Before I call HAL

[propwash]

If you book a cruise through a big box store, I guess you don't get extra credits for neptune suite  I purchased 3 excursions before the cruise and 9 onboard and when I checked my status, I only had 12 days credit. Opinions before I call them.

THANKS

Danny

[taxmantoo]

Doesn't matter who you book through.  Mariner day credits (stateroom, suite bonus and spending credits) are handed out by HAL and are the same for everyone.

Edited October 22, 2018 by taxmantoo

[kazu]

4 minutes ago, propwash said:

If you book a cruise through a big box store, I guess you don't get extra credits for neptune suite  I purchased 3 excursions before the cruise and 9 onboard and when I checked my status, I only had 12 days credit. Opinions before I call them.

THANKS

Danny

 

Others have reported that there are issues right now with posting of the credits.

 

You should get credit for your suite but from what was posting it may not happen for a few weeks.

 

The Mariner's society can give you the latest update - but yes, you are entitiled to the double day suite credit no matter who you book through.

 

this thread is on the front page with the details and reports - 

 

[sail7seas]

1 hour ago, propwash said:

If you book a cruise through a big box store, I guess you don't get extra credits for neptune suite  I purchased 3 excursions before the cruise and 9 onboard and when I checked my status, I only had 12 days credit. Opinions before I call them.

THANKS

Danny

 

Did you buy an 'upsell' or did you  originally book your neptune suite? 

 

I  do not think the fact you booked with a big  box TA denied you doube days for   the suite.  I   think it might go back   to what category cabin you  originally booked   and specifically    how you  ended up in a   neptune?   If a Neptune was not the category cabin you originally booked.

 

Edited October 22, 2018 by sail7seas

[sail7seas]

OP What category cab in   did you first book?

[propwash]

4 hours ago, sail7seas said:

 

Did you buy an 'upsell' or did you  originally book your neptune suite? 

 

I  do not think the fact you booked with a big  box TA denied you doube days for   the suite.  I   think it might go back   to what category cabin you  originally booked   and specifically    how you  ended up in a   neptune?   If a Neptune was not the category cabin you originally booked.

 

NO upsell, straight Neptune buy

Danny

[propwash]

2 hours ago, sail7seas said:

OP What category cab in   did you first book?

It was the Neptune Suite, no upsell offer.

Thanks

Danny

[boulders]

You should get credit for the Neptune suite then. They are having difficulties crediting additional Mariner days to people's accounts. Give it another month or so. 

[LMHSRN]

It does not matter how you obtained a Neptune Suite, you get double points.

I hate misinformation.

[Alberta Quilter]

33 minutes ago, LMHSRN said:

It does not matter how you obtained a Neptune Suite, you get double points.

I hate misinformation.

 

Sorry, this isn't true.  If one originally books an OV cabin and then takes an upsell to a suite (any type of suite) then they do NOT get double cruise Day credits.  

 

I dislike misinformation, too.

[Krazy Kruizers]

OP

 

There have been several threads where people are wondering about getting the extra points from Neptune Suites, pre booked excursions, etc.  A couple of people called HAL and HAL explained that they are behind in giving extra points due to problems with their new system.

[jtl513]

16 minutes ago, Alberta Quilter said:

 

Sorry, this isn't true.  If one originally books an OV cabin and then takes an upsell to a suite (any type of suite) then they do NOT get double cruise Day credits.  

 

I dislike misinformation, too.

 

However: if you originally book a non-suite, and later initiate the upgrade yourself, paying a "published fare" (i.e. full price) for the suite, it's just as if you booked the suite originally, and you do get the double credits.

Edited October 27, 2018 by jtl513

[Hlitner]

Yep, you need to fight for those credits (have no clue why).  Someday you will reach 5 Star and get a lot of the same benefits anyone can buy with the new "Club Orange" that has been discussed on this board.  And then there is the nice discount on wine packages (which should mean little to anyone spending the big bucks on Neptune Suites).  or Perhaps there will be no more wine package discounts (also discussed on this board).   I guess you will eventually qualify for free laundry....although I think you already get that in a Neptune.  Just saying

 

Hank

[Alberta Quilter]

42 minutes ago, jtl513 said:

 

However: if you originally book a non-suite, and later initiate the upgrade yourself, paying a "published fare" (i.e. full price) for the suite, it's just as if you booked the suite originally, and you do get the double credits.

 

Yes, that is true.  I was only addressing the incorrect statement that "it does not matter how you obtained a Neptune Suite, you will get double credits" and pointed out one instance how one would not get the double credits.  

 

One can only get double credits if one pays the published fare for a suite (any suite).

[ss70chev]

2 hours ago, Alberta Quilter said:

 

Yes, that is true.  I was only addressing the incorrect statement that "it does not matter how you obtained a Neptune Suite, you will get double credits" and pointed out one instance how one would not get the double credits.  

 

One can only get double credits if one pays the published fare for a suite (any suite).

 

I have received double credits for a suite on casino bookings and upsells to a suite. Not sure if it is the norm but fortunately for me I received double credits for both cruise.

Edited October 27, 2018 by ss70chev

[LMHSRN]

On 10/27/2018 at 3:36 PM, jtl513 said:

 

However: if you originally book a non-suite, and later initiate the upgrade yourself, paying a "published fare" (i.e. full price) for the suite, it's just as if you booked the suite originally, and you do get the double credits.

 

[LMHSRN]

You are correct.  You also get them when you up-sell but not if you get an upgrade.

 

 

[LMHSRN]

On 10/27/2018 at 7:14 PM, ss70chev said:

 

I have received double credits for a suite on casino bookings and upsells to a suite. Not sure if it is the norm but fortunately for me I received double credits for both cruise.

It is the norm.  Other "Quilter" knows of what they speak

 

[dee2673]

To the OP: we book our Neptune Suites through rhatbsame big box store and have always received the proper double suite credits. In addition, we have booked excursions and dining pre board and have always gotten that added to our onboard spending as well. If they haven’t given it to you, it’s not because of where you booked

[knittinggirl]

I heard from the Mariner Department a few days ago.  They have a glitch regarding rewarding Suite and onboard  points, and they don't have a eta for fixing it.

 

The Mariner pages also isn't totaling our points.  It still shows 94 days, despite the fact we received our Bronze Medallions on the last cruise.

[Alberta Quilter]

Checked My Account this morning and the proper cruise day credits are now showing for my cruise ending on Sep 30th.  Everything totals, too.

[VMax1700]

3 hours ago, Alberta Quilter said:

Checked My Account this morning and the proper cruise day credits are now showing for my cruise ending on Sep 30th.  Everything totals, too.

 

Maybe they are doing it chronologically, as my total is still incorrect and Onboard Spending bonus is still zero.  Cruise ended October 18th.

[freestyling]

FYI - Back from a cruise 2 weeks ago. Still waiting for suite & spending credits. Was told yesterday by mariners dept that they are working on it and to give it 3 weeks.