lambs2 Posted May 24, 2019 #126 Share Posted May 24, 2019 We also got our Fantastica vouchers (after patiently presenting all our paperwork a couple times) for our March 30 - April 28 Splendida sailing. 😊 Link to comment Share on other sites More sharing options...
cntrydncr1 Posted May 26, 2019 #127 Share Posted May 26, 2019 We sailed April 20 on the Seaview. We fought ahead of time to get OBC instead of vouchers because we were not sure they would actually produce vouchers. Also we asked about free water at dinner and were told no! The right hand does not know what the left is doing in the company. sad. Link to comment Share on other sites More sharing options...
Joyful2020 Posted June 3, 2019 #128 Share Posted June 3, 2019 We're going on MSC cruise at end of June 2019 booked in Oct 2018. In March 2019, received cruise ticket with Fantastica Drink Package on it. On Thurs. 5/30, MSC re-issued ticket without Fantastica Drink Package on it. I called my TA - Vacations To Go (they are horrible by they way) and the manager established a conf. call with MSC. The MSC rep said ask GS on board. However, I wanted to get this straightened out before I embark, therefore, I asked that a MSC supervisor call the TA supervisor to straighten this matter out. Both organizations IMO are inept and I'm not really expecting much. I did lodge a dispute with my credit card company, b/c this is classic bait and switch. I will ask GS once on board, however, I will not allow this to spoil my long awaited vacation. I already know that I will not use Vacations To Go in the future. Whether I will go on another cruise with MSC depends on how this turns out and how things go on the cruise but right now it's looking like 1 and done with MSC. In summary, here are the steps I'm taking... 1. Contact TA (done) 2. Conf. Call with MSC management (done) 3. Talk with GS once on board 4. Have gratuities removed from my account once on board 5. Issue dispute with credit card company - deduct the amount for the fantastica drink package 6. Never use Vacations To Go or MSC again Please let me know if there is any other things I should do concerning this matter. Link to comment Share on other sites More sharing options...
lizinvan Posted June 3, 2019 #129 Share Posted June 3, 2019 Do you have s copy of the original resceith the Fantastica drinks (usually bottom of Page with 3 ***) show this to guest services and they should be able to provide the vouchers in 24 hrs or less. This has happened to many of us Good luck. Post your experience and have a good time! Link to comment Share on other sites More sharing options...
thetaro Posted June 3, 2019 #130 Share Posted June 3, 2019 8 minutes ago, Joyful2020 said: We're going on MSC cruise at end of June 2019 booked in Oct 2018. In March 2019, received cruise ticket with Fantastica Drink Package on it. On Thurs. 5/30, MSC re-issued ticket without Fantastica Drink Package on it. I called my TA - Vacations To Go (they are horrible by they way) and the manager established a conf. call with MSC. The MSC rep said ask GS on board. However, I wanted to get this straightened out before I embark, therefore, I asked that a MSC supervisor call the TA supervisor to straighten this matter out. Both organizations IMO are inept and I'm not really expecting much. I did lodge a dispute with my credit card company, b/c this is classic bait and switch. I will ask GS once on board, however, I will not allow this to spoil my long awaited vacation. I already know that I will not use Vacations To Go in the future. Whether I will go on another cruise with MSC depends on how this turns out and how things go on the cruise but right now it's looking like 1 and done with MSC. In summary, here are the steps I'm taking... 1. Contact TA (done) 2. Conf. Call with MSC management (done) 3. Talk with GS once on board 4. Have gratuities removed from my account once on board 5. Issue dispute with credit card company - deduct the amount for the fantastica drink package 6. Never use Vacations To Go or MSC again Please let me know if there is any other things I should do concerning this matter. or you could just print the old ticket that shows the Fantastica package and get your voucher at guest service. Easy peasy. Link to comment Share on other sites More sharing options...
lizinvan Posted June 3, 2019 #131 Share Posted June 3, 2019 10 minutes ago, thetaro said: or you could just print the old ticket that shows the Fantastica package and get your voucher at guest service. Easy peasy. Yup but they will still take some time to get “approval”. Link to comment Share on other sites More sharing options...
Tinkerbell8 Posted June 3, 2019 #132 Share Posted June 3, 2019 On 5/26/2019 at 2:44 AM, cntrydncr1 said: Also we asked about free water at dinner and were told no! The right hand does not know what the left is doing in the company. sad. We had the same. We asked about the free water and were told no. We had to pay for the water. I know we should get free bottled water as we booked from the USA but I didn't want to make a fuss so just paid. Just don't understand how they can promise things but not deliver just to save on a few cents. Link to comment Share on other sites More sharing options...
lizinvan Posted June 3, 2019 #133 Share Posted June 3, 2019 5 minutes ago, Tinkerbell8 said: We had the same. We asked about the free water and were told no. We had to pay for the water. I know we should get free bottled water as we booked from the USA but I didn't want to make a fuss so just paid. Just don't understand how they can promise things but not deliver just to save on a few cents. They are supposed to know you are a North American res and code goes on your card. It was 601 when we were in Europe. 4 cruises/4 ships all same type of booking. Only one of the four got it right but the others did correct it and from then on there was no problem Link to comment Share on other sites More sharing options...
Até Posted June 3, 2019 #134 Share Posted June 3, 2019 If you get onto the ship already saying you will never sail MSC again I doubt they will try very hard to accommodate you. Not all US booked sailings offer the "mineral water & coffee during meals" promotion, just specific ones which are pretty well indicated. Link to comment Share on other sites More sharing options...
ssmea03 Posted June 3, 2019 #135 Share Posted June 3, 2019 2 hours ago, Joyful2020 said: We're going on MSC cruise at end of June 2019 booked in Oct 2018. In March 2019, received cruise ticket with Fantastica Drink Package on it. On Thurs. 5/30, MSC re-issued ticket without Fantastica Drink Package on it. I called my TA - Vacations To Go (they are horrible by they way) and the manager established a conf. call with MSC. The MSC rep said ask GS on board. However, I wanted to get this straightened out before I embark, therefore, I asked that a MSC supervisor call the TA supervisor to straighten this matter out. Both organizations IMO are inept and I'm not really expecting much. I did lodge a dispute with my credit card company, b/c this is classic bait and switch. I will ask GS once on board, however, I will not allow this to spoil my long awaited vacation. I already know that I will not use Vacations To Go in the future. Whether I will go on another cruise with MSC depends on how this turns out and how things go on the cruise but right now it's looking like 1 and done with MSC. In summary, here are the steps I'm taking... 1. Contact TA (done) 2. Conf. Call with MSC management (done) 3. Talk with GS once on board 4. Have gratuities removed from my account once on board 5. Issue dispute with credit card company - deduct the amount for the fantastica drink package 6. Never use Vacations To Go or MSC again Please let me know if there is any other things I should do concerning this matter. The problem you have, is it was included in the experience small print that the vouchers would cease after the last winter sailing from August onwards. Link to comment Share on other sites More sharing options...
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