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gkritt

Noordam Wifi - Holland America

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Hi all. This is my first post. I was having trouble getting a good read on the internet on the Noordam – Holland America so I thought I would post this so others might know what to expect. This is 06/2018 for Alaska.

They have three packages available. Social Plan (all USD) – 14.99/ Day or 69.99/week with 200mb of data, Surf plan 24.99/day or 99.99/week with 300mb of data Premium plan 29.99/day or 139.99/week with 500mb of data. You can also buy the week package after the cruise starts at a pro-rated amount. Streaming can be done ont he premium plan, but not the other two. The social plan is limited to a number of social media sites so if you want email and/or news sites, etc. , go for the Surf or Premium plan. If you exceed the data amounts, it will be throttled, but not stopped. If you have a multi-day plan, it will reset at midnight. Another important note is this is a PER DEVICE plan. If you want to use more than one device at a time, you will need to purchase a second plan. There is no discount.You can swap devices at any time, but can’t use two at the same time.

Overall the plans really good. However – at this time – they have a 60 minute timeout. It’s a hangover from the previous plans that were minute based. It turns out this is far more than an annoyance. It’s downright frustrating. All seems to be going well and then it just stops working. Or you put your phone down for a few minutes and go to connect again and nothing happens. They say 60 minutes, but my experience is that it is far less sometimes. If you are tech savvy, you will be fine, but annoyed. If you are tech challenged, you may feel like you were ripped off and it “never works”.They really have good people that will help you and even have a seminar to help you through. I ended up getting one plan for me and my wife and a second for my teenage son.

All in all, I thought it was a great plan. If they can get the timeout part fixed it will be one of the best. I was able to watch YouTube and listen to a baseball game. One other thing. If you want to share get a router/wireless access point. I bought a Tripmate Titan made by HooToo. It really is a nice device to have for something like this because it’s battery powered so you can take it with you so you can share the devices anywhere on the ship (as long as you stay close together). These packages were started at the beginning of May 2018. Hopefully this helps some of you travelling on the Noordam. Enjoy!

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Gkrtt:. Can you confirm that those data limits are Mb and not Gb? Are they per week or per day?

 

I rarely use less than a gig per day.... starting to get withdrawal symptoms just reading your post

 

Sent from my SM-T580 using Forums mobile app

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Data limits are per day and reset at midnight - for multi-day packages. It’s not going to have the speed that you’re probably used to (but still decent) so 500mb/day is sizeable amount of data - especially on a ship. I hope the timeout issue is fixed for you. That’s the most annoying part. Also they did say if you do go over, your speed will just be throttled and not cut off. I don’t think I mentioned that that if you buy a single day package it’s 24 hours (doesn’t cut off at midnight). At least I’m pretty sure. I didn’t buy one so didnt pay close attention.

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Data limits are per day and reset at midnight - for multi-day packages. It’s not going to have the speed that you’re probably used to (but still decent) so 500mb/day is sizeable amount of data - especially on a ship. I hope the timeout issue is fixed for you. That’s the most annoying part. Also they did say if you do go over, your speed will just be throttled and not cut off. I don’t think I mentioned that that if you buy a single day package it’s 24 hours (doesn’t cut off at midnight). At least I’m pretty sure. I didn’t buy one so didnt pay close attention.
Thanks! Sounds like I better start weening....Six weeks to 500 mb!

 

Sent from my SM-T580 using Forums mobile app

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Data limits are per day and reset at midnight - for multi-day packages. It’s not going to have the speed that you’re probably used to (but still decent) so 500mb/day is sizeable amount of data - especially on a ship. I hope the timeout issue is fixed for you. That’s the most annoying part. Also they did say if you do go over, your speed will just be throttled and not cut off. I don’t think I mentioned that that if you buy a single day package it’s 24 hours (doesn’t cut off at midnight). At least I’m pretty sure. I didn’t buy one so didnt pay close attention.

 

Hi G! if you are still reading your thread --

 

Did you not buy a daily package? or did you not buy internet at all?

 

If you bought the week's worth, did you notice a decrease in speed or stability as the ship sailed north and away from the latitude that communication satellites pass over? We did the Cape Horn cruise and even land-based internet was essentially unusable at the tip of South America.

 

I'm not sure there is a feasible solution to my situation anyway: my husband has a medical records program that for security he must obtain a code on his cell phone and then enter it into his own computer within 60 seconds! Sounds like we would have to buy two plans to have both active (hmm, that could mean I could use the phone when it wasn't engaged in shaking hands with the EMR...) so close to concurrently.

 

His partner recently did charts from his cabin on a cruiseship, but DNK where or what line. Dr'spin did not think to ask about the dual device requirement, and they both won't be in the office tomorrow to find out details (and we fly to Seattle on Sunday!).

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For anyone might be reading this thread, I just talked to HAL about the WIFI service prior to our cruise. HAL will be migrating all ships to one internet plan by the end of 2018. Ship Services at HAL said KDAM and Oosterdam are on a different service that the other ships in the fleet. I also did confirm that apps like SKYPE should work over the highest service.

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