Solon Posted October 7, 2018 #1 Share Posted October 7, 2018 My wife and I are about to go on our first Azamara cruise. For the last few weeks I have tried to book an upgrade to the ultimate drinks package and one of the dining packages using the online message form. Why you need to use a form and simply can not just book online and pay is weird. After several attempts without a reply, I have just given up. I hope the cruise will be better than this experience. Never experienced a company that made it so difficult to give them money. Have I done something wrong? Link to comment Share on other sites More sharing options...
Grandma Cruising Posted October 7, 2018 #2 Share Posted October 7, 2018 You can’t book the dining package until you get onboard. As far as booking a beverage package, when you go online on the Azamara.co.uk site, using ‘Onboard Packages’ from the bottom menu on the website, there is a book online button to purchase the beverage packages, plus a UK phone number you can ring. I presume it’s the book online button you have tried to use, though if you’ve tried to book anything through the website today you won’t be able to, as the site is being maintained today. As you are in the UK you might want to email Richard Twynam, who is Azamara’s UK MD. His email address is RTwynam@azamaraclubcruises.com. He’s usually very responsive. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Solon Posted October 7, 2018 Author #3 Share Posted October 7, 2018 Thank you for your swift reply. Yes, I followed the instructions using the form with my details and pressed the button. Obviously, it does’t work. Thank you for supplying those contact details. We are nearing sailaway. So, will probably wait now and see if we need the beverage upgrade. Cheers Link to comment Share on other sites More sharing options...
Suzanneab Posted October 7, 2018 #4 Share Posted October 7, 2018 You can book the dining package before you get onboard. We did it be calling. It’s just that you can’t book the specific dates and times until you get onboard unless you have a certain status Link to comment Share on other sites More sharing options...
marinaro44 Posted October 7, 2018 #5 Share Posted October 7, 2018 It’s just that you can’t book the specific dates and times until you get onboard unless you have a certain status No one can book dates and times until on board. Link to comment Share on other sites More sharing options...
excitedofharpenden Posted October 7, 2018 #6 Share Posted October 7, 2018 It is so easy to upgrade your drinks package onboard. There will be plenty of opportunities as soon as you step onboard. I actually like doing it this way because bar staff get credit if they sell a package. Phil Link to comment Share on other sites More sharing options...
Solon Posted October 7, 2018 Author #7 Share Posted October 7, 2018 OK my worry was if I did not book my dining package in advance would I get the dates we wanted. If you book onboard, is there a mad scramble to book dates/times? Do we need to board early? Thanks Link to comment Share on other sites More sharing options...
Solon Posted October 7, 2018 Author #8 Share Posted October 7, 2018 It is so easy to upgrade your drinks package onboard. There will be plenty of opportunities as soon as you step onboard. I actually like doing it this way because bar staff get credit if they sell a package. Phil Phil It sounds like you feel the need to upgrade your package. Browsing the list of drinks, it appears that you only get port with the ultimate package. And I like port. I could buy it separately though. When you buy a package onboard do they put a sticker on your card like Celebrity? I do dislike the sticker! Thanks Link to comment Share on other sites More sharing options...
laurieb Posted October 8, 2018 #9 Share Posted October 8, 2018 There is a sticker on your card if you purchase either beverage package. I really enjoyed the ultimate beverage package; great champagne whenever I wanted [emoji4] Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
Grandma Cruising Posted October 8, 2018 #10 Share Posted October 8, 2018 OK my worry was if I did not book my dining package in advance would I get the dates we wanted. If you book onboard, is there a mad scramble to book dates/times? Do we need to board early? Thanks No there’s not a scramble - don’t forget it’s a small ship and lots of people don’t use the speciality restaurants at all. To make sure you get exactly the dates and times you want, as soon as you get onboard go to Windows buffet on Deck 9. Just inside the entrance is a reservations desk for the speciality restaurants. They will sell you the package and make your bookings for you. The good thing is that they will have dates for things like the White Night, (on deck BBQ and party) so you can make sure your bookings don’t clash. Sometimes on embarkation day there’s also a reservations table in Discoveries bar on Deck 5 and sometimes there’s one in the terminal building after check-in, but the one in Windows is always there and stays there all the time. Sent from my iPad using Forums Link to comment Share on other sites More sharing options...
excitedofharpenden Posted October 8, 2018 #11 Share Posted October 8, 2018 PhilIt sounds like you feel the need to upgrade your package. Browsing the list of drinks, it appears that you only get port with the ultimate package. And I like port. I could buy it separately though. When you buy a package onboard do they put a sticker on your card like Celebrity? I do dislike the sticker! Thanks I don't always, but if I have OBC to use then I might. I did a b2b2b in June/July. First two I did the package and the last one I didn't. It does depend upon your drink preferences, but in the final assessment, for me at least, the included are fine. It just meant on the package I could upgrade my choice of vodka to Ciroc and have a wider choice of wine with my meal. I don't drink port or brandy or whisky. They do put a sticker on your card although part way through one cruise I was issued with another room key and they didn't put another on. I just told them I was on the package and it showed up when they ran my card through the till. The bar tenders and servers get to know you pretty quickly too. Phil Link to comment Share on other sites More sharing options...
Solon Posted October 8, 2018 Author #12 Share Posted October 8, 2018 there is a sticker on your card if you purchase either beverage package. I really enjoyed the ultimate beverage package; great champagne whenever i wanted [emoji4] sent from my ipad using forums sold! :d Link to comment Share on other sites More sharing options...
Solon Posted October 8, 2018 Author #13 Share Posted October 8, 2018 No there’s not a scramble - don’t forget it’s a small ship and lots of people don’t use the speciality restaurants at all.To make sure you get exactly the dates and times you want, as soon as you get onboard go to Windows buffet on Deck 9. Just inside the entrance is a reservations desk for the speciality restaurants. They will sell you the package and make your bookings for you. The good thing is that they will have dates for things like the White Night, (on deck BBQ and party) so you can make sure your bookings don’t clash. Sometimes on embarkation day there’s also a reservations table in Discoveries bar on Deck 5 and sometimes there’s one in the terminal building after check-in, but the one in Windows is always there and stays there all the time. Sent from my iPad using Forums That’s great! We have a plan. I just prefer organising everything in advance, but will now chill. Looking forward to trying Azamara for a change.... Thank you for the advice. Link to comment Share on other sites More sharing options...
Solon Posted October 8, 2018 Author #14 Share Posted October 8, 2018 I don't always, but if I have OBC to use then I might. I did a b2b2b in June/July. First two I did the package and the last one I didn't. It does depend upon your drink preferences, but in the final assessment, for me at least, the included are fine. It just meant on the package I could upgrade my choice of vodka to Ciroc and have a wider choice of wine with my meal. I don't drink port or brandy or whisky. They do put a sticker on your card although part way through one cruise I was issued with another room key and they didn't put another on. I just told them I was on the package and it showed up when they ran my card through the till. The bar tenders and servers get to know you pretty quickly too. Phil Thanks, Phil. Unfortunately, I do like port. So I will endure the dreaded sticker. Cheers Link to comment Share on other sites More sharing options...
lovecruzin Posted October 8, 2018 #15 Share Posted October 8, 2018 Thanks, Phil. Unfortunately, I do like port. So I will endure the dreaded sticker.Cheers I too dislike stickers, I can’t imagine that guest relations would deny a request for a new key card... FYI on your future Celebrity cruises, when you upgrade and have the sticker, go to guest relations and ask for a new key card. It will print with PALL. :D Link to comment Share on other sites More sharing options...
Solon Posted October 8, 2018 Author #16 Share Posted October 8, 2018 I too dislike stickers, I can’t imagine that guest relations would deny a request for a new key card... FYI on your future Celebrity cruises, when you upgrade and have the sticker, go to guest relations and ask for a new key card. It will print with PALL. :D I will! Thanks for that info. Link to comment Share on other sites More sharing options...
Rare uktog Posted October 8, 2018 #17 Share Posted October 8, 2018 I too dislike stickers, I can’t imagine that guest relations would deny a request for a new key card... FYI on your future Celebrity cruises, when you upgrade and have the sticker, go to guest relations and ask for a new key card. It will print with PALL. :D This was not possible on Azamara - but to be honest whats dreaded about the sticker IF it comes off I get another, but the great staff will still get you a drink because they probably have kept a note of your sticker number anyway. Im more likely to have an issue with my card because its been too near my iPhone Link to comment Share on other sites More sharing options...
lovecruzin Posted October 8, 2018 #18 Share Posted October 8, 2018 This was not possible on Azamara - but to be honest whats dreaded about the sticker IF it comes off I get another, but the great staff will still get you a drink because they probably have kept a note of your sticker number anyway. Im more likely to have an issue with my card because its been too near my iPhone Good to know...Last cruise we had our favorite bars/bartenders and they knew and that we had the UBP. Link to comment Share on other sites More sharing options...
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