jlnprt Posted July 24, 2018 #1 Share Posted July 24, 2018 I am trying to print out boarding passes and luggage tags. I disabled by pop up blocker, but it is still not letting me print. I went to the website and "thought" I unblocked everything, but now I get a message saying, "transport exception: Could not fetch transport." I restarted by computer (doesn't that solve all problems? LOL). Now, when I try to log into the website, it tells my session has ended and to sign in again. When I try that, I just get the same message. It is the HAL website or have I screwed something up? Thanks!!! Link to comment Share on other sites More sharing options...
fatcat04 Posted July 24, 2018 #2 Share Posted July 24, 2018 My favorite IT question, "Is your computer turned on?" Duh??!! In all seriousness, it's probably the website. It's possessed. There has been some talk of using different browsers. Might try that. If that doesn't work, contact HAL and see if they can email you your docs. Good luck. Link to comment Share on other sites More sharing options...
jlnprt Posted July 24, 2018 Author #3 Share Posted July 24, 2018 LOL ... My computer IS turned on, but that's a good question! I'm no computer expert, but I can usually muddle through the basics. We don't leave for 11 days, so I've got time, but it sure is frustrating! Link to comment Share on other sites More sharing options...
boulders Posted July 24, 2018 #4 Share Posted July 24, 2018 There was a message earlier today that the website would be down this evening between 7 pm and midnight Pacific time. Link to comment Share on other sites More sharing options...
Krazy Kruizers Posted July 24, 2018 #5 Share Posted July 24, 2018 It is HAL. The more they try to correct their site, the worse things get. Link to comment Share on other sites More sharing options...
innlady1 Posted July 24, 2018 #6 Share Posted July 24, 2018 You can get luggage tags before boarding from the porters. As far as boarding passes, we haven’t been asked for them on recent cruises. Go and don’t worry! It’s HAL’s fault for having such a crappy website. [emoji57] Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
jabcruiser Posted July 24, 2018 #7 Share Posted July 24, 2018 Website totally useless from what I can tell. But it does apparently work better with Firefox than some other browsers (Chrome specifically). At least that my experience after being directed to Firefox by a kind CC member on another thread. Try firefox or another browser see if that helps. AND - call HAL and complain, or your TA. If they receive enough complaints maybe, just maybe, they will find a new company to redesign their new and improved (NOT) website. Obviously a total failure from what I can tell. Jane Link to comment Share on other sites More sharing options...
jlnprt Posted July 24, 2018 Author #8 Share Posted July 24, 2018 The error message I got last night was definitely the website. The website was working today, but I still couldn't print my documents. Went on the chat-line and was told they didn't have e-mail access and was given lots of advice that I should use internet explorer rather than firefox. I managed to get it figured out despite their advice! I have a top-notch computer security team (my adult "kids"). They are great at securing my computer, but less forthcoming about how to "unsecure" it! LOL Link to comment Share on other sites More sharing options...
Rare Oceansaway17 Posted July 24, 2018 #9 Share Posted July 24, 2018 wow each cruise line seems to take turns having issues. For quite a while it was Royal and now it is HAL But honestly not even being able to search for a cruise and get started is off the the wrong start and puts a bad taste in my mouth for HAL. NCL is the best so far and Princess is pretty good now too. Link to comment Share on other sites More sharing options...
OlsSalt Posted July 24, 2018 #10 Share Posted July 24, 2018 A few comments from my RollCall - a call to HAL claimed they were aware of the problem but blamed it as a " user browser" problem - that person was using Chrome. Also, don't know if this was a spoof or not but one poster alleged it is HAL's new "policy" is to cut down on paperwork which is why you can't print anything out - just show up with your ID and cruise number. Save a tree. :hearteyes: Link to comment Share on other sites More sharing options...
Maureenxx Posted July 24, 2018 #11 Share Posted July 24, 2018 The new website is a TOTAL DISASTER. Just trying to research any cruise is so frustrating. Too many screens to flip through and too much photography we don't need. Having to start over every time you want to make a change is just stupid. After a week of trying I still can't figure out some things. Certainly not user friendly. Just another example of THE GREAT ONE trying to show off I guess. Link to comment Share on other sites More sharing options...
Rare Hlitner Posted July 24, 2018 #12 Share Posted July 24, 2018 We have 3 browsers (MS Edge, Opera and Chrome) on all of our computers and some of the reason is because of cruise line web sites :). Clean up your Cookies and History and try again :). Hank Link to comment Share on other sites More sharing options...
Dunelm Posted July 24, 2018 #13 Share Posted July 24, 2018 Website totally useless from what I can tell. But it does apparently work better with Firefox than some other browsers (Chrome specifically). At least that my experience after being directed to Firefox by a kind CC member on another thread. Try firefox or another browser see if that helps. AND - call HAL and complain, or your TA. If they receive enough complaints maybe, just maybe, they will find a new company to redesign their new and improved (NOT) website. Obviously a total failure from what I can tell.Jane Totally agree. The website is more difficult than ever to access information. I suggest the Company has a big re-think. The site is far worse than some of their competitors. Link to comment Share on other sites More sharing options...
idiebabe Posted July 25, 2018 #14 Share Posted July 25, 2018 I am trying to print out boarding passes and luggage tags. I disabled by pop up blocker, but it is still not letting me print. I went to the website and "thought" I unblocked everything, but now I get a message saying, "transport exception: Could not fetch transport." I restarted by computer (doesn't that solve all problems? LOL). Now, when I try to log into the website, it tells my session has ended and to sign in again. When I try that, I just get the same message. It is the HAL website or have I screwed something up? Thanks!!! I had the same problem with printing Boarding Passes and Luggage Tags from my Computer. I disabled Pop Up Blocker, etc., rebooted the Computer, etc. and still no luck. I still had time so tried on and off for over a week. I knew others reported problems and thought I would call HAL at some point if needed. I then decided to try printing them from my Husband’s Laptop and had no problem. Success! I’m not an IT expert so no clue why it worked on the Laptop. We have 3 browsers (MS Edge, Opera and Chrome) on all of our computers and some of the reason is because of cruise line web sites :). Clean up your Cookies and History and try again :). Hank I tried cleaning up the Cookies and Browser History but no luck doing that either. I’m just glad it worked on the Laptop! :) Link to comment Share on other sites More sharing options...
Rare Gail & Marty sailing away Posted July 25, 2018 #15 Share Posted July 25, 2018 Believe it or not it has gotten better. [emoji3] Sent from my SM-G930T using Forums mobile app Link to comment Share on other sites More sharing options...
TAD2005 Posted July 25, 2018 #16 Share Posted July 25, 2018 For people using Chrome, I found that if you set your screen zoom to 125% instead of 100%, a lot of the messed up graphics and missing information will now appear. It's certainly not a permanent fix, and the HAL website should accommodate any screen magnification that people use. This is a programming bug, and a temporary workaround. Link to comment Share on other sites More sharing options...
SetAnOpenCourse Posted July 26, 2018 #17 Share Posted July 26, 2018 I hadn’t logged in in a while, and now seem to get caught in a cycle of my password not being accepted, then resetting it, then after entering the new one, immediately getting the password-reset page again. It gives me even more appreciation for my Personal Cruise Consultant! Link to comment Share on other sites More sharing options...
GrammieK Posted July 26, 2018 #18 Share Posted July 26, 2018 (edited) Duplicate post Edited July 26, 2018 by GrammieK duplicate Link to comment Share on other sites More sharing options...
GrammieK Posted July 26, 2018 #19 Share Posted July 26, 2018 Welcome to my world! Been having the same problem for weeks. No luck trying to book another cruise for next spring. Oceania website worked just fine and we booked a Caribbean. Does HAL know (or care) that they are losing business? Link to comment Share on other sites More sharing options...
RandyinDEN Posted July 26, 2018 #20 Share Posted July 26, 2018 I have nominated HAL's website as "The Worst" in all categories. Link to comment Share on other sites More sharing options...
iancal Posted July 26, 2018 #21 Share Posted July 26, 2018 It's a dog. HAL boosters cannot even bring themselves to put lipstick on that pig. It is not you. Link to comment Share on other sites More sharing options...
Rare Vict0riann Posted July 26, 2018 #22 Share Posted July 26, 2018 (edited) Website will not open for me today. (That was my bookmark that wouldn't work - when I went to Mr. Google and asked him, he found it for me!) Edited July 26, 2018 by Vict0riann Link to comment Share on other sites More sharing options...
mame42 Posted July 26, 2018 #23 Share Posted July 26, 2018 A new wrinkle today... for me, anyway... I can get to Plan a Cruise, but when I attempt to input parameters, this message appears: GLOBALMDL-error, with a link to GLOBALMDL-ok. However, the link does not work, and neither the message nor the website can be closed. I have to shut down and start over to get rid of it Link to comment Share on other sites More sharing options...
maui traveler Posted July 27, 2018 #24 Share Posted July 27, 2018 I'm thinking because I can't up date my apple mini and pad I'm out out of luck with those devices. Chrome has worked great. Hard to blame them for moving technology forward. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
iancal Posted July 28, 2018 #25 Share Posted July 28, 2018 Let's hope that HAL maintains their ships better than they do their web site. Link to comment Share on other sites More sharing options...
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