TinkBellaMom Posted April 14, 2019 #701 Share Posted April 14, 2019 (edited) 4 minutes ago, TinkBellaMom said: Edited April 14, 2019 by TinkBellaMom Link to comment Share on other sites More sharing options...
gospelle Posted April 18, 2019 #702 Share Posted April 18, 2019 I just don't get it. Royal Caribbean can design and build the most amazing ships in the world, but they can't hire a decent IT guy to make a website that works properly. There have been many things over the years that have irritated me about their website but this latest is making me crazy. I live in Canada and prefer Canadian pricing, something that used to be simple, but now when i click on the "United States" link that then pops up a list of countries to choose from and I then click "Canada" it promptly takes me back to the United States website with pricing in USD and I just go in circles. I mean, I'm in Canada. My profile address says Canada. I have a current booking in Canadian dollars. I select "Canada" from their own list. How hard can it be to actually send me to the Canadian version with Canadian pricing? Seriously, just hire someone who knows how to test a website before turning the new version live. End of rant. 2 Link to comment Share on other sites More sharing options...
Desert Cruizers Posted April 20, 2019 #703 Share Posted April 20, 2019 I was looking over excursions for our upcoming March 2020 sailing and 3 ports are mixed up. St Lucia has St John Excursions, Barbados has St Lucia Excursions and ST John has Barbados excursions. I called the department on it and he said he sees it and said it is possible when they switched the order of the stops that might have done it. To me regardless the order of th stops the Excursions shouldn't change. Link to comment Share on other sites More sharing options...
sunsetme Posted April 23, 2019 #704 Share Posted April 23, 2019 earlier today I accessed my booking to check for pre cruise discounts for internet, etc. now I cannot access my booking, I sign in but it defaults to the uk site and won;t recognize me. anyone else having issues? tried 3 or 4 times Link to comment Share on other sites More sharing options...
Clarea Posted April 23, 2019 #705 Share Posted April 23, 2019 Just now, jdechter said: earlier today I accessed my booking to check for pre cruise discounts for internet, etc. now I cannot access my booking, I sign in but it defaults to the uk site and won;t recognize me. anyone else having issues? tried 3 or 4 times Try the usual: clear cookies, clear cache, private browsing mode, different browser. Link to comment Share on other sites More sharing options...
SilkySal Posted April 23, 2019 #706 Share Posted April 23, 2019 Just accessed mine and all was fine! Link to comment Share on other sites More sharing options...
rockmom Posted April 26, 2019 #707 Share Posted April 26, 2019 This morning I had an email alerting me to another 'sale' that I should take advantage of before my cruise departs. I click on the link to go to cruise planner and I get this message. Holy crap! I leave in a day?!?! Nope, I sail on May 19th. 🤣🙄 1 Link to comment Share on other sites More sharing options...
Kayla103 Posted April 26, 2019 #708 Share Posted April 26, 2019 Hi! Trying to book and having issues with Royal's website. Any clue as to how stop the never-ending loading screen? Link to comment Share on other sites More sharing options...
PedroD Posted April 26, 2019 #709 Share Posted April 26, 2019 I am unable to get into my cruise planner page... I think they are having server issues Link to comment Share on other sites More sharing options...
Kayla103 Posted April 26, 2019 #710 Share Posted April 26, 2019 Good to know. I've tried two different computers and 3 different browsers. I'm out of ideas, haha! Link to comment Share on other sites More sharing options...
Mr. Candyman Posted April 26, 2019 #711 Share Posted April 26, 2019 Give it 5 minutes and try again 1 Link to comment Share on other sites More sharing options...
PedroD Posted April 26, 2019 #712 Share Posted April 26, 2019 I was able to get in finally! 1 Link to comment Share on other sites More sharing options...
Kayla103 Posted April 26, 2019 #713 Share Posted April 26, 2019 Just now, PedroD said: I was able to get in finally! Nice! 9 minutes ago, Mr. Candyman said: Give it 5 minutes and try again Yeah, I've been trying for nearly an hour. It is rather frustrating. Link to comment Share on other sites More sharing options...
Mr. Candyman Posted April 27, 2019 #714 Share Posted April 27, 2019 42 minutes ago, Kayla103 said: Nice! Yeah, I've been trying for nearly an hour. It is rather frustrating. I was able to get in when I posted but sometimes I'm in the middle of doing something and it times out. I 'll read the threads and try again later; it's hit or miss but definitely frustrating. . Link to comment Share on other sites More sharing options...
Kayla103 Posted April 27, 2019 #715 Share Posted April 27, 2019 1 minute ago, Mr. Candyman said: I was able to get in when I posted but sometimes I'm in the middle of doing something and it times out. I 'll read the threads and try again later; it's hit or miss but definitely frustrating. . Thanks! That is really good to know. I got the reservation taken care of but couldn't do it through their website. Ugh! Link to comment Share on other sites More sharing options...
xcell Posted April 29, 2019 #716 Share Posted April 29, 2019 I don't know if it is just me (always seems like it, doesn't it) but when I go to the RCCL's website, it defaults to the USA site. I try to switch the location to Canada but it still defaults to USA. A workaround that "sometimes" works is to google search, "booking RCCL in CDN funds" but not each time. Is this only me? Does anyone know of a fix? Link to comment Share on other sites More sharing options...
Ourusualbeach Posted April 29, 2019 #717 Share Posted April 29, 2019 10 minutes ago, xcell said: I don't know if it is just me (always seems like it, doesn't it) but when I go to the RCCL's website, it defaults to the USA site. I try to switch the location to Canada but it still defaults to USA. A workaround that "sometimes" works is to google search, "booking RCCL in CDN funds" but not each time. Is this only me? Does anyone know of a fix? This has come and gone for a while now. Link to comment Share on other sites More sharing options...
Kayla103 Posted April 29, 2019 #718 Share Posted April 29, 2019 I never could book through their website. I had to do it another way. Link to comment Share on other sites More sharing options...
Rare h20skibum Posted April 29, 2019 #719 Share Posted April 29, 2019 On 4/20/2019 at 1:22 PM, Desert Cruizers said: I was looking over excursions for our upcoming March 2020 sailing and 3 ports are mixed up. St Lucia has St John Excursions, Barbados has St Lucia Excursions and ST John has Barbados excursions. I called the department on it and he said he sees it and said it is possible when they switched the order of the stops that might have done it. To me regardless the order of th stops the Excursions shouldn't change. Don't feel bad. Celebrity does the same thing. Cruise planner was down for about 2 months for our January 2020 sailing. Now it is back up, and has San Juan excursion in Cozumel, and has 22 excursions in St. Thomas on a sea day. You can tell Celebrity and Royal are related The same goes for the app. My cruise planner for Indy in July shows all my excursions, but the app only lists one. Link to comment Share on other sites More sharing options...
LuCruise Posted April 29, 2019 #720 Share Posted April 29, 2019 1 hour ago, xcell said: I don't know if it is just me (always seems like it, doesn't it) but when I go to the RCCL's website, it defaults to the USA site. I try to switch the location to Canada but it still defaults to USA. A workaround that "sometimes" works is to google search, "booking RCCL in CDN funds" but not each time. Is this only me? Does anyone know of a fix? As noted below..it's been off and on. It was better for a few days and then started occurring again. I find if you can get to the main search page where it shows you the countdown for the number of days left on the "sale", then you are ok...change it to Canada and search (no search criteria). Then from the results you should be in CAD and can filter on your criteria. Link to comment Share on other sites More sharing options...
ladysail2 Posted May 1, 2019 #721 Share Posted May 1, 2019 On 4/18/2019 at 2:04 AM, gospelle said: I just don't get it. Royal Caribbean can design and build the most amazing ships in the world, but they can't hire a decent IT guy to make a website that works properly. There have been many things over the years that have irritated me about their website but this latest is making me crazy. I live in Canada and prefer Canadian pricing, something that used to be simple, but now when i click on the "United States" link that then pops up a list of countries to choose from and I then click "Canada" it promptly takes me back to the United States website with pricing in USD and I just go in circles. I mean, I'm in Canada. My profile address says Canada. I have a current booking in Canadian dollars. I select "Canada" from their own list. How hard can it be to actually send me to the Canadian version with Canadian pricing? Seriously, just hire someone who knows how to test a website before turning the new version live. End of rant. Having the exact same problem. Up to last Friday...the 26th...I could get CAN pricing...then on Saturday things went haywire and now I'm stuck with US pricing..can get every other country offered, but not Canada. Yet.....on my iPad, I can get Canadian pricing, but my desktop is easier to navigate for looking at cruises. Very frustrating, to say the least. I feel your pain!!! Link to comment Share on other sites More sharing options...
Rare broberts Posted May 1, 2019 #722 Share Posted May 1, 2019 I do not have an issue at the moment with getting CAN pricing. Those that do might try clearing browser cookies and cache for the RCI website. Another option is to use a private/incognito browser session/window, it should allow changing of the region/country. If the CAN pricing issue occurs when you login, then check your Country/Region of residence setting in Account Information. (Accessed through Complete your account info link, bottom left of the Upcoming Cruises page.) Link to comment Share on other sites More sharing options...
swoopy2110 Posted May 5, 2019 #723 Share Posted May 5, 2019 UK Cruisers- Do you have the ability to pay for your cruises online at the moment? I've notice the 'pay balance' button has been gone from our bookings for about 2 months now. When I go on the US Wesbite and put in the booking ref it says "Sorry, this booking cannot be paid for online". Booking was made directly with RCI UK. Wondering if this is the same for everyone at the moment? Link to comment Share on other sites More sharing options...
skidawg79 Posted May 8, 2019 #724 Share Posted May 8, 2019 Ok so I go to Royalcaribbean.com and everything is in German. I cannot get it to English. lol. My cruise planner is in English but the main pages are German. Weird. Link to comment Share on other sites More sharing options...
Merion_Mom Posted May 9, 2019 #725 Share Posted May 9, 2019 Anyone else seeing this? I thought that I would check out some cruise prices on the website. No matter what I do, I cannot get it to change my location to the US, English speaking. It has me in the UK, or if I try to change it to US, it will only change to US Spanish. 😮 Link to comment Share on other sites More sharing options...
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