Have I been hacked

[broberts]

You seriously tried to use it again? You know what that's called?

 

Forcing a merchant to take notice of a problem they have?

[mollyeilis]

Called. Explanation after two phone calls and hour waiting for back and forth with resolutions, finally got "sorry, you have already used this certificate". Upon asking for explanation as to why we were receiving the three emails "marketing is behind in sending out their notices".

 

 

 

Certificate was a year old, cashed in December, 2016.

 

 

 

Customer service isn’t going to know the “why” of this until at least 100 people complain so it’s sent on to the right people, and you’re never going to get more of an explanation of “the email system hiccuped”. Which would be the truth.

 

Glad you let them know. Let it go. It’s just a hiccup.

[CMurph]

I received the certificates via email 3 times, however, I just purchased mine earlier this month & we haven't taken the cruise I applied them to. I was concerned, so I had my TA check if the obc had been applied to the reservations and it had not. He took care of it for me. I figured if something in the system was causing them to send out multiples of the same emails, then perhaps a glitch may also keep the credits from being applied correctly.

[laginog]

I called too. I was told that they are changing the gift certificate program to make it easier & this glitch is because they are working on it.