's site is that bad... I just searched on the site with the following filters: 1- May, 2018 2- Europe 3- Amsterdam Resulting cruises - 5 2 for Alaska 1 for New Zealand 2 for Bahamas Recent Celeb tweet Thank you for your feedback. We are continuously enhancing our new website experience to be more engaging and intuitive.3:57 PM · Jun 19, 2017 Maybe website IT intuition was that you'd prefer other ports! Link to comment Share on other sites More sharing options...
SargassoPirate Posted June 22, 2017 #305 Share Posted June 22, 2017 You know, what's really sad is that Celebrity's website is so screwed up that we now have a support group going here on Cruise Critic to help each other figure out how to navigate it and maybe get a booking or two done. That alone speaks volumes and should be a major embarrassment to the suits at Celebrity. If the Titanic had been a Celebrity ship, the announcement after hitting the iceberg would've been "No reason to panic folks, we've just stopped to take on some ice" Link to comment Share on other sites More sharing options...
Luvcrusn Posted June 22, 2017 #306 Share Posted June 22, 2017 No problems there!!!!!!😲 Sent from my SM-G930V using Forums mobile app Link to comment Share on other sites More sharing options...
ChucktownSteve Posted June 22, 2017 #307 Share Posted June 22, 2017 I just put a 24 hour hold on the Equinox for Dec.2018. I had no problem using Chrome doing the reservation, but I have 2 total charges coming up. The first is on the reservation after adding everything I want. Then there is another big total at the bottom of the page that is $100.00 more. I've never seen this on any cruise line, including X. Does anyone know what this is about? ummmm additional profit? That would be my guess. Link to comment Share on other sites More sharing options...
deliver42 Posted June 22, 2017 #308 Share Posted June 22, 2017 I finalized the cruise this morning, and it went back to the lower number. First time on X, and looking forward to it. We looked into the Edge, but weren't impressed enough to justify the cost difference. Link to comment Share on other sites More sharing options...
Happy Cruiser 6143 Posted June 22, 2017 #309 Share Posted June 22, 2017 I don't think Celebrity's site is that bad... I just searched on the site with the following filters: 1- May, 2018 2- Europe 3- Amsterdam Resulting cruises - 5 2 for Alaska 1 for New Zealand 2 for Bahamas Love it! I had the same experience. Different filters but totally unrelated cruises. Just gave up. Don't see how anyone could possibly book a cruise on Celebrity these days. Link to comment Share on other sites More sharing options...
tsklag Posted June 22, 2017 #310 Share Posted June 22, 2017 Two days ago I was looking at a cruise I have booked for October. I noticed that the bed configuration was undefined, so I selected "beds together" and saved changes. My outstanding balance increased by about $300. The next day it still showed the higher amount, so I called Captains Club. After some investigation it was determined that the cruise was repriced without a loyalty promo in effect when I booked it. I asked the agent how such a benign change could cause the cruise to be repriced and she said she has seen cases where changing from late to early dining has caused a similar problem. To add insult to injury, the bed configuration had not been changed and the agent had to do it. Beware making changes of any type on the website. Sent from my SM-T800 using Forums mobile app Link to comment Share on other sites More sharing options...
The Wilkies Posted June 22, 2017 #311 Share Posted June 22, 2017 I am new to Celebrity and got totally confused trying to find out stuff for our cruise. One example is it possible to download the excursions for my cruise? Having said that, I searched another cruise, got flights, transfers and hotel on one simple visit. That was really excellent. Link to comment Share on other sites More sharing options...
Maryeveryday Posted June 22, 2017 #312 Share Posted June 22, 2017 I wish that every company that wants to change their website to their customers, would ask some of their customers to try it out before the roll it out to the public. Too many times, companies think things are great and easier for their customers, when in fact it makes doing business with them much, much more difficult on their website. Celebrity did this. I was contacted and evaluated their proposed new web format and functionality before it went live. I told them it was terrible and to leave well enough alone. They obviously didn't listen to me. Link to comment Share on other sites More sharing options...
deliver42 Posted June 23, 2017 #313 Share Posted June 23, 2017 I tried getting on X's site tonight, and can't do anything. Won't let me sign on or go anywhere without signing on.I've never seen anything like this.I tried Chrome, Edge, and Firefox with no luck. Link to comment Share on other sites More sharing options...
shipster60 Posted June 23, 2017 #314 Share Posted June 23, 2017 Just tried the Celebrity site, it won't let me do anything. No drop down menus work and it won't let me log in. Anyone else experience this? Link to comment Share on other sites More sharing options...
ChiSloop Posted June 23, 2017 #315 Share Posted June 23, 2017 Just tried the Celebrity site, it won't let me do anything. No drop down menus work and it won't let me log in. Anyone else experience this? Yes. Exactly the same. Earlier I got drop downs but when searching the screen just went blank. Hopefully someone is working on it! Link to comment Share on other sites More sharing options...
Luvcrusn Posted June 23, 2017 #316 Share Posted June 23, 2017 Just tried the Celebrity site, it won't let me do anything. No drop down menus work and it won't let me log in. Anyone else experience this? Just tried it on IE, Chrome and Edge and same results. Page loads, then nothing works. I tried the link to the old site and everything works. Quite an improvement!:eek: Link to comment Share on other sites More sharing options...
TeaBag Posted June 23, 2017 #317 Share Posted June 23, 2017 Even on the home page, the links are all dead. So much for the Summer Savings Event. Link to comment Share on other sites More sharing options...
Luvcrusn Posted June 23, 2017 #318 Share Posted June 23, 2017 I am new to Celebrity and got totally confused trying to find out stuff for our cruise. One example is it possible to download the excursions for my cruise? Having said that, I searched another cruise, got flights, transfers and hotel on one simple visit. That was really excellent. You are incredibly blessed and should stop posting and immediately buy lottery tickets!;p Link to comment Share on other sites More sharing options...
caribill Posted June 23, 2017 #319 Share Posted June 23, 2017 There is hope. The current screen when you go to the web site: We're working right now to improve the site Please be patient with us, we're improving your web experience. We'll be back shortly. Link to comment Share on other sites More sharing options...
Canadianhey! Posted June 23, 2017 #320 Share Posted June 23, 2017 Yup same problem for days now. One minute it is good next minute everything is in off in la la land some where. Link to comment Share on other sites More sharing options...
champagne123 Posted June 23, 2017 #321 Share Posted June 23, 2017 I HATE, HATE, HATE THIS NEW WEBSITE. :mad::mad::mad: Link to comment Share on other sites More sharing options...
CaroleSS Posted June 23, 2017 #322 Share Posted June 23, 2017 I HATE, HATE, HATE THIS NEW WEBSITE. :mad::mad::mad: sooooo how to you REALLY feel???? ;p;p Link to comment Share on other sites More sharing options...
deliver42 Posted June 23, 2017 #323 Share Posted June 23, 2017 I called last night , while the site was in LaLa land, and was told by the rep that they are aware if th problems, and are working on it. Anyone have a bridge for sale? Link to comment Share on other sites More sharing options...
RickT Posted June 23, 2017 #324 Share Posted June 23, 2017 Why all the negativity? I for one LOVE the website. I just got off the site looking to book a March cruise out of Ft. Lauderdale. I set the date/departure port filters and Voila.... Alaska Cruises in June. :loudcry: Link to comment Share on other sites More sharing options...
ChucktownSteve Posted June 23, 2017 #325 Share Posted June 23, 2017 Celebrity's main web page 10am Friday 6/23/17. Can't even get into the site. I've been trying to find a January cruise. Guess I should look elsewhere? Link to comment Share on other sites More sharing options...
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