stleda124 Posted September 7, 2018 #101 Share Posted September 7, 2018 That’s great! Happy sailing Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare Tree_skier Posted September 7, 2018 #102 Share Posted September 7, 2018 Update: Just got our call, so the original two guests on the room were price protected and moved back down to their original rate, and the other two guests new added were given 25% off, bringing our new balance to around $700 instead of $1200. We also were given $200 onboard credit and 2 bottles of champagne per room. Much better than just being told "sorry." Thanks for the support everyone, we are so excited for this trip! Wow that is a a fantastic outcome! Congratulations and thank you for remaining classy through out this whole ordeal. Have a great cruise! Link to comment Share on other sites More sharing options...
HOSKI Posted September 7, 2018 #103 Share Posted September 7, 2018 So glad they did the right thing, enjoy your cruise. Link to comment Share on other sites More sharing options...
Slugsta Posted September 7, 2018 #104 Share Posted September 7, 2018 That's great news, well done for remaining calm and polite throughout. I hope you all have a fantastic cruise :) Link to comment Share on other sites More sharing options...
Merion_Mom Posted September 7, 2018 #105 Share Posted September 7, 2018 Update: Just got our call, so the original two guests on the room were price protected and moved back down to their original rate, and the other two guests new added were given 25% off, bringing our new balance to around $700 instead of $1200. We also were given $200 onboard credit and 2 bottles of champagne per room. Much better than just being told "sorry." Thanks for the support everyone, we are so excited for this trip! Link to comment Share on other sites More sharing options...
Merion_Mom Posted September 7, 2018 #106 Share Posted September 7, 2018 Veni, Vidi, Velcro. I came, I saw, I stuck around. Veni, Vidi, Visa. I came, I saw, I went shopping. :D Link to comment Share on other sites More sharing options...
Rare sparks1093 Posted September 7, 2018 #107 Share Posted September 7, 2018 Update: Just got our call, so the original two guests on the room were price protected and moved back down to their original rate, and the other two guests new added were given 25% off, bringing our new balance to around $700 instead of $1200. We also were given $200 onboard credit and 2 bottles of champagne per room. Much better than just being told "sorry." Thanks for the support everyone, we are so excited for this trip! Excellent out come! Thanks for sharing! Link to comment Share on other sites More sharing options...
cruisingn09 Posted September 7, 2018 #108 Share Posted September 7, 2018 Congrats! I have found Mr. Bayley and his staff to be very fair. Link to comment Share on other sites More sharing options...
jagsfan Posted September 8, 2018 #109 Share Posted September 8, 2018 I’ve had some sad news today, but your news is ending my day on a high note. I hope you all have a wonderful cruise, that you have a great birthday, and you all come home happy. [emoji512][emoji925][emoji481] Enjoy it all! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
ACruiserinFL Posted September 8, 2018 #110 Share Posted September 8, 2018 Thats a pretty fair result. Good job for sticking up for yourself. I think many of us could be misled the way you were into thinking the agent was correct but I bet you won't do that again LOL Link to comment Share on other sites More sharing options...
Cel_cruise Posted September 8, 2018 #111 Share Posted September 8, 2018 Great news! Sent from my iPhone using Tapatalk Link to comment Share on other sites More sharing options...
PhoenixCruiser Posted September 8, 2018 #112 Share Posted September 8, 2018 Great news, well done! Sent from my SM-T820 using Tapatalk Link to comment Share on other sites More sharing options...
belmontcrew Posted September 8, 2018 #113 Share Posted September 8, 2018 That is fantastic! Congratulations to you and to RCI. Well done. This is great news for the OP and congratulations to him, but I can’t offer congratulations to RCI. This was a simple problem with a simple solution. The OP should not have been forced to spend the hours it took and level of escalations involved to get to this ending. The customer service experience with RCI boarders on pathetic. Link to comment Share on other sites More sharing options...
Rare vacationlover_mn Posted September 8, 2018 #114 Share Posted September 8, 2018 Congrats! Sent from my iPhone using Forums Link to comment Share on other sites More sharing options...
Rare puppycanducruise Posted September 8, 2018 #115 Share Posted September 8, 2018 Thanks for the update. Have a great cruise. Link to comment Share on other sites More sharing options...
Pockymuncher Posted September 8, 2018 #116 Share Posted September 8, 2018 This is great news for the OP and congratulations to him, but I can’t offer congratulations to RCI. This was a simple problem with a simple solution. The OP should not have been forced to spend the hours it took and level of escalations involved to get to this ending. The customer service experience with RCI boarders on pathetic. I agree. It took me 1 whole month to resolve a similar issue. RCI took almost $3000 off a credit card to pay for air2sea. They bounced me back and forth between air2sea and airline because they didn't know how to add "lap infant". They offered me a refund instead. Throughout the month I had to follow up almost 10 times and would get bounced around and told different time frames 3-5 days, 5-7, 7-10 etc.. I eventually had to take it to twitter and the executive office before it got sorted out. RCI, the left hand doesn't know what the right hand is doing and the head is blind folded. Link to comment Share on other sites More sharing options...
singitalto Posted September 8, 2018 #117 Share Posted September 8, 2018 So glad RC did the right thing!! This is excellent!! Have a great birthday!! Link to comment Share on other sites More sharing options...
Peachy59 Posted September 8, 2018 #118 Share Posted September 8, 2018 This is great news for the OP and congratulations to him, but I can’t offer congratulations to RCI. This was a simple problem with a simple solution. The OP should not have been forced to spend the hours it took and level of escalations involved to get to this ending. The customer service experience with RCI boarders on pathetic. I couldn't agree more! Link to comment Share on other sites More sharing options...
Megachill Posted September 8, 2018 #119 Share Posted September 8, 2018 Grant14, can you tell us which method you used to get your resolution? Did you email the RCCI president, tag then in a public tweet, or some other method? Sent from my SM-G935V using Forums mobile app Link to comment Share on other sites More sharing options...
Grantl14 Posted September 8, 2018 Author #120 Share Posted September 8, 2018 Grant14, can you tell us which method you used to get your resolution? Did you email the RCCI president, tag then in a public tweet, or some other method? Sent from my SM-G935V using Forums mobile app The method that eventually got an outcome was the Michael Bayley email, but before this I used all of the above methods and got nothing but semi-rude and aggravated seeming agents, and I really think I was extremely friendly the entire process, just confused. I was basically on the phone with RCI customer service and resolutions department all day Wednesday, bouncing back from agent, to supervisor, to agent, to team leader, etc. I contacted via twitter as well and received this response: "I'm truly sorry about this, Grant. Unfortunately, we're unable to provide the rate in the e-mail sent since pricing is subject to change. This is why we indicate this on the actual e-mail." I am extremely happy with my outcome, although I do believe a better system should be in place for issues, whether is be more power to lower level customer support agents to help resolve issues, or having them able to get you over to the correct person who is able to help with the issue. Had I never gotten that email via this thread, I would have never gotten a resolution. I do think it is a bit crazy that it took emailing the president in order to resolve their mistake, but I am happy with my outcome and just left it at thank you. Link to comment Share on other sites More sharing options...
Megachill Posted September 8, 2018 #121 Share Posted September 8, 2018 I'm so glad that worked! Sent from my SM-G935V using Forums mobile app Link to comment Share on other sites More sharing options...
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