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Email from HAL with information about Caribbean cruises

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I just received this email from Holland America regarding our January Caribbean cruise:

 

Dear Valued Guest,

 

We appreciate you booking your upcoming Caribbean cruise with us and want to provide some information regarding our plans in light of the storms that have impacted the region, particularly Hurricane Irma.

 

All of us at Holland America Line are keeping the many people who have been impacted by the recent storms in our thoughts. Our parent company, Carnival Corporation, has already begun outreach and support for those islands impacted on behalf of our family of cruise lines.

 

Holland America Line’s Caribbean cruise season begins in mid-October, and we look forward to continuing to provide the great cruise experience our guests expect as well as the economic support the region relies on, now more than ever. No cruises will be cancelled.

 

Our private island, Half Moon Cay, only experienced minimal damage and will be fully operational on September 16. We are currently assessing itinerary impacts and an update on our 2017 cruises will be provided next week. 2018 itineraries are also currently being evaluated and an update will be provided on October 5.

 

We sincerely encourage booked guests and anyone considering a Caribbean cruise to continue with their plans. There are many islands that were not affected and there is no better show of support for the area and the people than to continue to visit.

 

We thank you for your patience and will contact you again should the situation change. We look forward to welcoming you aboard.

 

Kind regards,

 

Holland America Line

I agree we should all be doing our best to continue supporting tourism in the Caribbean.

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Yep. Just got my email. I sail 11/8 on K with our first port scheduled to be St Martin and the next-to-last St Thomas.

 

Expecting both to be changed/cancelled but all the other ports should be fine.

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Yep. Just got my email. I sail 11/8 on K with our first port scheduled to be St Martin and the next-to-last St Thomas.

 

Expecting both to be changed/cancelled but all the other ports should be fine.

 

Received ours an hour or so ago. We do not expect any major changes in our January Caribbean itinerary either, although I expect some evidence of Irma's wreckage will still be there.

In the meanwhile, I encourage everyone to support Caribbean relief efforts by making financial contributions to legitimate aid groups & organizations.

Smooth sailing :ship: :ship: :ship:

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Just got mine.

 

The way I look at is..... I am on a ship for 10 days. No dishes, no laundry and no house work. As long as we are in the Caribbean I am happy to be on the ship.

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Just got mine.

 

The way I look at is..... I am on a ship for 10 days. No dishes, no laundry and no house work. As long as we are in the Caribbean I am happy to be on the ship.

 

 

I feel the same way. We are cruising 12/24 and I will just be happy to be away. We have a stop scheduled for St. Martin, which I was looking forward to, but if it ends up being something else, then so be it.

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I feel the same way. We are cruising 12/24 and I will just be happy to be away. We have a stop scheduled for St. Martin, which I was looking forward to, but if it ends up being something else, then so be it.

 

Thank you for posting the letter. I wonder why the writer did not sign their name.they signed the company name but are they nameless? :( It may be a particular oddiity of mine but I think if it is worth writing and sending to your 'customers, is it not worth taking owners ship of and signing ? JMO.. Who wrote the letter and/or okayed that it be sent?

 

OP it was vert good of you to share it with us.. thank you..

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Thanks for posting this StLouisCruisers.

 

It sounds very much like what was posted on HAL's FB page a couple of days ago.

 

I would say it is verbatim but I am too lazy to go and look up the FB post and compare. ;)

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This was a General Announcement from HAL to passengers who have bookings that could be affected. It has a number of Campaign ID: HEP17371.

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Like others, we also received the email. We are looking forward to spending 21 days on the Koningsdam and if there are port changes, we totally understand. Will be good to support the locals at the ports we can stop at.

 

 

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OP

Thank you for posting the letter.

I am sure everyone who has seen the destroyed islands on TV are expecting changes to their itineraries.

Hopefully people will accept the changes and not cancel their cruises.

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Got my email as well but it doesn't really tell us anything we didn't know. Hope the next announcement has specifics. I am not fond of surprises. Cruising Nov 18 on Nieu Amsterdam x 2weeks.

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We received the identical letter. Our stops will be Amber Cove, HMC, San Juan and St Thomas (not likely). Not sure what their plan is for St Thomas - St Croix, St Kitts?

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There was a post on the 2017 Grand Asia of today, apparently citing a USA article (for whatever worth) that said that St. Thomas, St. Marten, Tortola and Key West will be closed indefinitely. One line, NCL? is transferring their Eastern Caribbean itinerary to the Western Caribbean. Half Moon Key is undamaged, as are all the Western Caribbean islands. Might want to take a look at it.

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I got the email, too, as I'm on Eurodam in December on an Eastern Caribbean itinerary. HMC, Grand Turk and San Juan all sound like sure bets. I guess we will find out next week what is the substitute for St. Maarten, which was to be the only new-to-me stop of the cruise. I'm excited to know what the new stop will be; and I will have to book another cruise a couple years from now that visits a hopefully recoverd St. Maarten.

 

And if the new port doesn't appeal, I will just stay on the ship. I do have a first-ever poolside cabana!

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Thanks for posting this StLouisCruisers.

 

 

 

It sounds very much like what was posted on HAL's FB page a couple of days ago.

 

 

 

I would say it is verbatim but I am too lazy to go and look up the FB post and compare. ;)

 

 

It's the same, jacqui, or dam close.

 

 

 

Sent from my iPhone using Tapatalk

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OP

 

 

 

Thank you for posting the letter.

 

 

 

I am sure everyone who has seen the destroyed islands on TV are expecting changes to their itineraries.

 

 

 

Hopefully people will accept the changes and not cancel their cruises.

 

 

We're not going to cancel but I am seriously considering changing from Rotterdam to Eurodam. Both go to the ABC's...most other ports on the Rotterdam are heavily damaged.

 

 

 

Sent from my iPhone using Tapatalk

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There was a post on the 2017 Grand Asia of today, apparently citing a USA article (for whatever worth) that said that St. Thomas, St. Marten, Tortola and Key West will be closed indefinitely. One line, NCL? is transferring their Eastern Caribbean itinerary to the Western Caribbean. Half Moon Key is undamaged, as are all the Western Caribbean islands. Might want to take a look at it.

It's NCL. We are on the October 7th sailing of the Escape which was an eastern Caribbean itinerary with Tortola, St. Thomas, and Nassau as the only 3 port stops. Our TA was notified that we are switching to a western Caribbean itinerary of Roatan, Honduras, NCL's port of Harvest Caye (aka Fake Belize), Costa Maya and Cozumel, Mexico. From what I understand, the USVI and BVI as well as St. Marten are off the table for the foreseeable future.

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Got my email as well but it doesn't really tell us anything we didn't know. Hope the next announcement has specifics. I am not fond of surprises. Cruising Nov 18 on Nieu Amsterdam x 2weeks.

 

I appreciated the email (I'm on a Nov. sailing) because it finally gave us the timeline for the information flow. Next week we should know about ports, and for those sailing in 2018, they will know by that October date.

 

I am anxious to find out if they will replace our scheduled St. Maarten call to a sea day, or my hope, an alternative port. We will find out soon :D!

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I'm thankful that I did the Eastern Caribbean last November. I am saddened about the damage to St. Martin. We're on the Eurodam in March 2018 and the only port I'm not sure about is Key West. Our first Caribbean cruise Key West was scheduled to be our final stop but due to high winds, we weren't able to leave the Dominican pier until th morning after we were scheduled to leave. This meant we had to skip Key West. I'm hoping that we can finally make Key West but I've learned to enjoy sea days and just relax.

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Thank you for posting the letter. I wonder why the writer did not sign their name.they signed the company name but are they nameless? :( It may be a particular oddiity of mine but I think if it is worth writing and sending to your 'customers, is it not worth taking owners ship of and signing ? JMO.. Who wrote the letter and/or okayed that it be sent?

 

OP it was vert good of you to share it with us.. thank you..

 

I guess I never thought about it. As long as I am kept informed, I really can't be bothered about a faceless name at the bottom.

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I got one too for my December 27, 2017 Partial Canal Transit cruise.

 

I was really surprised because the only scheduled stop that may have had damage was Half Moon Cay. The other stops are Aruba, Curacao, Columbia, and Costa Rica.

 

I guess I got it because of the scheduled Half Moon Cay stop, but I can't see any reason the rest of the itinerary would be re-scheduled or changed.

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Did you folks receive your emails directly from HAL or through your TA if you're working with one? I'm still waiting to find out what will happen with our cruise. We are scheduled for Dec 8-22, 2017 Southern Caribbean on the Veendam. Tortola and St Martin are on our itinerary. I guess it may be too soon to hear about anything this far out. I imagine HAL is working very hard to make changes.

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Did you folks receive your emails directly from HAL or through your TA if you're working with one? I'm still waiting to find out what will happen with our cruise. We are scheduled for Dec 8-22, 2017 Southern Caribbean on the Veendam. Tortola and St Martin are on our itinerary. I guess it may be too soon to hear about anything this far out. I imagine HAL is working very hard to make changes.

 

 

 

We got the email directly from HAL even though we booked through a TA. Our cruise is Nov 28-Dec20. I expect there will be some changes to ports in ours and we will be updated once the cruise is closer.

 

 

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Did you folks receive your emails directly from HAL or through your TA if you're working with one? I'm still waiting to find out what will happen with our cruise. We are scheduled for Dec 8-22, 2017 Southern Caribbean on the Veendam. Tortola and St Martin are on our itinerary. I guess it may be too soon to hear about anything this far out. I imagine HAL is working very hard to make changes.

 

We are on your cruise and booked with a TA. We got the email directly from HAL. The wording is exactly as above.

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We booked through a TA and got an email direct from HAL. Our cruise isn't until January. The itinerary includes St. Thomas, so I expect to see some changes.

 

I wonder if they didn't simply send the email to anyone who has a Caribbean cruise booked. That's much easier than trying to figure out which cruises are likely to have changes and which are not. Better to tell everyone than risk missing someone who needs to know.

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I thoroughly enjoyed my day on St. Croix a few years back. It is not a rich island economically, but scenically lovely with history to spare. We had a private tour to the Cruzan rum distillery and a long wander in Christiansted. It is probably the logical substitution for St Thomas and won't disappoint.

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We are booked on the Eurodam...11-12-17...thru Hal...no email yet...our ports include St. Maarten, HMC, San Juan and Grand Turk...pretty sure we'll get to them all except St. Maarten

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I thoroughly enjoyed my day on St. Croix a few years back. It is not a rich island economically, but scenically lovely with history to spare. We had a private tour to the Cruzan rum distillery and a long wander in Christiansted. It is probably the logical substitution for St Thomas and won't disappoint.

 

I would not complain if that turns out to be our substitution, as I've been to St Thomas many times and have not been to St Croix. What was the docking situation? Dock or anchor?

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we are on Eurodam Nov. 5 thru 12th to St. Marteen (out of course), and Antiga and Barbada - don't know yet what we will be given, but pray for the recovery of those effected by hurricane

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Thank you for posting the letter. I wonder why the writer did not sign their name.they signed the company name but are they nameless? :( It may be a particular oddiity of mine but I think if it is worth writing and sending to your 'customers, is it not worth taking owners ship of and signing ? JMO.. Who wrote the letter and/or okayed that it be sent?

 

OP it was vert good of you to share it with us.. thank you..

 

You can't be serious?! The directive more than likely came from a group of well informed corporate decision makers and was drafted by an administrative assistant. Does the name of a person you have never met or will likely never meet matter? If it was signed, it could have been signed by a pen name for all you would know. Sorry, but to me content is more important.

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We are on your cruise and booked with a TA. We got the email directly from HAL. The wording is exactly as above.

 

Thanks for your reply. I haven't received an email yet but hope to soon. It will be interesting to see what the substitutes will be. I'm sure wherever we go will be nice.

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You can't be serious?! The directive more than likely came from a group of well informed corporate decision makers and was drafted by an administrative assistant. Does the name of a person you have never met or will likely never meet matter? If it was signed, it could have been signed by a pen name for all you would know. Sorry, but to me content is more important.

 

This is exactly what I was thinking They take the opportunity to communicate with their customers and it is lacking because it doesn't have a name on the bottom? I wouldn't want to deal with the public these days for all the tea in China You are continually damned if you do and damned if you don't

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We booked directly with HAL for an Eastern Caribbean cruise (which included St. Maarten) scheduled for January, but we haven't heard anything! Thanks for posting your email. It sounds as if they'll be making a decision about the 2018 cruises on October 5th, so we'll wait until then to see what they propose. I'm leaning toward cancelling and doing something else for our winter vacation.

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We booked directly with HAL for an Eastern Caribbean cruise (which included St. Maarten) scheduled for January, but we haven't heard anything! Thanks for posting your email. It sounds as if they'll be making a decision about the 2018 cruises on October 5th, so we'll wait until then to see what they propose. I'm leaning toward cancelling and doing something else for our winter vacation.

 

They will probably substitute another island for St. Maarten but the rest of the cruise will most likely remain the same. Unless St. Maarten is a must, enjoy the cruise!

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I'm booked for the Eurodam New Year's Eve "Tropical" Caribbean itinerary. The itinerary was Key West, Grand Turk, Amber Cove, HMC.

If you go to book it now, the map of the route shows HMC, Grand Turk, Amber Cove, Grand Cayman. But if you to "view itinerary" the original is still listed.

To be honest - I prefer the new one... mostly because being at HMC on New Year's Day is better than being at a port with stores, etc. Last year Key West was barely open in the morning and the smell of vomit/booze/piss was everywhere.

 

 

The rest of 2017 itinerary maps show no St Maarten... January still does.

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I would not complain if that turns out to be our substitution, as I've been to St Thomas many times and have not been to St Croix. What was the docking situation? Dock or anchor?

Dock at Frederiksted

 

DOCK_zpsysgxqmiy.png

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The NCL rep that has been trying to talk me into an Eastern Caribbean cruise for March 2018 said that "all of the affected ports will be back up and running by the end of November, without trees."

CCL and NCL are both losing big $$ every day that those islands are down. They will pay contractors any amount of money to get the areas around the ports back to tourist-accepting status.

 

Shannon

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i talked to my pcc on Friday. I was told that they would have more information on Tuesday or Wednesday about port changes.

I am also on a cruise that has 4 ports that are damaged and would like to know the changes. not that it really matters as others have said I will be on a ship.

 

the port of st. croix has a dock

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The NCL rep that has been trying to talk me into an Eastern Caribbean cruise for March 2018 said that "all of the affected ports will be back up and running by the end of November, without trees."

CCL and NCL are both losing big $$ every day that those islands are down. They will pay contractors any amount of money to get the areas around the ports back to tourist-accepting status.

 

Shannon

 

Depending on the ports in question, I think November is ambitious. Yes, they can clear away the debris, but rebuilding in the Caribbean is dreadfully slow because all building supplies have to be shipped to the islands.

 

I know that some people will be disappointed by substitutions. But in the long run, we as passengers may benefit from these substitutions if cruise lines start including some of these "substitute" ports in their itineraries. HAL's Caribbean itineraries seem to be the same every year. I'm not saying they should abandon the old standbys like St Thomas or St Maarten (which is one of my favorites)--these islands will need the income tourists bring. But give us something new to try once in a while.

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