558 Posted February 18, 2018 #1 Share Posted February 18, 2018 Backfrom our cruise - some feedback - Booking XXXXXX Friday, February 9, 2018 6:38 AM xxxxxxxxxxxxxxxx@yahoo.com> To: "xxxxxxxxx@carnival.com" <xxxxxxxx@carnival.com> February9, 2018 GoodMorning Ms. xxxxxxxxxx, Mywife XXXXXX and myself just returned from our 16th Carnival cruise yesterday. Thiswas our 51st cruise overall with the various cruise-lines, many of which fall underCarnival Corporation. If wemay offer some constructive criticism from an experienced cruisers'perspective. It isnot our intention to get anyone into any trouble because our cabin stewardreally triedand he was helpful but some cabin issues we feel could and should have been addressedin a more appropriate manner. 1)When we checked in to our cabin, my first order of business was to use thebathroom. WhatI was not prepared for was a toilet bowl that had obviously not been cleaned as therewas some evidence of "splatter" from the previous guests. Yuck, yuck,yuck!!! 2)What is going on with the lack of evening turndown service and ice in thecabin? Youhave to ask for both when up until our last cruise these were both a given! 3) Ongoing& recurring problems with the TV and the remote although these were eventuallyfixed by housekeeping. 4)Cabin reeked with the odor of "smoke" immediately noticed when oneenters the cabin. Notso noticeable afterwards but like I said, VERY noticeable upon entering thecabin. To me itsmelled like residual odor from somebody smoking in the cabin on a priorcruise. Iknow we booked at a promotional price in a lower category cabin but I think weliterally scrapedthe bottom of the barrel on this cabin, X-XX. Like I said, we have no intentionof getting anyoneinto any trouble, let alone our cabin steward because he really tried. Lastnight of the cruise, we decided to try our luck again by booking on theCarnival Inspirationfor February 26, 2018. Booking # XXXXXXX. We've been on her before so we saidwe will do this 4-day cruise again on her and hope for a better cabinexperience. Weare also booked on the Splendor 7-day sailing on May 12, 2018. Booking XXXXXXX. Imention these bookings so that you know that these are genuine concerns voicedby twoloyal Carnival customers. Regards, xxxxxx& xxxxxxx xxxxxxxxxxx PastGuests #s xxxxxxxx & xxxxxxxxxx XXX-xx-xx-02132018-2 CarnivalImagination 02/04/2018 XXXXxxx XX Tuesday, February 13, 2018 11:13 AM xxxxxxxxxx@carnival.com To: xxxxxxxxxxxxxx@YAHOO.COM Hello Mr. xxxxxx, We would like to thank you forcontacting our executive offices and taking the time to keep usinformed. First, I’d like to take thisopportunity to thank you for your support over the years. Without guestssuch as yourself, we recognize we would not be where we are as a company,today. For that, we say “thank you”. You have my sincere apology forthe overall poor cruise experience you described. It was verydisheartening to hear your feedback regarding the many cabin cleanlinessissues you faced because this is definitely outside of what we hear on aday-to-day basis about our cruises and staff. Nevertheless, we want tothank you for taking the time to give us your feedback. Rest assured all of your concerns have beenforwarded to the appropriate department managers for their information andinternal review for future improvement. Thank you again fortaking time to provide us your feedback and allowing us the opportunity torespond. Sincerely, xxxx xxxxx Guest Care Executive Office Carnival Cruise Lines | 3655 NW 87th Avenue | Miami, FL 33178 | 800-Carnival Ext: xxxxx xxxxxxxxxx@carnival.com Link to comment Share on other sites More sharing options...
bakersdozen12 Posted February 18, 2018 #2 Share Posted February 18, 2018 Um, ok. You experienced a few small things that annoyed you. Carnival apologized and your concerns have been forwarded to the appropriate departments. Is there something more that you are looking for? Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
dsotm73 Posted February 18, 2018 #3 Share Posted February 18, 2018 Sounds like a reasonable response. Did you expect something more? Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Joebucks Posted February 18, 2018 #4 Share Posted February 18, 2018 Code for "I've been on this many cruises + have been inconvenienced = I want free stuff" Link to comment Share on other sites More sharing options...
joepeka Posted February 18, 2018 #5 Share Posted February 18, 2018 Code for "I've been on this many cruises + have been inconvenienced = I want free stuff" A rather presumptuous point of view. :rolleyes: Link to comment Share on other sites More sharing options...
tallnthensome Posted February 18, 2018 #6 Share Posted February 18, 2018 Code for "I've been on this many cruises + have been inconvenienced = I want free stuff"I agree, by mentioning the other booking it's in hope to get some OBC for the next one. Smell, lack of ice, a couple turds, and a tv remote probably needing batteries hardly constitutes a letter to Carnival. It's a minor inconvenience and maybe slightly disappointing at best. Of course, everyone has a right to an opinion on his or her cruise experience and expectations. The Imagination is 23 years old ...... I'd never sail a Carnival ship that old nor have expectations that it would have that "new car smell" that the Vista would have per se'. Link to comment Share on other sites More sharing options...
shibby sails Posted February 18, 2018 #7 Share Posted February 18, 2018 It has been my experience (30 cruises) that when I go on a Fantasy class ship I am getting what i pay for and am usually just happy if it makes it to its destination and returns me home safely. Link to comment Share on other sites More sharing options...
salty dingo Posted February 18, 2018 #8 Share Posted February 18, 2018 Only the OP can explain the "No Explanation Needed"... but perhaps he was pointing out the fact that Carnival appropriately answers emails? Don't know what other conclusion one can draw. Link to comment Share on other sites More sharing options...
Rare L1211 Posted February 18, 2018 #9 Share Posted February 18, 2018 I agree, by mentioning the other booking it's in hope to get some OBC for the next one. Smell, lack of ice, a couple turds, and a tv remote probably needing batteries hardly constitutes a letter to Carnival. It's a minor inconvenience and maybe slightly disappointing at best. Of course, everyone has a right to an opinion on his or her cruise experience and expectations. The Imagination is 23 years old ...... I'd never sail a Carnival ship that old nor have expectations that it would have that "new car smell" that the Vista would have per se'. Wow, this is the standard you set for Carnival? Just booked my first carnival cruise and I really hope They don't match your low expectations of a turd here and a non-functional remote there. They certainly won't meet my expectations as they didn't meet the OP's either. Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
BookDragon Posted February 18, 2018 #10 Share Posted February 18, 2018 Thank you 558, for sharing your experiences and the subsequent response. It is important to let companies know when they have fallen short. It gives them the opportunity to fix it and helps those of us cruising in the future to hopefully not deal with those same experiences. Link to comment Share on other sites More sharing options...
Rare Tapi Posted February 18, 2018 #11 Share Posted February 18, 2018 (edited) Maybe I expect a bit more when I cruise, but I don’t consider turd splatter, and a cabin that smells like cigarettes “small issues”. For many, walking into their stateroom for the first time, sets the tone for the entire cruise and has the potential to turn the overall experience upside down. Poor cleanliness that’s this obvious would make me wonder what other corners have been cut, what else has been overlooked in my stateroom, as well as on the rest of the ship. And the lingering cigarette smell would be enough for me (and I know for many as well) to consider the stateroom uninhabitable, and would prompt me to request a stateroom change. Not the way that I would like to spend valuable vacation time, but less inconvenient than having to deal with that for the duration of the cruise. These things would not be acceptable, even on a bottom of the barrel hotel chain. Even when I’ve stayed at a Red Roof Inn, I’ve expected my room to meet some standards. Apparently others don’t care. The fact that there are people that consider these issues as minor makes me question the demographics that Carnival targets these days more than Carnival practices. We have reached a new low in cruising when the inexcusable is being excused or minimized. Anybody wondering how Carnival is getting away with all their cost cutting measures only needs to read some of the replies. Carnival can get away with it because people are putting up with it and still defending them. Sent from my iPhone using Forums Edited February 19, 2018 by Tapi Link to comment Share on other sites More sharing options...
Rare Tapi Posted February 18, 2018 #12 Share Posted February 18, 2018 (edited) double post Edited February 19, 2018 by Tapi Link to comment Share on other sites More sharing options...
riclop Posted February 19, 2018 #13 Share Posted February 19, 2018 Try a newer ship. Link to comment Share on other sites More sharing options...
asalligo Posted February 19, 2018 #14 Share Posted February 19, 2018 This is the response I expect, and I would be happy with this. We hear your concerns and we will let the Department's know who are in charge of correcting this. Just curious what more were you expecting? Sent from my SM-G935V using Forums mobile app Link to comment Share on other sites More sharing options...
Rare L1211 Posted February 19, 2018 #15 Share Posted February 19, 2018 Maybe I expect a bit more when I cruise, but I don’t consider turd splatter, and a cabin that smells like cigarettes “small issues”. For many, walking into their stateroom for the first time, sets the tone for the entire cruise and has the potential to turn the overall experience upside down. Poor cleanliness that’s this obvious would make me wonder what other corners have been cut, what else has been overlooked in my stateroom, as well as on the rest of the ship. And the lingering cigarette smell would be enough for me (and I know for many as well) to consider the stateroom uninhabitable, and would prompt me to request a stateroom change. Not the way that I would like to spend valuable vacation time, but less inconvenient than having to deal with that for the duration of the cruise. These things would not be acceptable, even on a bottom of the barrel hotel chain. Even when I’ve stayed at a Red Roof Inn, I’ve expected my room to meet some standards. Apparently others don’t care. The fact that there are people that consider these issues as minor makes me question the demographics that Carnival targets these days more than Carnival practices. We have reached a new low in cruising when the inexcusable is being excused or minimized. Anybody wondering how Carnival is getting away with all their cost cutting measures only needs to read some of the replies. Carnival can get away with it because people are putting up with it and still defending them. Sent from my iPhone using Forums Some seriously low expectations demonstrated on this thread. Confusing to me... Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Rare L1211 Posted February 19, 2018 #16 Share Posted February 19, 2018 Try a newer ship. Fitted with self-cleaning toilets??? Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
Rosefloater Posted February 19, 2018 #17 Share Posted February 19, 2018 558 - Did you tell guest services or your room steward your complaints? Or did you wait to get home to notify Carnival of your displeasure. We've had problems in our cabin, went to GS or the room steward and the problems were solved. Link to comment Share on other sites More sharing options...
torcruise Posted February 19, 2018 #18 Share Posted February 19, 2018 (edited) geez you wrote a letter for that? seem like such small issues to write a letter over. I would have just called housekeeping to clean the bathroom, the first day. And talked to GS. To me a letter is if things did not get fixed on board Edited February 19, 2018 by torcruise Link to comment Share on other sites More sharing options...
Bernardo62 Posted February 19, 2018 #19 Share Posted February 19, 2018 One would think cruisers like that would look for HIGH STANDARDS..... I just wonder what the rest of their cruise was like. 2 more booking in the next 6 months..... One would think they are looking for some EXTRA PERKS for a bad cabin. Link to comment Share on other sites More sharing options...
Rare Tapi Posted February 19, 2018 #20 Share Posted February 19, 2018 One would think cruisers like that would look for Not wanting turd splatters or a stateroom that smells like cigarettes is having high standards? As mentioned above, we’ve reached a new low in cruising when these are considered “high standards” Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare KmomChicago Posted February 19, 2018 #21 Share Posted February 19, 2018 The only real problem here is the no explanation needed title. While nobody wants a dirty smelly cabin, even on the oldest, cheapest ship, clearly different readers have different responses to the situation and to the communication between OP and the corporate office. Like some others I would have reported the toilet immediately to the stewards or GS if I could not find them. Or maybe asked about switching to a less smelly room. I would like to respectfully ask OP for their clarification of how they felt about the letter. Because just as we can't assume your motives in writing to them, we don't know whether you were satisfied or not, or what you feel would have been more appropriate. Link to comment Share on other sites More sharing options...
Rare cheersforbeers Posted February 19, 2018 #22 Share Posted February 19, 2018 I’ve had motels switch rooms for similar occurrences. If I wanted a cabin that smelled like smoke I would have requested the cigar lounge. Maybe their experience was below standards they experienced on past cruises, thus setting a prescient. Happy Cruising to Everyone. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
firemanbobswife Posted February 19, 2018 #23 Share Posted February 19, 2018 Most ships sail full so just switching to another cabin is not possible the majority of the time. Link to comment Share on other sites More sharing options...
Micahs Grandad Posted February 19, 2018 #24 Share Posted February 19, 2018 I would have complained on the ship. This was unacceptable. Link to comment Share on other sites More sharing options...
Havingfun2010 Posted February 19, 2018 #25 Share Posted February 19, 2018 When you go to Wal-Mart, you expect Wal-Mart. Go to Super 8, and you get Super 8. You get what you pay for, and the letter sounds like they might be "shocked" because most people send them letters of praise. The response was a blow-off response, and the issue will not be fixed, because it would require spending money on more help, which will not happen with a budget cruise line. Link to comment Share on other sites More sharing options...
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