nelblu Posted March 8, 2018 #76 Share Posted March 8, 2018 Tried to log in to my booked cruises and notice a new sign in screen. It's asking to confirm oneself by asking for DOB, cell # etc. Concerned that it is not RCL. Has anyone noticed and is it for real. Link to comment Share on other sites More sharing options...
cublet Posted March 8, 2018 #77 Share Posted March 8, 2018 [Previously posted on Celebrity Cruises] Hello, Well I have just done battle with the new 'merged' RCI & CC web site - accessed via Crown and Anchor not Captains' Club - I'll try that when I feel stronger! Some of Personal Details have gone. My C&A Membership no. has gone. My Cruise History as gone. My On-Board preferences have gone. It shows one forthcoming RCI cruise but not the X cruise. I'll reserve final judgement until I try a check-in. I would make one general point speaking as a retired IT Director. Criticism of the RCI/X IT department is probably misplaced. Yes, mistakes have frequently been made but that those mistakes have been published is the fault of the RCI/X Change Control Management system and specifically the 'owner' of the project/upgrade that is being released. IT people don't make changes off their own bat. Before I allowed anything into the production environment it had to be tested from somewhere outside of the company's system and using a non-company device. That way any 'friendly' company settings otherwise not available to the general public working from their spare rooms would not affect the operation. Once that had been done and the project change owner had verified the testing and confirmed the positive outcome then as Change Control Manager would I approve the release of the change from test to Live. If RCI want my consultancy, they can have it - for an enormous fee. Regards, Cublet Link to comment Share on other sites More sharing options...
parrothead34984 Posted March 8, 2018 #78 Share Posted March 8, 2018 What a nightmare! They broke the internet. I can't believe that I had to do the leg work of putting my C & A info and cruises in there. Once I finally gleaned all of that info and made it sort of work, I tried to check some pricing on cruises and that is broken as well. I guess that they have turned off booking new cruises until they can fix this horrible mess. Link to comment Share on other sites More sharing options...
soremekun Posted March 8, 2018 #79 Share Posted March 8, 2018 I wonder if this means that Celebrity cruisers will now have their prices randomly jump up "by mistake" now? I hope so. The more people that complain about it the better. Sent from my SM-G955U using Forums mobile app Link to comment Share on other sites More sharing options...
MimiPal Posted March 8, 2018 #80 Share Posted March 8, 2018 Yes!!!!!!! Someone please help us!!!!! Link to comment Share on other sites More sharing options...
WmFoster Posted March 8, 2018 #81 Share Posted March 8, 2018 I had the same. Once in, it listed just 1 of 3 reservations I currently have. I had to add the other two again. It also added a suffix if Jr to my name. I do have a son who is a junior but they had my dob. I have to check his account still to see what surprises await. And also I had to reenter my C&A number. It doesn't seem to recognize my previous cruise history. It does say my C&A account is "pending". Maybe that will come back to life with time. All and all, pretty ugly and inefficient. RCCL knows cruises, they don't know tech and they have proven it once again. Link to comment Share on other sites More sharing options...
dacsmom Posted March 8, 2018 #82 Share Posted March 8, 2018 Aaaaaaaahhhhhhh. After I finally realized the site wanted a new password because my old one was missing one of the requirements, I got in. So I dug back through my emails and found all the booking numbers I need since with this new website you have to start from scratch and enter all of your booking numbers so it can find all of your cruises. Now it says my C&A number is not valid. It finally found all of my bookings but all I can see is the type of cabin I booked and nothing else. I was hoping to grab another discounted excursion before the sale ended but I cannot navigate this new site. I have an email into C&A, but I am sure they are having a busy day. Hopefully it will sort itself out and the new website will be amazing with no bugs or glitches. :D Link to comment Share on other sites More sharing options...
MimiPal Posted March 8, 2018 #83 Share Posted March 8, 2018 Sounds like a recipe for disaster. :eek: For me right now.....YES IT IS. I CAN'T EVEN SEE WHAT'S IN MY BOOKED CRUISE!!! The date is there and the ship but where am I going.. Thankfully I have already printed my set sail pass but no luggage tags. Link to comment Share on other sites More sharing options...
TimeToGetNauti Posted March 8, 2018 #84 Share Posted March 8, 2018 It is real. But it's glitchy. (I know hard to believe the RCI site isn't working right) I set it all up and yes the C&A was not showing, so I logged in again under C&A and it popped right in. Also my upcoming cruise IS showing on the list, but can't click on it like previously. In order to get to the Cruise Planner you have to go to the main site, find the excursions link, enter your reservation# and sailing, then it will bring it all up. Link to comment Share on other sites More sharing options...
nelblu Posted March 8, 2018 #85 Share Posted March 8, 2018 I had the same. Once in, it listed just 1 of 3 reservations I currently have. I had to add the other two again. It also added a suffix if Jr to my name. I do have a son who is a junior but they had my dob. I have to check his account still to see what surprises await. And also I had to reenter my C&A number. It doesn't seem to recognize my previous cruise history. It does say my C&A account is "pending". Maybe that will come back to life with time. All and all, pretty ugly and inefficient. RCCL knows cruises, they don't know tech and they have proven it once again. Thanks, I was concerned. Will try it and see how my history & if booked cruises and items in the cruise planner show up. Link to comment Share on other sites More sharing options...
Rare vacationlover_mn Posted March 8, 2018 #86 Share Posted March 8, 2018 I was able to get in, and see my 2 upcoming cruises (one in June, one next Feb)... However it won't let me view anything about my reservation, and won't let me book anything. Anyone heard the ETA for getting the functionality fixed? Link to comment Share on other sites More sharing options...
ramja96 Posted March 8, 2018 #87 Share Posted March 8, 2018 Also, I can't access the Cruise Planner for my reservation, and I currently don't have any past cruises. Love that talented RCI IT staff .... :rolleyes: Link to comment Share on other sites More sharing options...
WmFoster Posted March 8, 2018 #88 Share Posted March 8, 2018 There is a bigger thread on this topic started last night: https://boards.cruisecritic.com/showthread.php?t=2608830 Link to comment Share on other sites More sharing options...
Rare vacationlover_mn Posted March 8, 2018 #89 Share Posted March 8, 2018 Well, I can see both of my cruises listed on their new site, but can't view any details or book anything. Super handy! Especially with the 25% off excursions sale going on.... Link to comment Share on other sites More sharing options...
watergirl53 Posted March 8, 2018 #90 Share Posted March 8, 2018 I wonder if this means that Celebrity cruisers will now have their prices randomly jump up "by mistake" now? Already happens. Went to add pre-paid gratuities a few weeks ago; cruise fare went up $1,000:eek: Had to call in to get it done. Link to comment Share on other sites More sharing options...
sellwingri Posted March 8, 2018 #91 Share Posted March 8, 2018 I can’t even sign on. I’ve been on hold for 40 minutes. Anyone have any back door numbers? Link to comment Share on other sites More sharing options...
peach section Posted March 8, 2018 #92 Share Posted March 8, 2018 Aaaaaaaahhhhhhh. After I finally realized the site wanted a new password because my old one was missing one of the requirements, I got in. ... :D dacsmom, Do you know what the new password requirements are, and did the system prompt you for new password? Or did you have to re-register? Wondering if that is my problem, too. Thanks for the info, Link to comment Share on other sites More sharing options...
zuggie Posted March 8, 2018 #93 Share Posted March 8, 2018 This is for someone that would know how to do this. If possible, copy this thread link and e-mail it to Michael Bailey (top dog at Royal), with the notation - "do you know what's going on with your IT Dept?" Link to comment Share on other sites More sharing options...
nelblu Posted March 8, 2018 #94 Share Posted March 8, 2018 I can’t even sign on. I’ve been on hold for 40 minutes. Anyone have any back door numbers? Having the same problem. Called the D+ desk and waited 10 minutes and finally hung up. Right now I' holding for a C&A rep. So far waiting for 5 minutes. I wish they would tell you the wait time. So sad. Link to comment Share on other sites More sharing options...
gaelicmom3 Posted March 8, 2018 #95 Share Posted March 8, 2018 Question - those of you that already had both C&A and Celebrity accounts - do you see that the Celebrity account has been migrated to the new design, too? My Celebrity account has not changed at all, at least not yet. RCCL is now completely different and almost non-functional. I do not see any ability to see my Celebrity info on the RCCL account login at all. Link to comment Share on other sites More sharing options...
Flip2cruise Posted March 8, 2018 #96 Share Posted March 8, 2018 Try this link to get to the old page https://secure.royalcaribbean.com/mycruises/processLogin.do Link to comment Share on other sites More sharing options...
sellwingri Posted March 8, 2018 #97 Share Posted March 8, 2018 I’m on hold with Casino Royale, a group that normally picks up immediately. Now it’s been 50 minutes on hold. Link to comment Share on other sites More sharing options...
princessliz1 Posted March 8, 2018 #98 Share Posted March 8, 2018 Try this link to get to the old page https://secure.royalcaribbean.com/mycruises/processLogin.do this page worked for me !!! Link to comment Share on other sites More sharing options...
nelblu Posted March 8, 2018 #99 Share Posted March 8, 2018 Try this link to get to the old page https://secure.royalcaribbean.com/mycruises/processLogin.do Thank you. Needed to get on web-site to book a tour that is presently on sale. Link to comment Share on other sites More sharing options...
ustasmom Posted March 8, 2018 #100 Share Posted March 8, 2018 Going back to the birth year only allowing the last 2 digits, I can set up accounts for teens born in the 2000s but not for my Adventure Ocean kid. But then again, my teens were allowed to have their own account and the younger child was not. Link to comment Share on other sites More sharing options...
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