Rare kctwinmommy Posted June 20, 2017 #1 Share Posted June 20, 2017 I was able to log in yesterday, printed most of our documents, but today - nothing is working. I get a message that my reservation # is wrong, that they're working on it, etc... Anyone else having these problems?? We're just a few weeks away from sailing, so this makes me nervous!! Link to comment Share on other sites More sharing options...
Clarea Posted June 20, 2017 #2 Share Posted June 20, 2017 Other problems reported here: http://boards.cruisecritic.com/showthread.php?t=2512643 Link to comment Share on other sites More sharing options...
voyager70 Posted June 20, 2017 #3 Share Posted June 20, 2017 Another day, another website issue. Link to comment Share on other sites More sharing options...
handbellplayer Posted June 20, 2017 #4 Share Posted June 20, 2017 I was able to log in yesterday, printed most of our documents, but today - nothing is working. I get a message that my reservation # is wrong, that they're working on it, etc... Anyone else having these problems?? We're just a few weeks away from sailing, so this makes me nervous!! I am seeing the same thing. I can log in and see my list of cruises, but when I try to access a cruise by clicking on the reservation number it says that the reservation number doesn't exist or throws me back to a page where I have to enter my username and password again. It's been that way all day (I've tried multiple browsers). I need to get into my Cruise Planner - very frustrating! Link to comment Share on other sites More sharing options...
Rare kctwinmommy Posted June 20, 2017 Author #5 Share Posted June 20, 2017 Clarea & Voyager70 - thanks! I missed that post Clarea, but yeah, same issues. Link to comment Share on other sites More sharing options...
Rare kctwinmommy Posted June 20, 2017 Author #6 Share Posted June 20, 2017 I am seeing the same thing. I can log in and see my list of cruises, but when I try to access a cruise by clicking on the reservation number it says that the reservation number doesn't exist or throws me back to a page where I have to enter my username and password again. It's been that way all day (I've tried multiple browsers). I need to get into my Cruise Planner - very frustrating! It is frustrating indeed!! Link to comment Share on other sites More sharing options...
Rare kctwinmommy Posted June 20, 2017 Author #7 Share Posted June 20, 2017 And yesterday, when I wasn't having these specific issues, I couldn't see our detailed account. We have a credit listed on there, but it doesn't make sense. We cancelled an excursion, but that was done 2+ months ago and we already had that credited. And this amount doesn't match that either. But I can't see anything regarding the detailed money part. Link to comment Share on other sites More sharing options...
CLE2CRUISE Posted June 20, 2017 #8 Share Posted June 20, 2017 Lots of the same.... still going on. Lisa N. Link to comment Share on other sites More sharing options...
Noreen411 Posted June 20, 2017 #9 Share Posted June 20, 2017 Hi. I am having the same problems. Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
readytolose Posted June 20, 2017 #10 Share Posted June 20, 2017 And yesterday, when I wasn't having these specific issues, I couldn't see our detailed account. We have a credit listed on there, but it doesn't make sense. We cancelled an excursion, but that was done 2+ months ago and we already had that credited. And this amount doesn't match that either. But I can't see anything regarding the detailed money part. Here is a link to a discussion about that. http://boards.cruisecritic.com/showthread.php?t=2507235 Link to comment Share on other sites More sharing options...
lceranski12 Posted June 20, 2017 #11 Share Posted June 20, 2017 Glad I'm not the only one! I purchased my December cruise (I'm excited and log on a lot, can anyone blame me?) as a surprise for my husband so when I got the error that I couldn't access it because it was being modified I panicked! Thankfully I recently joined this site (after many months of lurking) and was able to save myself the time I would have spent on hold by checking this forum. Link to comment Share on other sites More sharing options...
cruiser fanatic Posted June 20, 2017 #12 Share Posted June 20, 2017 Same issues. Won't let me log in, error messages, etc... Link to comment Share on other sites More sharing options...
nursemommy7578 Posted June 20, 2017 #13 Share Posted June 20, 2017 yep. same here. Its crazy. I've called and they dont seem to care. Oh well...guess I book my excursions elsewhere! Link to comment Share on other sites More sharing options...
Rare BillOh Posted June 20, 2017 #14 Share Posted June 20, 2017 Other problems reported here: http://boards.cruisecritic.com/showthread.php?t=2512643 I also had a similar problem as the OP reported. I did call crown and anchor to verify all was well and to verify my final payment date. Link to comment Share on other sites More sharing options...
Rare BillOh Posted June 20, 2017 #15 Share Posted June 20, 2017 yep. same here. Its crazy. I've called and they dont seem to care. Oh well...guess I book my excursions elsewhere! I posted another thread and I was a bit critical that the Crown and Anchor Rep tried to sell me excursions, drink packages and everything else when I called with this problem, but now that you point it out, I couldn't do it myself online, so he was actually providing a service. Link to comment Share on other sites More sharing options...
Karma5 Posted June 20, 2017 #16 Share Posted June 20, 2017 Clarea & Voyager70 - thanks! I missed that post Clarea, but yeah, same issues. Me too...........can't get into RC Link to comment Share on other sites More sharing options...
CLE2CRUISE Posted June 20, 2017 #17 Share Posted June 20, 2017 It's getting worse! LOL Sorry, something went wrong If the issue persists, please call us at: (866) 562-7625 +1 (305) 341-0204 Our Brand Specialists are waiting Link to comment Share on other sites More sharing options...
Rare ReneeFLL Posted June 21, 2017 #18 Share Posted June 21, 2017 It's a never ending problem. Other large corps have great working websites so why doesn't Royal? If I was one of the big wigs I would be so embarrassed I would be hiding my head in the sand. I guess that's what they are all doing. :eek: Link to comment Share on other sites More sharing options...
BEENSAILING Posted June 21, 2017 #19 Share Posted June 21, 2017 11:39 pm Chicago time. Can't log into any of my cruses. On Safari and Googe Chrome. The "humor" in all of this - the recording - (because offices are closed) - "award winning website" - wonder what the award is for? - the worst website in the cruise industry... Link to comment Share on other sites More sharing options...
sfaaa Posted June 21, 2017 #20 Share Posted June 21, 2017 It's a never ending problem. Other large corps have great working websites so why doesn't Royal? If I was one of the big wigs I would be so embarrassed I would be hiding my head in the sand. I guess that's what they are all doing. :eek: Website used to work just fine until some wise guys decided to screw around with it. If the darn thing works, leave it alone. Link to comment Share on other sites More sharing options...
Queen-79 Posted June 21, 2017 #21 Share Posted June 21, 2017 It happens quite frequently lately. I'm experiencing the same problem. Yesterday at noon (I'm in Europe) at work I saw drinking packages were reasonably priced so I thought to wait till the evening to book them at home where I had my card. And that's when I couldn't get on the website anymore. Strange... because the exact same thing happened last month when excursions were on good sale... coincidence? I'm not sure... Link to comment Share on other sites More sharing options...
cruising_knc Posted June 21, 2017 #22 Share Posted June 21, 2017 I have been trying since yesterday to view my scheduled shore excursions for my upcoming Baltic cruise. Getting the "something went wrong" message. Seems like an awfully long outage so I am wondering if there's an issue with my particular record--and those of others having problems. Will try to call later today. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
tangled1010 Posted June 21, 2017 #23 Share Posted June 21, 2017 Try reloading the page when that message appears. I was/am having the same problems but I did hit reload and it went on through . Good luck [emoji256] Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
sue1138 Posted June 21, 2017 #24 Share Posted June 21, 2017 Today's my last day to do online checking in I've been trying to do it on my Internet for the last two days and still having problems Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Clarea Posted June 21, 2017 #25 Share Posted June 21, 2017 Today's my last day to do online checking in I've been trying to do it on my Internet for the last two days and still having problems The unreliablity of Royal's website is probably an excellent argument for starting the online check-in process right at the 90-day mark. Link to comment Share on other sites More sharing options...
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